Tom & Eds - Burns Harbor

5.0 (1,108reviews)

100%

(219) 787-1000

239 Melton Road, Burns Harbor, IN 46304

100%

See Photos

239 Melton Road
Burns Harbor, IN 46304

Get Directions Website Email

About Tom & Eds - Burns Harbor

See Photos

239 Melton Road
Burns Harbor, IN 46304

Get Directions Website Email

In operation 43 years, 10 years at this location.

Family Owned and Operated since 1983, Tom & Ed's Autobody have been focused on Quality repairs. We are dealership preferred and work with all insurance claims. We do all repairs per manufacture guidelines with all the latest factory equipment and training. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners with consistent status updates

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (1,108)

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Newest
Rating

940 Customers Rated

5 Stars

76.1% Complete

(843)
4 Stars

5.5% Complete

(61)
3 Stars

1.3% Complete

(14)
2 Stars

0.6% Complete

(7)
1 Star

0.5% Complete

(5)
< 1 Star

0.9% Complete

(10)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop's exceptional service quality, with many highlighting the professional and empathetic approach of staff members. Communication stands out as a major strength, with customers appreciating regular updates, thorough explanations, and responsive customer service. The quality of repairs receives high marks, with many noting that vehicles look like new and paint matching is excellent. Timeliness generally meets expectations, though some customers experienced delays beyond initial estimates. Additional touches like interior and exterior cleaning are frequently mentioned as going above and beyond expectations. Several customers express strong loyalty and willingness to recommend the shop to others.

Select to learn more

Service Quality
Communication

"The team was so professional, had great communication, and fixed my vehicle perfectly."

"Everyone I spoke with was always very helpful and answered any questions I had."

"Very pleasant and personable service people. Very helpful and answer questions thoroughly"

"Excellent communication, scheduling, punctuality and kindness."

"I am shocked at the poor level of service."

"Great communication about the progress of the repairs and a realistic timeliness to completion."

"Great communication, workmanship was excellent and to top is off, my vehicle was washed and cleaned. ..." Read more

"Great staff, great results, well communicated, and quick turnaround!"

"... provide great, quality work, are very thorough and provide good communication on status and steps to completion. Thank you!!!!" Read more

"Great customer service, kept in contact with text messages on progress"

Service Quality
Communication

Service Quality
Communication

"The team was so professional, had great communication, and fixed my vehicle perfectly."

"Everyone I spoke with was always very helpful and answered any questions I had."

"Very pleasant and personable service people. Very helpful and answer questions thoroughly"

"Excellent communication, scheduling, punctuality and kindness."

"I am shocked at the poor level of service."

"Great communication about the progress of the repairs and a realistic timeliness to completion."

"Great communication, workmanship was excellent and to top is off, my vehicle was washed and cleaned. ..." Read more

"Great staff, great results, well communicated, and quick turnaround!"

"... provide great, quality work, are very thorough and provide good communication on status and steps to completion. Thank you!!!!" Read more

"Great customer service, kept in contact with text messages on progress"

Jerald (Lincoln owner) reviewed 9/10/26

Appreciate the time taken to make certain everything was completely done. I am scoring a 9 as there is always room for improvement for everyone, everywhere. The paint looks good, and the body work was done just as nice.

Jaime (Toyota owner) reviewed 9/7/26

Donald (Mazda owner) reviewed 9/2/26

Jacob (Chevrolet owner) reviewed 9/1/26

Fast, reliable and really took care of our concerns.

They were very polite, professional, and the repair looks amazing

Harold (Nissan owner) reviewed 8/28/26

Megan (Mazda owner) reviewed 8/27/26

Car was ready on time and kind staff.

Katherine (Lexus owner) reviewed 8/12/26

Mariela (Nissan owner) reviewed 8/10/26

Good job

Thristian (Mazda owner) reviewed 8/10/26

Philip (Toyota owner) reviewed 7/3/26

Diana was a complete pleasure to work with. Very professional and kept me updated every step of the way. I would highly recommend the Burns Harbor location to anyone!

Jamie (Nissan owner) reviewed 6/25/26

I've only had my car back for less than a week, but so far I haven't noticed any imperfections.

Tom & Ed's customer service was top tier. Communicated with me often regarding progress of my repairs.

Tonya (Volkswagen owner) reviewed 6/22/26

Leonel (Ford owner) reviewed 6/11/26

Good job a little miscommunication but the job was completed on time

Marlene (Toyota owner) reviewed 5/25/26

Nathaniel (Ford owner) reviewed 5/20/26

The people at Tom and Ed’s communicated well and took great care of my car! I received updates at every stage, and they worked seamlessly with my insurance.

Eva (Ford owner) reviewed 5/6/26

Peter (Nissan owner) reviewed 4/30/26

I appreciated the constant updates about my car !! Dianna and the rest of the crew were very nice! Appreciated the way my car was cleaned when I picked it up! And I’ll definitely will be back if ever needing repairs!!

Raymond (Chevrolet owner) reviewed 4/27/26

Was very informative of the process of getting vehicle repaired

Ashley (Ford owner) reviewed 4/24/26

Margaret (GMC owner) reviewed 4/23/26

Went above and beyond by cleaning the inside of my truck. Did exceptional work. Glad I chose Tom and Eds.

Absolutely recommend.

Top notch customer service. Great doing business.

Top notch customer service.

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view more shops in: Burns Harbor | 46304

Auto Body Shops and Auto Mechanic Shops are different. Mechanical Repair shops fix the internal workings of a car (engine, transmission, brakes, etc.) while Auto Body shops typically only work on external components damaged in an accident.

Tom & Eds - Burns Harbor

About Tom & Eds - Burns Harbor

Reviews (1,108)

940 Customers Rated

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0