Caliber - Madison AL
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
This repair took entirely too long. I felt like communication was only available when initiated by us. We took the car to our mechanic who has found something else wrong after our repairs were complete. Body shops should not be required to purchased used crappy parts to repair cars through insurance. This resulted in a longer delay of the car being repaired.
Customer Service - 2.0/5.0 -
Did not initiate communication or updates. I did like the ability to communicate through text.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair was a very well done! I just hope that scheduling won’t take longer. The incident was on April 1st and the repair was done on May 8th. I wasn’t anticipating that my car would be fixed more than a month.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I can’t tell the difference between before the incident and after the repair.
Customer Service - 5.0/5.0 -
They are very nice and even gave me a ride to Enterprise when there’s nobody at Enterprise answering my phone call.
My Experience - 5.0/5.0 -
They did a great job of keeping me up-to-date via text messages and phone calls, everything was handled very professionally, and I was very impressed how quickly they got my vehicle back to me! Hopefully I won’t be in any more accidents, but I would definitely go back to this place, or recommend it to others!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job keeping me up to date on the status of my vehicle via text messages and phone calls. The car looked great when it was returned!
Customer Service - 5.0/5.0 -
They were very professional and very easy to speak with!
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
10/10! From the time you walk in till the time you leave, service is exceptional! The receptionist was by far one of the most kind people I’ve ever met. The entire care team was very kind, caring and professional. A special thanks to Bryant (hopefully I’m not misspelling). He waited until Enterprise could give me my rental so he could install my care seat safely which was well over an hour. I couldn’t have asked for a better experience. I was kept up to date about my vehicle daily. My car was even washed when I picked it up. I would highly recommend this fine establishment to anyone!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Our family has used Caliber Collision in both Texas and Alabama for repairs on multiple cars. We have always been happy with the results and confident that the repairs were done correctly. We have recommended them to others in the past and will continue to do so if the opportunity should arise in the future.
Repair Quality - 5.0/5.0 -
They did a great job from beginning to end. The car looks very nice.
Customer Service - 5.0/5.0 -
Mr. Harrison was undoubtedly one of the most dedicated and helpful people I have met in the automotive repair business. He had barely opened his shop in the local area, but he took the time to deal with some challenging insurance issues ( other company, not mine) and really made a huge difference in making sure all the damages were covered. Experience has shown me that other people in his position wouldn't have done the same thing given the situation. Mr. Harrison also made sure that he called or sent a text to keep me updated on any status changes throughout the three month process that it took for the claim to be approved.
Returned Clean
My Experience - 5.0/5.0 -
Great staff. Friendly and explained the process well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job. Super friendly and a very clean and modern facility
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
I do try to support local, but the front desk staff was really good. I am troubled with Caliber Collision not accepting of cash, The gentleman who I spoke with was not polite about it. The rest of the staff made up for his less than appropriate attitude. I'm a small business owner myself and understand the cash issue of staff being robbed or cash end up missing. I feel there was a more polite way to say this.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repairs were well-done and completed in a timely manner, actually earlier than expected. Customer service was great! The tech, Tim, provided updates throughout the process, and was very friendly. So was the young lady at the front desk. Thank you, Tammie Hammons-Figures
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were well-done and completed in a timely manner, actually earlier than expected.
Customer Service - 5.0/5.0 -
Customer service was great! The tech, Tim, provided updates throughout the process, and was very friendly. So was the young lady at the front desk.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far the repair seems to have no issues whatsoever
Customer Service - 5.0/5.0 -
Great communication and service