Caliber - Longview - Northwest

4.9 (556reviews)
97%
1504 W Loop 281,  Longview,  TX  75604
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (556)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with vehicles returned looking brand new and repairs completed with exceptional workmanship. The team is widely recognized for being friendly, professional, knowledgeable, and genuinely caring. Communication stands out as a major strength, with customers appreciating regular text and phone updates throughout the repair process. Many customers highlight that their vehicles were completed ahead of schedule, reflecting strong commitment to timeliness. The welcoming atmosphere, clean vehicle returns, and seamless insurance handling further elevated the experience. A few customers noted isolated concerns such as minor parts delays, color-matching imperfections, and occasional repair touch-ups needed, but these were addressed promptly. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... and I consistently received updates on my vehicle. The repair quality exceeded my expectations‼️ MY car looks brand new, like it just came fresh off the lot. Thank you for ..." Read more
"I can't be happier with Calliber! My cargo van looks brand new in half the estimated time. They even washed the truck and shined the wheels. ..." Read more
"... provided regular updates on the status of my vehicle. Repairs where made in a timely manner." Read more
"... made going through something stressful not so bad. Caliber Collision has an amazing team!!" Read more
"... working there which says a lot about your teamcompany! Top notch work on repairing my Jeep too! Thank you!!!" Read more
"I was extremely impressed w the quick turn around time on the repair of my suburban! And the communication was top notch."
"... knowledgeable; explained the process clearly and completely. Finished in a timely manner a day earlier than expected!. They seamlessly handled the insurance side of the ..." Read more
"... to 100% on the vehicle. Fast forward a week, and the car is ready three days ahead of schedule with everything looking flawless. I appreciate everyone at CC for helping me get back ..." Read more
"The repair was very fast and Im happy with the outcome. My car looks brand new!"
"Earlier than expected by 2 days!"
"Very friendly and welcoming staff! Communication was excellent throughout the entire process, and I consistently received updates on my vehicle. ..." Read more
"Caliber was fantastic, communication was next level, from drop off to pick up!"
"... the repairs are solid, but Ive only had it a day. I loved the text updates, the communication, the staff was very professional and helpful and polite; it was also extremely helpful ..." Read more
"They communicated with me every step of the way."
"Communication on timing of repairs was just as promised."

My Experience

There was an indicator on my dash that quit working as a result of my accident. I mentioned it to the adjuster but noticed after I received my vehicle back that it still wasn’t working. Not sure what to do.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks .. you fix my truck.. looks like new..

My Experience

Thank y’all, especially the ladies for their professional attitude and their great personalities. Hey y’all on the back appreciate it!

My Experience

The staff were very friendly, helpful & professional! Honestly the BEST experience in my situation, compared to the huge headaches that were my insurance company and the wrecker service, Caliber Collision was a bteath of fresh air! THANK Y'ALL!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I, Brandi McCuin am the owner of the Mazda but yes! I was satisfied.

My Experience

The staff, service, and repairs were wonderful! 🤍

Likely to Recommend

Repair Quality

Excellent service

Customer Service

Excellent service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Repair is not completed yet. I had a warning sign showing the front light malfunction. I am waiting to hear from you when you get the front light to be replaced

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I just got my truck back upon Caliber Collision closing today. From day one until today, they kept me engaged with my truck repair process. I have no issues with the workmanship, expediency, and professionalism to make this experience as pleasant as one could image. They worked very well with my insurance and with the rental car facility. I hated wrecking my truck, but my insurance and Caliber Collision were great!

My Experience

The car looks absolutely amazing! I am very happy with the job thats was done.

My Experience

I am totally satisified with the repair work that was professionally done from start to finish . From the check in to the check out I couldn't have been more pleased. It was done in an expedient manner yet meticulously finished. My Mercedes looks fabulous again and the shine is beautiful. You guys are the best. And they did the job at a much lower price that I'd been quoted and the time to completion was less than half of what the Insurance Company had estimated so that made the experience more satisfying. Great Job

Likely to Recommend

Repair Quality

Always great communication and excellent work. Shoutout Mike!

Customer Service

Always great communication and excellent work. Shoutout Mike!

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Mike did a great job managing my repairs.

My Experience

Thank you to Mike and the team at Caliber for having high expectations of themselves in producing quality work/product. Everything looks perfect. Fantastic paint job!!

Likely to Recommend

I am very satisfied with repair of damage from the auto collision. Not pleased with collateral issue.

Repair Quality

Specifically on the body repair.

Customer Service

The work they did on the body of the car was great. Beautiful paint job. Great interaction with Mike. Very friendly and informative receptionist. I was suprisingly disappointed in an interior problem that was possibly caused by the person sitting in the driver’s seat helping him/herself get out by grabbing/ pulling on the door post to get out. It interior trim is obviouly loose and gaping, not back in place. Very unattractive.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The repairs are great, wish they would have finished the job.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

with no regrets

Repair Quality

Customer Service

Fast and professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Followed up throughout the entire process.

Customer Service

Very professional

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Angela and Mike were wonderful!

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They communicate very well; they were very polite when picking up my car. I like that they have the lifetime warranty for my repairs.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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