Caliber - Madison AL
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice. Always smiled. Explained everything to me and gave me the compete list of repairs and kept me up to date
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
CaliberCollision did a great job in telling us what they were going to do including checking for unseen damages which are not often apparent. Jonathon did a great job of walking us through the process from start to finish. We were given timely updates via texts and email of progress of ordering parts, their installation, and when the job was completed (meeting the schedule as discussed prior to the work starting). The office waiting area was clean and hospitable, and all the staff polite and professional. Overall a great experience and will be a repeat customer.
Likely to Recommend - 5.0/5.0 -
Great service, clean office area, good communications of what we should expect and schedule
Repair Quality - 5.0/5.0 -
Excellent service and communications
Customer Service - 5.0/5.0 -
Excellent service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great job guys thanks
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
Delays from parts they ordered being damaged
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The repair quality was fair and good. However there were two things not fully repaired or replaced from the accident on my car. These parts being the right passenger side rocker panel. It still sticks out off of the car near the passenger rear door by the tire. They said that it was fine and not going anywhere. Meanwhile they took off and completely refinished the driver left side rocker panel, and only removed and put back the passenger side panel, and did not refinish or replace it. The second thing would be the rear passenger tire. I was told that it was not replaced because it was not in the accident, when the passenger side was the initial impact side of my car going into a ditch. However all the other tires were replaced due to the accident, which it makes zero sense to not replace them all. Especially both of the passenger side ones who were the main point of contact with the ditch involved in the accident.
Customer Service - 3.5/5.0 -
The customer service when received was good. However, you do not recieve updates on your vehicle. I had to be the one to call to see where things were at in the process of my car being done. The only time I was contacted first was for my initial set-up with the tow services and then when my car was ready to be picked up.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Did great work!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice people and good work.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
You did excellent. Anyone in need will be referred to you
Repair Quality - 5.0/5.0 -
Great customer service, including to work with my crazy schedule, friendly genuine people
Customer Service - 5.0/5.0 -
Great responsive people
Returned Clean
Likely to Recommend - 4.5/5.0 -
They did great work to my vehicle
Repair Quality - 4.5/5.0 -
The vehicle looks 👍 👌
Customer Service - 3.5/5.0 -
I didn't receive text or phone calls about up dates on my vehicle that I was told I would receive. I called to check the status myself.
My Experience - 5.0/5.0 -
Excellent service from everyone. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
There was no problem with Caliber
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I liked the work they did but will let people know it takes a long time , not sure if other places are having the same issue or not.
Repair Quality - 5.0/5.0 -
My car looked great!! Unfortunately it took 3 months. They seemed to have a lot of problems getting parts.
Customer Service - 5.0/5.0 -
My car looked great!! Unfortunately it took 3 months. They seemed to have a lot of problems getting parts.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had an outstanding experience with Caliber Collision. From start to finish, their professionalism really stood out. The entire team was courteous, transparent, and kept me informed every step of the way. The turnaround time was incredibly fast, which exceeded my expectations, especially given the quality of the work. When I got my vehicle back, it honestly looked amazing—like the damage had never even happened. A special shoutout to Stephen, who handled the repairs. His attention to detail and craftsmanship were clearly top-notch, and it shows in the final result. You can tell he takes pride in his work. I highly recommend Caliber Collision to anyone needing repairs done right, done quickly, and with great customer service.
Customer Service - 5.0/5.0 -
I had an outstanding experience with Caliber Collision. From start to finish, their professionalism really stood out. The entire team was courteous, transparent, and kept me informed every step of the way. The turnaround time was incredibly fast, which exceeded my expectations, especially given the quality of the work. When I got my vehicle back, it honestly looked amazing—like the damage had never even happened. A special shoutout to Stephen, who handled the repairs. His attention to detail and craftsmanship were clearly top-notch, and it shows in the final result. You can tell he takes pride in his work. I highly recommend Caliber Collision to anyone needing repairs done right, done quickly, and with great customer service.