Tom & Eds - Crown Point

4.9 (2,615reviews)
97%
10730 Broadway,  Crown Point,  IN  46307

In operation 43 years, 29 years at this location.

Experts in Collision care since 1983!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Scion
Subaru
Toyota

Reviews (2,615)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with many highlighting the professional and friendly staff who go above and beyond expectations. Communication stands out as a major strength, with regular updates via texts and calls keeping customers well-informed throughout the repair process. The shop consistently delivers repairs ahead of schedule, often completing work days or even weeks earlier than promised. Quality of workmanship receives outstanding reviews, with customers frequently noting that their vehicles look brand new after repairs. The complimentary detailing service is repeatedly mentioned as a delightful surprise that exceeds expectations. While most experiences are highly positive, some customers noted minor issues with callback communication and occasional fitment concerns that required follow-up visits.
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"Wonderful work the woman up front is so helpful and sweet and very informative. A real great group"
"Customer service superb work performance perfect, Job well done guys"
"The best in the business from the front to the back! Even though my insurance recommended I use another ..." Read more
"... quick and my car came back cleaner and vacuumed. Excellent customer service" Read more
"The estimate was 1 to 2 weeks. The car was completed in one week."
"A day early"
"My vehicle was definitely Ready before and the timing of it all couldn't have been more perfect for me."
"Completed a week sooner than promised!"
"I received my van 9 days ahead of the estimated finish date."
"The communication of this company Tom & Ed's was excellent!"
"Every step on the way, daily text"
"The text message updates were great and then they followed it up with a few phone calls. ..." Read more
"Was promised callbacks that never materialized. That's been a running theme in my dealings with ..." Read more
"Mostly ... kind of ... somewhat"

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Great job thank you

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I will never go anywhere else for body work. I will recommend them to anyone and everyone.

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Very satisfied with the quality. These guys take justifiable pride in their work and it shows.

Customer Service

They always answered any questions I had and kept me updated as the repairs progressed. Very friendly guys who know their business.

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I would 100% recommend Tom and Ed’s auto repair.

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Great work professional

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I will always, ALWAYS recommend Tom & Ed's.

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Tom & Ed's is THE place to get work done on vehicles. We've used several body shops but they are so much better in quality. They even dealt with a bad paint job I had elsewhere because their standards wouldn't let them do anything less than the best.

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very professional

Repair Quality

truck was fixed no more hail damange dents

Customer Service

great customer service

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Alex at T&E’s was excellent he communicated with me as well as clearly explained any issues that had arisen. We’ve used them previously and will continue to. Hopefully not in the near future!

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Good personality

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Your notification system is confusing. I received a notice that my car had been picked up, which was erroneous.

Customer Service

When I dropped off my car for repair, on the date I was instructed, they couldn't find a file concerning my car. Never received any contact from a person, only text messages.

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The work was professional and the vehicle was ready prior to the expected date. Everyone was very friendly and kept me up to date on the progress. I enjoyed working with them.

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All the time

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Customer service superb work performance perfect, Job well done guys

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Excellent

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Very professional! Job well done!

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Returned Clean