Southlake Collision Center

5.0 (814reviews)

97%

(219) 942-9665

4191 East Lincoln Highway, Merrillville, IN 46410

97%

See Photos

4191 East Lincoln Highway
Merrillville, IN 46410

Get Directions Website Email

About Southlake Collision Center

See Photos

4191 East Lincoln Highway
Merrillville, IN 46410

Get Directions Website Email

In operation 35 years.

FULL SERVICE REPAIR FACILITY WITH A LIFETIME WARRANTY!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Hyundai

I-Car

Jeep

Kia

Nissan

Ram

Call

Website

Reviews (814)

Sort By:
Newest
Rating

686 Customers Rated

5 Stars

78.4% Complete

(638)
4 Stars

4.1% Complete

(33)
3 Stars

0.7% Complete

(6)
2 Stars

0.5% Complete

(4)
1 Star

0.1% Complete

(1)
< 1 Star

0.5% Complete

(4)

Customers say

Overall Customer Satisfaction

Customers consistently praise Southlake Collision for its outstanding service quality, professionalism, and attention to detail. Many highlight the shop's exceptional communication, with frequent text and phone updates keeping customers informed throughout the repair process. Repairs are frequently completed ahead of schedule, exceeding customer expectations on timeliness. The quality of work is repeatedly described as factory-level or better, with vehicles returned immaculately clean. A few customers noted minor concerns such as misaligned trim, post-repair mechanical issues, and limited communication on reasons for delays - feedback shared directly by customers to help the shop continue improving.

Select to learn more

Service Quality
Timeliness
Communication

"Everything looked back to factory. Repair looked wonderful!"

"Would give a 20 if possible. These guys really go out of their way. The do impeccable work."

"Extremely friendly and helpful! Professional and quality work! Would definitely recommend!"

"... Hopefully this isnt an issue if and when I trade the car. The customer service was exemplary." Read more

"Work finished before the time estimate and the work was very good"

"It was finished a day early"

"It was ready earlier than promised."

"They got the service done earlier than what I had expected!"

"... doing excellent work i decided to give them a try. The repairs was completed on time and the vehicle looks brand new. They did a awesome job and I would recommend southlake ..." Read more

"... vehicle off for repairs and had it back 3 days later. Communication and customer service are a 1010." Read more

"... being more to repair than we originally thought. I especially love the communication and updates I received. Very satisfied, I would definitely use Southlake ..." Read more

"... knowledgeable, friendly, and followed through on their word. If they said they would call you, they did. I cannot recommend this shop enough!!" Read more

"Love the customer service and communication was 5 star"

"Received updates on timing, but no communication about why"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Everything looked back to factory. Repair looked wonderful!"

"Would give a 20 if possible. These guys really go out of their way. The do impeccable work."

"Extremely friendly and helpful! Professional and quality work! Would definitely recommend!"

"... Hopefully this isnt an issue if and when I trade the car. The customer service was exemplary." Read more

"Work finished before the time estimate and the work was very good"

"It was finished a day early"

"It was ready earlier than promised."

"They got the service done earlier than what I had expected!"

"... doing excellent work i decided to give them a try. The repairs was completed on time and the vehicle looks brand new. They did a awesome job and I would recommend southlake ..." Read more

"... vehicle off for repairs and had it back 3 days later. Communication and customer service are a 1010." Read more

"... being more to repair than we originally thought. I especially love the communication and updates I received. Very satisfied, I would definitely use Southlake ..." Read more

"... knowledgeable, friendly, and followed through on their word. If they said they would call you, they did. I cannot recommend this shop enough!!" Read more

"Love the customer service and communication was 5 star"

"Received updates on timing, but no communication about why"

Heather (Chevrolet owner) reviewed 8/24/26

It looks perfect again. Beautiful work!

Tom (Kia owner) reviewed 8/24/26

Great job

Kimbra (Honda owner) reviewed 8/7/26

Wished they would of washed my car 🚗 spending that much money

Maureen (Hyundai owner) reviewed 8/4/26

Akilah (Toyota owner) reviewed 7/30/26

The staff was exceptional

James (Chrysler owner) reviewed 7/28/26

Matthew (Toyota owner) reviewed 7/28/26

They are amazing and did a great job!

Michael (Kia owner) reviewed 7/23/26

Positively would recommend Southlake Collision to family and friends, including any strangers who would ask me.

I’ve only had my car back from Southlake Collision for a few days now but feel confident about the quality of repairs that were done. Maybe it’s just me but the vehicle seems ‘better than new’! The body repairs are outstanding, all the internal repair/replace electronic components including all recalibrations were executed correctly and per manufacturer specifications. I appreciate the help in arranging for a rental vehicle pickup and return for me, the quick turnaround time, the detailed work order/invoice and taking the time to answer all of my questions. The vehicle was delivered to me immaculately clean inside and out! I will highly recommend Southlake Collision to everyone.

The staff was very helpful, friendly and courteous.

David (Dodge owner) reviewed 7/20/26

They do great work and treated our vechicle as it was there own . Excellent work. Would definitely recommend them to family and friends

Did an excellent job

Treated us like family

Shawn (Chevrolet owner) reviewed 7/20/26

Maria (Mitsubishi owner) reviewed 7/20/26

Darryl (Jeep owner) reviewed 7/17/26

Lutisha (Dodge owner) reviewed 7/15/26

Dave was very polite and welcoming. He was very helpful and explained the process of the job that was being done. Dave thank you for great customer service. LuTisha Johnson

Veronica (Kia owner) reviewed 7/9/26

Chad (Land Rover owner) reviewed 7/6/26

Dave was extremely professional, fair and made sure my customer experience was as painless as he could make it

Alfredo (Kia owner) reviewed 7/6/26

Daniel (Kia owner) reviewed 7/5/26

David was very helpful and super friendly. Pretty sure he even stayed late on a Saturday morning just so I could pick up my car. Great service, worked seamlessly woth my insurance, and i was able to leave my Enterprise rental right there at the shop.

Timothy (Nissan owner) reviewed 7/2/26

Millie (Nissan owner) reviewed 6/29/26

Took it in on Monday & was ready by Friday! Trim & door looks great...Good Job

From the estimate to work completed was A pleasure to work with Dave

Holly (Volkswagen owner) reviewed 6/29/26

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Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

Southlake Collision Center

About Southlake Collision Center

Reviews (814)

686 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean