Caliber - Longview - Northwest

4.9 (589reviews)
97%
1504 W Loop 281,  Longview,  TX  75604
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (589)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with vehicles frequently returned looking brand new. Repair quality received high marks, with many noting flawless paint matching and meticulous workmanship. Communication was a standout strength, as customers appreciated frequent text and call updates throughout the repair process. Timeliness was also widely celebrated, with numerous vehicles completed ahead of schedule. Customers highlighted the warm, welcoming, and professional atmosphere from front office to service area. A few customers noted isolated concerns such as incomplete repairs, minor parts delays, or small post-repair issues, though these were generally resolved promptly by the team.
AI-Generated from reviews written in the last 12 months
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"... and I consistently received updates on my vehicle. The repair quality exceeded my expectations‼️ MY car looks brand new, like it just came fresh off the lot. Thank you for ..." Read more
"Very quick and efficient service. My car looks brand new again and I could not be more pleased with the quality, efficiency and pure excellence ..." Read more
"... in an expedient manner yet meticulously finished. My Mercedes looks fabulous again and the shine is beautiful. You guys are the best. And they did the job at a ..." Read more
"They were very quick to get my car repaired and back to me as good as new! They were very accommodating when I left work materials ..." Read more
"... first 3 were in Wylie TX, and the last 2 in Longview. My cars have always looked amazing - just like new. They have never disappointed me." Read more
"My vehicle was completed ahead of the estimated completion date, which was a pleasant surprise. I appreciated the ..." Read more
"... at a much lower price that I'd been quoted and the time to completion was less than half of what the Insurance Company had estimated so that made the experience more satisfying. Great ..." Read more
"... to 100% on the vehicle. Fast forward a week, and the car is ready three days ahead of schedule with everything looking flawless. I appreciate everyone at CC for helping me get back ..." Read more
"I was extremely impressed w the quick turn around time on the repair of my suburban! And the communication was top notch."
"The vehicle was ready early. We are a busy family and having the vehicle back soon really helped."
"Very friendly and welcoming staff! Communication was excellent throughout the entire process, and I consistently received updates on my vehicle. ..." Read more
"Their text messaging capabilities allowed me to communicate directly with the person in charge of my vehicle. It was very convenient, ..." Read more
"Caliber was fantastic, communication was next level, from drop off to pick up!"
"I was impressed with the communication and how fast my car was repaired! I would definitely recommend Caliber to friends ..." Read more
"... was very helpful and took great care of my vehicle. I liked the text message update on when you started working on my vehicle and when it was completed." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They made a bad experience ( hit and run) feel like I’d found tha silver lining experience in it. The staff treats clients well, professionally, and courteously. They give the extra effort. I was sh happily surprised how fast they fixed my car. Even stayed late. I am so appreciative as I recently had knee replacement and are suffering illnesses from it. Your staff reduced my stress significantly. I felt I was treated like they would a beloved family member. That’s rare these days.

My Experience

Hailee Chandler did a excellent job from start to finish. She went above and beyond and kept me well informed the whole time. The front desk lady was also very kind and helpful. I will definitely highly recommend.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Will definitely tell everyone about Calibur.

Repair Quality

Calibur was wonderful. The company kept me updated on our car the whole time. Would definitely used them again.

Customer Service

They kept me updated regarding my car throughout the whole process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys surpassed my expectations. Great it’s like having aNEW Truck! Beautiful and a Great Job! I’ll certainly tell all my friends and family!

My Experience

Kept me updated and did a great job on my truck

Likely to Recommend

Repair Quality

Did a great job restoring my truck

Customer Service

Colton was extremely forthcoming on time and repairs

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Absolutely amazed with the quality of work that was done and the ability to have it repaired in such a timely manner, will do business with again if needed

My Experience

I had a wonderful experience with Caliber Collision. The staff was genuinely kind, down-to-earth, and easy to talk to. Everyone was so laid-back and welcoming, which made the entire experience feel relaxed and comfortable. What stood out to me most was the trust I felt. I never worried or felt stressed about leaving my vehicle in their care because I knew it was in good hands. That kind of peace of mind means a lot. I truly appreciate their kindness, professionalism, and the way they treated me throughout the process. Thank you for making what could have been a stressful experience such a positive one!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repairs looked Great, just next time order the correct part the 1st time and not 3x for a speedier return to owner. They also cleaned my car which was awesome.

Likely to Recommend

Repair Quality

The car looked as if it was not hit. Great job, was so happy to have my own car back!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looks brand new

Likely to Recommend

Repair Quality

Friendly associates, efficient and my car looks great

Customer Service

Staff was friendly and helpful. I was a joy doing business with you. Thanks for everything..

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

After checking with several repair shops, I went to caliber collision. Jamie was so personable when I met him, and we talked about things I needed done with my vehicle. I could not have asked for a better job that they did and the fact that it was under the estimated price I couldn’t ask for better anyone that needs car repair. They need to go there first I wholeheartedly suggest they visiting Caliper Collision first they won’t be disappointed!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very quick and efficient service. My car looks brand new again and I could not be more pleased with the quality, efficiency and pure excellence in the way my car was repaired. The staff are friendly, efficient and a real pleasure to work with! I give them a 5 star+ rating.

Likely to Recommend

Caliber provided the best service and quality work of any shop I have ever used. I can recommend with complete confidence.

Repair Quality

Excellent service. Very quick and thorough with repairs and awesome staff to work with. All were very pleasant, professional and knowledgeable. Could not be happier with the quality and efficiency of the work!

Customer Service

Excellent service in every way!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Went above and beyond

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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