Caliber - Longview - Northwest

4.9 (522reviews)
98%
1504 W Loop 281,  Longview,  TX  75604

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (522)

Likely to Recommend

Repair Quality

Customer Service

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Likely to Recommend

I would highly recommend Caliber Collision to everyone.

Repair Quality

They were OUTSTANDING! They worked quickly to get our van back it was as easy as dropping it off and about 8-10 days later It was done. The work was exceptional and hopefully we don’t have any more accidents but we will go back if it happens without hesitation! I would absolutely recommend them to anyone!

Customer Service

We were kept updated with occasional calls to ensure we knew what was going on and to get our expected pickup date.

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My Experience

I met Angela 1st at the front desk, she is very nice and a wonder to meet. A people person for sure! Mike, who looked at my truck and figured up the estimate for me, was very professional on a personal level. Which is something I truly respect. Hats off to Angela and Mike. Absolutely love the way they/he kept me informed on the entire process of the repair on my truck. I will Absolutely use and refer people to Caliber Collision. 10 out if 5 stars

Likely to Recommend

A quality experience deserves quality recognition

Repair Quality

Repairs that were performed look as good as new.

Customer Service

Angela and Mike are who I dealt with, very professional and extremely people friendly. Hard to come by these days.

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My Experience

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My Experience

My Experience

Hailey is the best thing that’s ever happened to me at caliber collision. She’s made the process stress-free and always calls me with new updates. She truly cares for the customer and their experience. I will go to this location in the future just for that reason.

My Experience

Colton was awesome! Answered any questions I had and stayed after closing to accommodate my work schedule! Speedy turn around time and car came back cleaned ! Highly recommend!

My Experience

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Likely to Recommend

Most definitely would recommend it.

Repair Quality

The work was outstanding the repairs area looked as though it were never damaged. We only found a splash guard that wasn't reinstalled along with the screws was left in the truck. It was to be reinstalled in front of the driver's side rear tire. I put it back on with ease.

Customer Service

They kept me informed throughout the repair. Never had that done before. Loved it.

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My Experience

Great communication and courtesy! One area of improvement would be to thoroughly clean the car before owner picks it up. Seats and front area had some dirt/dust on them both otherwise great job!

Likely to Recommend

Repair Quality

Only improvement would be to make sure inside of car is clean before returning it to the customer

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My Experience

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Likely to Recommend

I have recommended caliber collision to friends before, and will continue to do so. Even when speaking with my State Farm agent, there was no hesitation in picking the collision repair service I wanted, caliber collision!

Repair Quality

Haylee and all the team members at caliber collision were incredible to work with. Proactive phone calls were made to me giving me updates on where things stood. I have always been impressed with caliber collision and will continue to be so.

Customer Service

I can only reiterate what I already shared. It was an amazing Team experience. Keep up the great work.

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My Experience

The two ladies I dealt with were extremely nice and informative. Everything was explained in detail. I’m very pleased with this business.

Likely to Recommend

Absolutely and have already done so!

Repair Quality

Everything was handled efficiently, issues whatsoever! Thanks!

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My Experience

The car looks as good as the day we drove it off the lot!! Such professionalism and ease throughout the whole process. Colton was awesome!! Kept me informed and up to date through the whole process.

Likely to Recommend

Repair Quality

I would give the repair a 10. They did a 10 job. Everything went great and easy. Colton kept me informed of the process. Very professional and definitely earned future business and recommendations from me.

Customer Service

As I said everything from initial call to Colton keeping me informed was Top Notch!!

My Experience

They were great the entire experience

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Likely to Recommend

Repair Quality

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