Caliber - Madison AL

4.3 (686reviews)
88%
5515 Promenade Point Pkwy,  Madison,  AL  35758

In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (686)

Likely to Recommend

Repair Quality

Great team

Customer Service

Great customer service

Returned Clean

My Experience

My car looks good! I knew that the paint would be a little off due to it not being a primary color! I appreciate you guys keeping me updated on everything dealing with the car! I will recommend you guys any day! Thank you

My Experience

I WOULD LIKE TO GET TO KNOW WHITNEY AND CARSON ON SEE RDOTHER TERMS OTHER THAN REPAIRING MY CAR.. BUT EACH TIME IT'S BEEN A VERY PLEASANT EXPERIENCE..I THANK THEN AND MY CAR/TRUCK THANKS THEM WHITNEY'S CUSTOMER SERVICE IS ALWAYS GOOD AND CARSON REALLY REALLY DOES A GREAT JOB.. I'D DEFINITELY RECOMMEND THEM TO OTHERS FOR CAR COSMETIC REPAIRS.I HAVE NO COMPLAINTS AT ALL AND OTHER PEOPLE WON'T BE DISAPPOINTED

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Whitney was excellent!! She kept us informed every step of the way providing timely updates on the repair and her correspondence with the insurance company.

Returned Clean

My Experience

My experience with Caliber Collision was nothing short of amazing! The team was extremely professional, polite and kept a tight chain of communication with each update. A special thanks to Carson the Estimater technician and Whitney the organizations Administrator!

Likely to Recommend

A Professional company that does excellent repair work

Repair Quality

Very precise and clean job! Back to that new vehicle look!

Customer Service

Whitney was very professional with every inquiry and exceptionally skilled at reading minds!

Returned Clean

Likely to Recommend

Repair Quality

Great job, done in a timely manner. Thank you

Customer Service

Great job

My Experience

My vehicle was restored to its original condition. Very satisfied with the repairs and service.

My Experience

Job well done. Fast, prompt service. My car was returned very clean and work looks excellent.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Highly recommended

Repair Quality

Excellent workmanship And fast tracked my repair! Thanks so much!!

Customer Service

Carson (young man, I think that was the name) got me checked in quickly

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

The repair shop did a wonderful job, but I am not happy with Travelers Insurance and their decision not to fix everything that their client damaged when they hit my car.

Customer Service

My Experience

My Experience

They did an amazing job in a timely manner. I was very satisfied.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Doing fast and perfect. Thank you so much

My Experience

Carson and the team at Madison were awesome. I was kept informed every step of the way, and the vehicle looks amazing! We are very pleased with the quality of the repairs. Our first impression of the shop was that it was the cleanest, most modern repair shop we’ve ever seen. The staff we interacted with were friendly and helpful.

Likely to Recommend

I would definitely recommend Caliber.

Repair Quality

I was very impressed with how the vehicle looked and drove after the repairs. It is almost impossible to see any evidence of damage.

Customer Service

Carson, our shop rep, kept us appraised of the vehicles progress, was available for questions which arose, and personally addressed any concerns we had. He was on top of everything from start to finish.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great communication and quality work.

Customer Service

Likely to Recommend

Repair Quality

Customer Service