Schepel Buick-Gmc-Cadillac

5.0 (489reviews)
98%
3209 W Lincoln Hwy,  Merrillville,  IN  46410

Schepel Buick & GMC is a family owned General Motors dealership since 1968. We have an on sight body shop and service department that is able to meet all your automobile needs. Our body shop is well respected in the Northwest Indiana area and we work with all the major insurance companies. We are happy to serve you with all you automobile needs !

Services
  • Free Estimates
  • Insurance Company Assistance
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (489)

Customers say
Overall Customer Satisfaction
Customers consistently praised the body shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for professionalism, friendliness, and attentiveness throughout the repair process. Timely communication, including daily text and call updates, was frequently highlighted as a standout feature that kept customers informed and at ease. Many repairs were completed on time or even ahead of schedule, which customers greatly appreciated. A few customers noted minor areas for improvement, such as ensuring all repairs are thoroughly inspected before vehicle pickup, taking better care of vehicles while in the shop, and providing more accurate initial time estimates. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to family and friends.
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"Superb service and workmanship - my car looks brand new!"
"... step of the way while my car was being repaired. They did a beautiful job on my Journey and I am happy with everything that they did. Those guys deserve ..." Read more
"They did a beautiful, professional job in a short time. I will recommend the body shop to my family and friends."
"Our vehicle repair was not done accurately. Have to bring it back in for adjustments."
"They did an awesome job repairing my car. It looks brand new"
"Body personel did an great job was sent updates everyday completely satisfied with the job they did"
"Completed quickly. Liked getting the progress updates. Work was done well."
"They have excellent customer service and I love how they kept me informed every step of the way while my car was being repaired. They did a beautiful job on my ..." Read more
"Transparency and professionalism through the whole process"
"They did let me know with updates"

Likely to Recommend

Repair Quality

I would like to give an enormous thank you to Cullen and the team at Schepel BUICK.GMC CADILLAC. The 2014 Tundra looks like a brand new truck! You cannot tell the rear bumper was ever hit. And the tailgate! My God! The service here is impeccable. Thank you all so very much for your service and your professionalism!

Customer Service

Cullen was the best person anyone could ever work with. He was very observant, optimistic, and open minded. This gentleman is what every organization needs to thrive.

Returned Clean

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Repair Quality

Customer Service

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Yes, indeed I would recommend my friends

Repair Quality

There was a couple of adjustments that I requested to have done on my car and immediately the car was taken back to make those adjustments: Cullen and team Schepel delivered by high-quality finish workmanship on my car. I’m very satisfied.

Customer Service

Provided valuable guidance in regards to car rental and return the rental for me a time saver

Returned Clean

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Repair Quality

Repair was done professionally, in a timely manner.

Customer Service

Repairs were dome in a professional and timely manner.

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Repair Quality

Customer Service

Cuellen Gordon provided great service.

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Repair Quality

They did a great job from what I’ve seen

Customer Service

None

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Repair Quality

They did an awesome job repairing my car. It looks brand new

Customer Service

Everyone i came in contact with was very nice and pleasant.

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Repair Quality

Customer Service

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My Experience

They have excellent customer service and I love how they kept me informed every step of the way while my car was being repaired. They did a beautiful job on my Journey and I am happy with everything that they did. Those guys deserve a raise, they are the best!

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Customer Service

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I would highly recommend schepel and Carl.

Repair Quality

Carl and Schepel delivered excellent service and results. My car drives and looks like it is brand new again, and it was as hassle free as getting a car repaired can be.

Customer Service

The only interaction I had was with Carl, and he was great. I have no complaints.

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Repair Quality

Great service

Customer Service

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Repair Quality

Josh, Paul and the Body Shop team are FANTASTIC!!! You talk about customer service!!! 20 gold Stars

Customer Service

Josh and his team were OVER THE TOP helpful and very considerate!

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