Caliber - Morton

4.8 (402reviews)
96%
340 Detroit Ave,  Morton,  IL  61550

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (402)

My Experience

I really like the updates over txt and how genuinely nice and helpful the whole team was. Will definitely be letting my friends and family know about Caliber Collision

Likely to Recommend

Repair Quality

Hood is slightly misaligned, paint isn’t sanded and clear coated in Some spots and is starting to bubble and peel from door crease

Customer Service

Informative and constantly kept in touch through txt with automated messages

Returned Clean

My Experience

Repairs were completed perfectly and in a timely manner, Rèka was personable and professional, I would gladly bring my vehicle back for repairs in the future.

Likely to Recommend

Repair Quality

Quality of repair is excellent. They have a good focus on the small details to deliver for even the most critical customers.

Customer Service

We were kept well informed of the repair progress.

My Experience

The job done on my car was excellent! It looked better than before!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very friendly and professional staff.

Likely to Recommend

10 out of 10.

Repair Quality

The best service I think I’ve ever received in my entire life. They worked quick on working on my car and fixed it in less than a week.

Customer Service

Greatest place ever.

Returned Clean

My Experience

Absolutely phenomenal service from Reka Nelson! I will recommend this place to everyone.Thank you!

Likely to Recommend

I will recommend this place to everyone.

Repair Quality

The manager Reka Nelson did an outstanding job! Her customer service is some of the best I have ever received. I dont know what she gets paid but she deserves a raise.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

The staff was so kind and helpful. Car looks great. Fast service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everything was great from first call to pick up. Thank you so much!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everyone at Calliber provided excellent service. Very happy with work done on our Dodge Ram! Thank you!

Likely to Recommend

Repair Quality

They did a very good job!

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I just got it back however, it looks like they did great work. They were very kind and eager to help. I appreciated their care and concern for me as a customer. The asst. manager was excellent.

Likely to Recommend

I am 87 years old and they treated me very well. Kept me informed about their progress, the lady that set up my appt and got the rental car was very kind and efficient. Also the Asst. manager was very informative and took good care of my problems.

Repair Quality

They did a great job kept me informed on their progress, and were very kind to me. The Asst. manager was excellent as was the lady that answers the phone.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Outside of the enterprise not doing there job right. Caliber collision from the start has been very informative, professional and friendly and understood that this your vehicle and you need it back asap finish job week sooner then estimated. . Truck looks like it did before the accident which is awesome.

Likely to Recommend

Repair Quality

Super nice people, I basically just dropped the truck off and they handled everything even with the insurance. Kept me informed thru the whole process.

Customer Service

Returned Clean

My Experience

We appreciated the texts keeping us updated and the speedy turn around time. Our van was so clean when we got it back; that was a nice surprise! Thank you!

Likely to Recommend

Repair Quality

Almost perfect, just one small piece on the bumper doesn’t align perfectly but it’s a small detail and the rest of the repair was fantastic.

Customer Service

My Experience

Likely to Recommend

Never ever

Repair Quality

The quality of the body work looks great. Picking up my car, the spare tire was just thrown in the trunk area. There’s a large metal piece that I’m not sure what it is just sitting in my rear seat. Upon “completion”, we were called Thursday evening to pick up “finished” vehicle. I called Friday morning & let the advisor know that MyVW app was still showing the sensors out on the vehicle. The advisor, Becky, stated “well I told your husband to pick up yesterday to avoid this. I’ll have my manager look over the car AGAIN but it’s done.” I then called my insurance adjuster. My adjuster got ahold of the manager who stated they had not completed the calibration of the sensors yet. So I was flat out lied to about completion? The ONE item I can check as being completed via my app was NOT done? This gives me ZERO confidence about the quality of work done to my vehicle. My car was also just left in disarray with the tire and the metal piece. I informed my adjuster to quite frankly, take Caliber off their list of preferred places because my experience was awful and I will recommend literally anyone but them. The outside of my car looks nice. But the advisors were terrible. 0/10 if I could.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean