Caliber - New Hampton

4.7 (2,857reviews)
94%
28 Cannon Hill Dr,  New Hampton,  NY  10958

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,857)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The proactive communication through text updates and phone calls throughout the repair process was a standout highlight. Timeliness was frequently commended, with numerous customers receiving their vehicles ahead of schedule. The friendly, professional, and knowledgeable staff received widespread appreciation. A few customers noted areas for improvement, including occasional delays, parts quality concerns, and requests for more consistent proactive updates, as mentioned directly in their feedback.
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"Was done quicker than expected, fantastic job, looks like a brand new car again. This is the best place to go to for repairs"
"Every single person I encountered had a smile on their face and were friendly and professional."
"... professional, knowledgeable, and courteous. In addition, the craftsmanshipworkmanship and attention to details were phenomenal and impressive. The status reports on my vehicles ..." Read more
"I always got to Caliber in New Hampton NY and I have never been anything other than completely satisfied."
"The car looks as new! The staff was pleasant, courteous and professional."
"I received daily texts with updates as to the status of the repairs. I couldve called them but didnt feel the need as ..." Read more
"Excellent communication throughout the whole process. The car was fixed quickly and in very professional ..." Read more
"... conclusion, I was met with wonderful customer service, constant unsolicited updates which I LOVED! and repairs that were complete prior to the estimated completion date given. ..." Read more
"The communication was AMAZING Thank You"
"I appreciate the constant updates about the status of my vehicle and the repairs."

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My Experience

So far !

My Experience

From start to finish. No problems. Easy. Just what we needed after months of getting the person who hit us to pay ;)

My Experience

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I would recommend them anything they are very helpful

Repair Quality

I was satisfied with my repair everything was just as they explained

Customer Service

They were very polite and accommodating

My Experience

Excellent service from start to finish at Caliber Collision.Tyler the technician kept me updated with the progress of my car repairs and the repairs were completed early then the estimated time. Overall it was a Great experience, highly recommend.

Likely to Recommend

Excellent Service and absolutely recommend Caliber Collision.

Repair Quality

Excellent experience from start to finish, absolutely recommend Caliber Collision.

Customer Service

Great Customer Service.

Returned Clean

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Returned Clean

My Experience

Gloria was very thoughtful and professional. When the other person’s insurance tried to cancel at the last moment she caught it and called me so I had time to correct their foolishness. Thank you Gloria!

Likely to Recommend

You exceeded my expectations

Repair Quality

Car looks great.

Customer Service

Gloria was wonderful, but other people were good too. No attitude issues the whole time.

Returned Clean

My Experience

Definitely want to thank the staff at the front desk and all the mechanics and members of Caliber Collision for all the hard work that was put into making our time there an extremely worry free experience. I also want to give a special shout out to Justus for keeping us in the loop with all updates and ETA’s when it came to our vehicle. Definitely recommending you guys to all my friends and family. Thank you for all the hard work

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Returned Clean

My Experience

I appreciate your ability to keep me informed throughout the process. Honesty and openness makes it easy to work with.

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Excellent work. I would refer Caliber Collision to anyone.

Repair Quality

Customer Service

Returned Clean

My Experience

I am super satisfied with the Caliber Collision service .My experience have been positive with Gloria Gribbin and Patrick Calnan , both are always ready to help me .I appreciate 🙏

Likely to Recommend

Repair Quality

Patrick is a Great advisor 👍Gloria is kind nd helpful 👍 Thank you

Customer Service

Patrick is a Great advisor 👍Gloria is kind nd helpful 👍 Thank you

Returned Clean

My Experience

Phenomenal work on our car. We appreciated you.

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Customer Service

My Experience

Everyone at Caliber Collision was nice & professional, they made the entire stressful situation as stress free as possible. My rental was waiting for me the day I dropped my car off to be repaired & they texted me to update me throughout the repair process. I’m very happy with the repairs that were done. I’d definitely recommend Caliber Collision to anyone.

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Customer Service

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Friendly and great customer service

Repair Quality

Car looks like new I received constantly updates and repairs were done quickly

Customer Service

Constant updates as to progress

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Customer Service

My Experience

Great experience from start to finish! The work was excellent, and my car looked great when I got it back. The front office staff was friendly, professional, and kept me informed throughout the process. Highly recommend this shop!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean