Caliber - Longview - Northwest

4.9 (502reviews)

98%

(430) 558-0709

1504 W Loop 281, Longview, TX 75604

98%

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1504 W Loop 281
Longview, TX 75604

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About Caliber - Longview - Northwest

See Photos

1504 W Loop 281
Longview, TX 75604

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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I-Car

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Website

Reviews (502)

Sort By:
Newest
Rating

394 Customers Rated

5 Stars

71.9% Complete

(361)
4 Stars

5% Complete

(25)
3 Stars

0.8% Complete

(4)
2 Stars

0.6% Complete

(3)
1 Star

0% Complete

(0)
< 1 Star

0.2% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional customer service, with staff being described as friendly, professional, and welcoming. The quality of repairs receives outstanding feedback, with vehicles looking brand new and paint matching perfectly. Communication stands out as a major strength, with regular text updates and daily progress reports keeping customers well-informed throughout the repair process. Timeliness is highly appreciated, with many repairs completed ahead of schedule. Additional services like vehicle cleaning and convenient pickup/delivery options enhance the overall experience. The shop's lifetime warranty and seamless insurance coordination add significant value. While occasional minor issues like loose trim pieces or delayed parts are mentioned, the prompt resolution and professional handling of these situations maintain high customer satisfaction levels.

Select to learn more

Service Quality
Timeliness
Communication

"My car looks brand new, and they got it done so fast."

"I can't be happier with Calliber! My cargo van looks brand new in half the estimated time. They even washed the truck and shined the wheels. ..." Read more

"... vehicle. The repair quality exceeded my expectations‼️ MY car looks brand new, like it just came fresh off the lot. Thank you for the outstanding customer service ..." Read more

"Perfect job. The metallic paint blended seamlessly with the original color."

"... could tell by talking to them they enjoyed there job. The work they did on my MAXIMA was great. Looks like a new car again. Thank you so much for the work and ..." Read more

"Two days early"

"They were finished a week ahead of their projected completion date."

"Earlier than expected by 2 days!"

"My vehicles was ready and prepared before its deadline outstanding job"

"I can't be happier with Calliber! My cargo van looks brand new in half the estimated time. They even washed the truck and shined the wheels. ..." Read more

"Their text messaging capabilities allowed me to communicate directly with the person in charge of ..." Read more

"Very friendly and welcoming staff! Communication was excellent throughout the entire process, and I consistently received updates on my vehicle. ..." Read more

"Communicated the entire time. There was never a surprise."

"Perfect communication efforts."

"... was very helpful and took great care of my vehicle. I liked the text message update on when you started working on my vehicle and when it was completed." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"My car looks brand new, and they got it done so fast."

"I can't be happier with Calliber! My cargo van looks brand new in half the estimated time. They even washed the truck and shined the wheels. ..." Read more

"... vehicle. The repair quality exceeded my expectations‼️ MY car looks brand new, like it just came fresh off the lot. Thank you for the outstanding customer service ..." Read more

"Perfect job. The metallic paint blended seamlessly with the original color."

"... could tell by talking to them they enjoyed there job. The work they did on my MAXIMA was great. Looks like a new car again. Thank you so much for the work and ..." Read more

"Two days early"

"They were finished a week ahead of their projected completion date."

"Earlier than expected by 2 days!"

"My vehicles was ready and prepared before its deadline outstanding job"

"I can't be happier with Calliber! My cargo van looks brand new in half the estimated time. They even washed the truck and shined the wheels. ..." Read more

"Their text messaging capabilities allowed me to communicate directly with the person in charge of ..." Read more

"Very friendly and welcoming staff! Communication was excellent throughout the entire process, and I consistently received updates on my vehicle. ..." Read more

"Communicated the entire time. There was never a surprise."

"Perfect communication efforts."

"... was very helpful and took great care of my vehicle. I liked the text message update on when you started working on my vehicle and when it was completed." Read more

Frank (Lexus owner) reviewed 8/1/26

Delinda (Toyota owner) reviewed 8/1/26

William (Buick owner) reviewed 7/30/26

Walter (Nissan owner) reviewed 7/30/26

The staff was wonderful and I really enjoyed working with them. Everyone did a fantastic job !!!

My son used Caliber in College Station Texas previously.

Great experience, the work was very timely.

James (Toyota owner) reviewed 7/30/26

Dean (Toyota owner) reviewed 7/29/26

Caliber did a great job fixing my vehicle, the people we dealt with were kind and trustworthy, and professional, if I ever need work on my vehicle, they are my go to!

The people at Caliber were polite, professional, and very helpful, I would absolutely go there again!

Totally satisfied

America (GMC owner) reviewed 7/27/26

Muy buen servicio

Recomdado 10

Muy vien

Debbie (Mitsubishi owner) reviewed 7/27/26

Love it

Kari (GMC owner) reviewed 7/24/26

2nd time we’ve used Caliber and continue to be 100% satisfied

Mark (Kia owner) reviewed 7/24/26

Friendly people, kept me informed

Looks good as new

Kept me informed when I needed info

Bradley (Honda owner) reviewed 7/23/26

Tina (Toyota owner) reviewed 7/23/26

I loved absolutely everything about my experience. I was treated like a close family friend and kept updated as the work progressed. This is my second time using this location and I recommend them highly. Hailee and And Angela took very good care of me through the entire process.

Hailee and Angela were great to work with!

Beverly (Nissan owner) reviewed 7/20/26

Haley did a wonderful job of taking care of everything for me. I did not have to do anything else she texted me and let me know how things was going. And everyone was great.Thanks for your service

Matt (Honda owner) reviewed 7/20/26

Luke (Chevrolet owner) reviewed 7/14/26

Mike and the rest of the team were very helpful!

Jose (GMC owner) reviewed 7/13/26

The one in Longview, TX; yes

Looked like nothing happened

Helped me the best they could

Candis (Toyota owner) reviewed 7/10/26

They were excellent. Fixed my truck in the time that they said. Will use again.

Evaline (Nissan owner) reviewed 7/9/26

David (Buick owner) reviewed 7/9/26

Angela and Hailey were great! They were both very nice and friendly. We are very happy with our experience at Caliber.

Ronnie (Mercedes-Benz owner) reviewed 7/8/26

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Some insurance companies may want you to visit their Claims Center for an inspection before having your car repaired. You can do this, or you may leave your car at your auto body repair shop and ask that the insurance company inspect the car there.

Caliber - Longview - Northwest

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Longview - Northwest

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (502)

394 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -