Tom & Eds - Schererville
Tom and Eds Autobody is a family owned auto repair business that has been serving the community since 1983. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer service though out the repair process. We figure you have had enough stress already so we strive to make the process as easy as possible.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Absolutely amazing!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gerald was very helpful able to finished my suv body repair work on time. I dropped my car on Wednesday by Friday I got my car back. Thank you.
Customer Service - 5.0/5.0 -
Pam was great in customer service.
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
Was told my repair would be 400. Got a call 3 hours after saying it doubled. Thought that was shady. Left my car for a week while on vacation. Came back car still was not fixed. Waited another day and the cost was cut back to 400 which made me think even more that the price increase was shady. Got my car back with a missing piece from the bumper. Was told that you would order one but haven't heard anything about that. All told i Waited a week without any updates or calls from you saying that there were any delays do to power outages. Very poor service
Customer Service - 1.5/5.0 -
Very poor service. No calls for a week saying there were delays due to power outage. Was told 400 to do the repairs. Only to receive another call saying the price was going to double. Thinking this was a bit shady and confirming it when you removed the additional 400 because it took longer than expected. Also a piece of the bumper was lost by you and I have not heard anything about a replacement even though I was told when I picked it up that you would order it
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Polite, friendly. Job done well
Customer Service - 5.0/5.0 -
Polite, courteous and patient with the customer
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work! Worked to locate difficult to find part. Completed job in a timely manner with a quality finished product.
Customer Service - 5.0/5.0 -
Tim did a great job tracking down a critical part and providing updates. Pam was also great in providing up with needed info. Both were friendly throughout the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
They did do good work but the time it took was way too long!
Repair Quality - 3.0/5.0 -
The work they did on my car was great. They did a good job on the body and also they detailed it nicely. However, they had my car in the shop for over 7 weeks! That was ridiculous and caused me a lot of stress. They did discount the repair by paying my deductible and I do appreciate that. However, they need to be better at the time it takes to fix a car!
Customer Service - 3.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
overall the work done was good you need to be better on communication
Repair Quality - 5.0/5.0 -
the work done is fine. It took to long to complete but understand there was an issue with the painting spray booth. Communication could be better when problems occur letting customers know that there is an issue outside of the normal.
Customer Service - 1.5/5.0 -
see comment from first question
Returned Clean
Likely to Recommend - 3.0/5.0 -
The communication could be better
Repair Quality - 2.0/5.0 -
When I brought my car in, Ed walked through with me and tell me all that will be done, the grid, emblem and that it will need a paint job in some areas. No one called me to inform me of the progress of the repair. Information was sent through text. When I was called that my car was ready I asked what was done, if both the visible and hidden damaged was repaired as promised, the receptionist said she did not know what was done. I feel like the person that repaired the car should have called me to explain what was done on my car. I picked the car up and realized that the paint job was not done. I am not sure if the hidden damage was done.
Customer Service - 2.5/5.0 -
I am not satisfied with the customer service. No information about my car was relayed to me by the person that repaired the car
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Didn’t fully repair the body damage
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with results
Customer Service - 5.0/5.0 -
Pam and Gerald were great
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Still having electrical issues and had to take vehicle to BMW.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We’re extremely happy with the repair work done on our 2014 Honda Odyssey. Customer Service, Gerald in particular was great to work with. Pricing was very fair. We highly recommend Tom & Ed’s
Customer Service - 5.0/5.0 -
Gerald was great to work with. He kept communication with us and delivered as promised. The receptionist was also very friendly and professional.