Caliber - Michigan City

4.9 (2,211reviews)
99%
3502 E. Michigan Blvd.,  Michigan City,  IN  46360
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (2,211)

Customers say
Overall Customer Satisfaction
Customers consistently express high satisfaction with the repair shop, praising the exceptional quality of repairs that leave vehicles looking brand new. The team receives strong commendations for outstanding customer service, with staff described as friendly, professional, knowledgeable, and courteous. A standout highlight across numerous reviews is the proactive text message communication system, which customers greatly appreciate for keeping them informed throughout the repair process. Timeliness is another major strength, with many customers noting their vehicles were completed ahead of schedule. Customers also frequently mention pleasant surprises such as vehicles being returned cleaner than when dropped off. A small number of customers noted areas for improvement, including occasional delays, an instance of an incorrect part being installed, and one customer expressing dissatisfaction with a headlight replacement. A few customers also mentioned inconsistencies in the estimate and repair process explanation. Overall, the overwhelming majority of feedback reflects a deeply positive experience, with many customers indicating they are repeat visitors and enthusiastic advocates who would highly recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Absolutely thrilled with the result. Best body shop I've ever used. Customer service was on point and the work was impeccable. I will definitely use ..." Read more
"I have no complaints whatsoever the staff is incredibly friendly and knowledgeable."
"... shop that is both skilled and professional, but they exceeded my expectations. I highly recommend them to anyone looking for honest, reliable, and high-quality ..." Read more
"The most incredible service I believe Ive experienced pretty much anywhere. Seriously."
"... quickly, and often about the status of my vehicle. They also did some additional interior detail work beyond what I expected and worked quite well with ..." Read more
"It was ready to be picked up after 1 week! Which was almost an entire week earlier then expected!"
"Dropped my car off on Tuesday and had it back on Friday. And the damage is as if it never happened. Prompt. ..." Read more
"I could not believe the turnaround time. Less than three days. Very very professional. They super cleaned the inside and outside of my car. ..." Read more
"... disappoint as it looks absolutely beautiful! Its awesome the kinda work you guys can get done in less then two weeks, an absolutely fantastic job all around ..." Read more
"They did a great job. Just took longer than he quoted."
"Communication throughout the repair process was incredible and very much appreciated. All points of contact, ..." Read more
"I was quite satisfied with the repair. The team communicated clearly, quickly, and often about the status of my vehicle. They also did some additional interior ..." Read more
"... believe that it got damaged. I loved the fact that they sent regular updates on the status of my car. It made me feel like they truly respected me." Read more
"... and kept me informed throughout the entire process. Communication was clear and timely. Its hard to find a shop that is both skilled and ..." Read more
"... to give extra time and the. It still wasnt done. A call to let us know it wasnt ready would have saved this trip." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for doing such a good job fixing my car and the service was quick. Will definitely recommend.

Likely to Recommend

Would definitely recommend

Repair Quality

Thank you for getting my car in quickly and doing such a good job repairing it.

Customer Service

Kind staff

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jeff was great at communicating where they were in the process with insurance. They did a fantastic job with our car that had a tree fall on it. I will always recommend them.

My Experience

All around great communication

My Experience

Absolutely thrilled with the result. Best body shop I've ever used. Customer service was on point and the work was impeccable. I will definitely use them for any future body work needs.

Likely to Recommend

Repair Quality

Great job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had the unfortunate experience of having two tornadoes, break large branches that smashed my Ridgeline, within 15 days. My first experience was extraordinary. Very fast turnaround and the team at the Michigan City location made it look like nothing ever happened. The second time was different due to the widespread storm damage. Both the shop and the rental car companies were impacted by the storm. Additionally the damage was more severe. So the turn around did take longer, but the quality of the repair reflects the dedication of the professionals at Caliber Collision. I will recommend this company to anyone who requires body work on their vehicle and specifically Jeff and his team.

My Experience

The high level of service and communication from Jeff and Caliber Collision was impressive and appreciated. They worked directly with our insurance company and kept us informed on progress and completion. Brilliant!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Thank you for the help!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’ve had work done on 3 different vehicles and was amazed at the work done

My Experience

The vehicle looks great. It was ready when you said.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They are excellent

Repair Quality

Jeff and team were outstanding in every way.

Customer Service

Once again excellent service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You did a great job and very fast, I was expecting it to take longer.

Likely to Recommend

Repair Quality

You did a great job on my car, I was amazed at how fast you got it done. The car was nice and clean.

Customer Service

Customer service was great.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The truck looks great

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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