Caliber - Madison AL
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Repairs were excellent but the time required did not meet initial estimate. I had to wait nearly week longer than the date first told to me. I had to cancel a trip because of the delay. In addition I had to repeatedly call for the status of the repair job. I would have expected a call from your facility when the initial date passed. Again repair job was fine, the time required was not!
Customer Service - 3.5/5.0 -
I had to wait nearly week longer than the date first told to me. I had to cancel a trip because of the delay. In addition I had to repeatedly call for the status of the repair job. I would have expected a call from your facility when the initial date passed.
My Experience - 5.0/5.0 -
Great work fixing the paint scuffs I created, price was fair, work was done quickly, customer service overall was outstanding
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Does not apply
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I wish I had an estimate before I left my vehicle.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Great job
Likely to Recommend - 4.0/5.0 -
I have no problems recommending the shop, but I would tell whoever I recommended to to stay on top of the situation and don't take anything for granted.
Repair Quality - 4.0/5.0 -
I had to point several things out to them before it was done correctly
Customer Service - 5.0/5.0 -
Great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
I was promised my vehicle would complete in 16 days. It was not ready for pickup until the 29th day. The attendant lied three different times about completing my vehicle.
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Steven could have communicated in a more honest and appropriate manner.
Customer Service - 4.0/5.0 -
I was under the impression that Steven was going to address the scratch that I showed him on my left rear panel.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service. Quality work executed. Whitney and Stephen represent Caliber very well.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
The repairs looked good, but I would rather take my car to some other company that can also do repairs than deal with the delays and lack of communication at this place.
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0 -
The communication was terrible throughout the process. I understand the estimated completion time can change, but every time I called for an update, either no one picked up the phone or I was told the car would be completed that afternoon or first thing the next day. I was told this 5 days in a row though, with excuses like the car was sitting and done, but then they forgot to calibrate it. I went 5 extra days without my rental car because I was told it was going to be ready for pickup every day for a week. Just really frustrating dealing with the miscommunication.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was grate
Customer Service - 5.0/5.0 -
Good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job, truck looks great! You were finished early!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I’m satisfied with the repair performed on my vehicle. However, the customer service experience with the older woman at the front desk, extremely rude from the moment I walked in the door on two separate occasions. She does not know how to communicate with the prospective clients.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and very friendly staff. They kept me apprised of progress throughout the repair process.