Caliber - New Hampton

4.7 (2,812reviews)
94%
28 Cannon Hill Dr,  New Hampton,  NY  10958
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,812)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the process. Timeliness was widely appreciated, as many vehicles were completed ahead of schedule. Staff professionalism, friendliness, and helpfulness were repeatedly highlighted. A small number of customers noted areas for improvement, including occasional delays, parts quality concerns, and infrequent communication gaps, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... professional, knowledgeable, and courteous. In addition, the craftsmanshipworkmanship and attention to details were phenomenal and impressive. The status reports on my vehicles ..." Read more
"... car in. 3. They waste, no time fixing the car! 4. My car was fixed quickly. I went to pick it up and it looked brand new! They even washed it and dried it. It was beautiful! ..." Read more
"... they finished everything 3 days ahead of schedule. The repair work looks fantastic. My car looks brand new!" Read more
"Was done quicker than expected, fantastic job, looks like a brand new car again. This is the best place to go to for repairs"
"Great work, no ripples or waves visible in bodywork, paint matches car correctly, nicely done"
"... rested my concerns about the repair process. The job was finished way ahead of the estimated completion date and my vehicle looked great as if nothing happened." Read more
"The amazing team worked super hard to complete the work sooner than originally promised allowing me to keep holiday plans made prior to the accident."
"... smoothly. They keep me advised as to the progress and it was ready even before they estimated. Very friendly and helpful staff. Would highly recommend them for your repairs." Read more
"... lack of a better term. Updates were frequent, plus my car was ready 2 weeks before the projected completion of repairs. My car looks brand new and drives like it is new ..." Read more
"Got my car back quicker than expected, they did an amazing job my car looks brand new like it was never in an accident. ..." Read more
"... conclusion, I was met with wonderful customer service, constant unsolicited updates which I LOVED! and repairs that were complete prior to the estimated completion date given. Overall, ..." Read more
"Excellent communication throughout the whole process. The car was fixed quickly and in very professional ..." Read more
"The amount and quality of communication during the process were outstanding. I really appreciated the ability to stay in contact ..." Read more
"Service was fast and communication throughout the process was excellent."
"Communication was excellent and their customer service was the best. The work was done in a timely manner and they wanted ..." Read more

Likely to Recommend

Repair Quality

Customer Service

All the staff were absolutely fantastic. Pat was amazing. Explaining the entire process in detail.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication during the process. Professional and great work. Only complaint was the timeline but that was not their fault.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

We met by accident and you made us feel like family. The Truck looked awesome. My husband is happy and that's what matters. Thank you all.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

This is the second time using caliber and I will say that both times very satisfied with the work and time frame for repairs they are always very professional and helpful.

Customer Service

They always answer all questions clearly

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would definitely recommend the shop to friends and family.

Repair Quality

So far the body and paint repairs look good.

Customer Service

Customer service keep us informed through out the entire process..

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Pat was always letting me know. Updates. Back in 2 weeks for decals Paint has to cure

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did an amazing job on my door and front end damaged by a deer. They kept me updated throughout the process.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Have used you before.I've been very happy with your work.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very nice work. And they kept me well informed of the progress each day. Friendly staff.

Likely to Recommend

Very happy with services

Repair Quality

Very nice work. Kept me well informed. Staff were very friendly.

Customer Service

Very friendly and efficient

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

They went above & beyond in being accommodating and keeping me informed as well as speeding along my repair

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Communication was excellent and their customer service was the best. The work was done in a timely manner and they wanted to make sure I was happy with it before I left. Every one was very professional Would highly recommend.

Likely to Recommend

Repair Quality

Not exactly happy with the quaility of the replacement bumpers. Very thin and flimsy, but I’m guessing that’s out of your control unless they are of lesser quality and a better product could have been used.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Greatest team I have ever seen. Yall did a great job and I thank you. Yall arr fast and reliable.

Likely to Recommend

Repair Quality

Very satisfied thank you

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication throughout the whole process. The car was fixed quickly and in very professional way. I highly recommend Caliber Collision.

Likely to Recommend

I already recommended Caliber Collision to all my friends

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Would definitely recommend Caliber

Repair Quality

Fantastic job!

Customer Service

Great service! Super responsive and kept me up to date on progress

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I have absolutely no complaints. The girls in the office were so polite when I came to pick up my car. The work was done to perfection.

Repair Quality

The repair work looks fantastic! Just like new.

Customer Service

The front end of my car was damaged from an accident. It had to be towed to their facility. Everything was taken care of so quickly. I received daily texts with updates as to the status of the repairs. I could’ve called them but didn’t feel the need as I was always being made aware of how the work was progressing. I was given a projected completion date but luckily they finished everything 3 days ahead of schedule. The repair work looks fantastic. My car looks brand new!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The transmission coolant line was not properly hooked up to the new radiator causing check engine lights and leaking transmission fluid. This also put me at risk of blowing the transmission in the vehicle.

Customer Service

The people in the front office were great

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Amazing shop!!!

Repair Quality

Looks brand new again!!! Thank you!!

Customer Service

Amazingly awesome staff

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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