Tom & Eds - Burns Harbor
In operation 43 years, 10 years at this location.
Family Owned and Operated since 1983, Tom & Ed's Autobody have been focused on Quality repairs. We are dealership preferred and work with all insurance claims. We do all repairs per manufacture guidelines with all the latest factory equipment and training. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners with consistent status updates
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Diana was a complete pleasure to work with. Very professional and kept me updated every step of the way. I would highly recommend the Burns Harbor location to anyone!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I've only had my car back for less than a week, but so far I haven't noticed any imperfections.
Customer Service - 5.0/5.0 -
Tom & Ed's customer service was top tier. Communicated with me often regarding progress of my repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Good job a little miscommunication but the job was completed on time
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The people at Tom and Ed’s communicated well and took great care of my car! I received updates at every stage, and they worked seamlessly with my insurance.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated the constant updates about my car !! Dianna and the rest of the crew were very nice! Appreciated the way my car was cleaned when I picked it up! And I’ll definitely will be back if ever needing repairs!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Was very informative of the process of getting vehicle repaired
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Went above and beyond by cleaning the inside of my truck. Did exceptional work. Glad I chose Tom and Eds.
Likely to Recommend - 5.0/5.0 -
Absolutely recommend.
Repair Quality - 5.0/5.0 -
Top notch customer service. Great doing business.
Customer Service - 5.0/5.0 -
Top notch customer service.
Likely to Recommend - 5.0/5.0 -
We have only needed body repair 3 times in 60 years of driving. Used Tom & Ed’s every time.
Repair Quality - 5.0/5.0 -
Our Jeep Wagoneer was repaired quickly with paint matching perfectly. The Jeep was delivered early. Friendly service. Thank you!
Customer Service - 5.0/5.0 -
Very friendly service with updates regarding completion of the job.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dianne was & is an amazing person with a huge heart! She got my suv in so fast & was done before the final date. She is on top of things & is a very good communicator. I will highly recommend your place. Coy is the body tech who worked on my car & he did an amazing job too!!!
Customer Service - 5.0/5.0 -
Awesome!!!
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have confidence in this shop
Repair Quality - 5.0/5.0 -
Thanks! Your repair looks flawless!
Customer Service - 5.0/5.0 -
Dianne does an outstanding job engaging and covering the details
Returned Clean
My Experience - 5.0/5.0 -
Very satisfied with everything. If I have any problems in the future with this car, I will be back. Thank you very much!
My Experience - 5.0/5.0 -
Great communication about the progress of the repairs and a realistic timeliness to completion.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Quality work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Unfortunately was ripped off by Enterprise
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication, workmanship was excellent and to top is off, my vehicle was washed and cleaned. Keep up the outstanding work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work and communication, plus my vehicle was returned with a interror and exterior cleaning.