Caliber - Mankato - East

4.8 (971reviews)
98%
17 Haefner Dr,  Mankato,  MN  56001

In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (971)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, perfect, and like new. The team earned high marks for proactive and transparent communication, providing regular text and phone updates throughout the repair process. Timeliness was a recurring highlight, with many vehicles completed ahead of schedule. Customers also appreciated the complimentary interior and exterior cleaning as a pleasant bonus. A small number of customers noted areas for improvement, including occasional parts delays, missed deadlines, and instances where communication could have been more thorough and consistent from the start.
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"... great!!! Great communication throughout the repair and the repair is perfect!" Read more
"It's like the damage never existed my guy did a flawless job"
"... pleasantly surprised as to how car looked. Enjoyed how clean the car was and if all customers cars are treated the way I was should almost always be satisfied." Read more
"... being in an accident and needing car repairs and caliber was so welcoming and did fantastic work on my jeep! It looks like a new car!" Read more
"Not happy with the service or the way they treat me"
"... through the repair process, to job completion, the communication, professionalism, and quality of service provided by Caliber was excellent." Read more
"... excellent! Everything was completed in a timely manner and I was informed every step of the way, with revised estimates and updated timelines." Read more
"I received frequent updates at every step of the repair process so I never had to wonder when my car would be finished ..." Read more
"There were updates, but they were not informative as I had to escalate to the manager, call insurance, and call the VW dealership next ..." Read more
"Texts came in late after I already had vehicle back.. after I called they updated though without hesitation."

My Experience

Work done looks fantastic. Like the coordination of Enterprise so I never needed to find a ride. Finished sooner than expected. Excellent communication.

My Experience

Likely to Recommend

Repair Quality

Staff is very professional

Customer Service

Great staff

Likely to Recommend

Repair Quality

Great to work with. Was very professional and kept me up to date on everything though it the process

Customer Service

My Experience

Repairs look like brand new and they cleaned the inside better than I can. Thanks.

Likely to Recommend

Repair Quality

Repairs look great, courteous and knowledgeable staff, Repairs took longer than I hoped but you have to wait on the parts to show up.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Absolutely! I was recommended by a friend as well! Best advertising is word of mouth!

Repair Quality

I’m very pleased with results and their communication during the process. I’m so thankful for the rental car they provided, which is a reason I went with them! So thankful!!

Customer Service

Connor was so attentive and kind as well as the other staff.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

All of the work was explained to me ahead of time. From the time of my accident until the work was done was just over a week. I couldn’t drive on the day it was finished and Caliber offered to bring my car to me and return the rental for me. Everyday of the process I was texted by the technician about the progress. Very friendly and professional service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I thought the work was satisfactory and appreciated the rental car but was disappointed with the communication with Colton in that it was much less than with previous appointments and did not text me day before car was done as in the past. I was also disappointed that I had to find a way to wash my car after I picked it up. In the past my car was always clean and ready to go. When I pointed out that it was dirty I was instructed on how to get it clean myself. As an older woman with severe arthritis I cant wash the car myself as Colton instructed but had to find some one to help me. I took pictures in case there was any interest in what I meant.

Likely to Recommend

They were super awesome and easy to work with

Repair Quality

Colton was amazing to work with!

Customer Service

Colton deserves a raise!

Returned Clean

Likely to Recommend

This is the 1st time we have used Caliber. We were beyond impressed.

Repair Quality

Customer Service

Returned Clean

My Experience

Y’all did great. Thank you

My Experience

Ryan was amazing throughout this entire process. He was very thorough and communicated well with me. I would 100% recommend Caliber Collision for anyone needing repairs!

My Experience

Jobs was great, looks good as new. Updates were good too. Kept me updated every step of the process

Likely to Recommend

Repair Quality

Great service, great communication, great work on the car!

Customer Service

Returned Clean

My Experience

The Caliber Collision facility is clean and welcoming. Colton & his team were extremely good at communicating updates regarding the progress of repairs on my vehicle. The repairs needed on my vehicle were done thoroughly and professionally. Even the inside of my car was touched up and clean! I was very impressed.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Professional and friendly service from each staff member. I was pleased with the continued status updates received regarding which process the vehicle was in.

My Experience

Excellent communication, everyone is on same page. Cleaning vehicle inside and out is especially nice and appreciated!

Likely to Recommend

Repair Quality

Customer Service