Caliber - New Hampton
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
An attentive team indeed.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was done before expected time.
Customer Service - 5.0/5.0 -
Great customer service. They gave me a ride to pick up my rental car, of the Coronavirus the rental could not pick me. They went out of their way to do something nice for me at a difficult time.
Returned Clean
My Experience - 5.0/5.0 -
I would highly recommend Robert Folz at Caliber Collision as he made sure all my needs and concerns were met and went above and beyond my expectations to make me love my car all over again.
My Experience - 0.0/5.0 -
Fast and friendly service . Got my truck back sooner then expected
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10. Very happy with service. Very professional. Very courteous and timely.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0 -
They ordered the wrong type of mirror and it's been a week now no one had gotten in touch with me about fixing my mirror. Otherwise they were efficient to get my car fixed within 24 hours.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The best experience I've had with car maintenance. Everyone was friendly and prompt. I really appreciated the regular updates, and my car looks fabulous.
Likely to Recommend - 5.0/5.0 -
Absolutely. I was referred to Caliber Collision by a friend
Repair Quality - 5.0/5.0 -
Perfect job!
Customer Service - 5.0/5.0 -
Extremely kind, courteous and patient. Michael went above and beyond the usual levels of customer service.
Returned Clean
My Experience - 5.0/5.0 -
I could not be any happier with the professionalism and personal attention they made the entire process.
My Experience - 5.0/5.0 -
My car repaired from them , I am satisfied , they have good service . Thank you Caliber Collision.
My Experience - 5.0/5.0 -
Caliber collision did great work and kept me updated throughout the entire process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very impressed with the polite and professional way this company treated me. They were very accommodating. My car looks better than it did when I first leased it. This would be the place to go if I should ever need to again.
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 3.5/5.0 -
The repair was done okay... I felt as if it were a rush job. I found small air bubbles in the paint job. Disappointed that I received my truck back with “excess polish” on it. Looking at it further I noticed there was visible layers in the paint job, but was told it was just excess polish...
Customer Service - 0.5/5.0 -
Initially I was satisfied with the customer service, until I received my vehicle back... it was a rush job. I was told it would take 5 days to complete, and it was finished in just 2 days. When I got it back there was excess polish on the exterior, along with new spiderweb like scratches ALL OVER the exterior paint. The interior was not “cleaned” very well. There was residue all over my interior from the cleaners used.. I could not even see my display screen or the dashboard it was so bad. Streak marks were left all over my windshield and side windows. There was a trail of dust/residue all over my back seats from whomever was vacuuming the back of the vehicle. It was definitely rushed... I even found a roll of masking tape from the paint job left in in bed of my truck. When I spoke to the manager about these issues he was extremely short with me as well as rude. No one apologized to me. The manager reluctantly offered me a full detailing, and when I agreed to it, all he said was “okay, bye” and HUNG UP ON ME. No one took down my information for the appointment made for the detailing. Needless to say, with the manager’s response, I no longer trusted leaving my vehicle at this facility. I decided not to bring it back for the free detail, and skipped the ‘appointment’. I was afraid of what would happen to it next. No one called me to follow up about said appointment either. I’ve been in customer service for 10+ years, and I can tell you that I am extremely disappointed in how the manager handled this. Not coming back. This whole experience was caused by a hit and run someone else did to my vehicle, and to be honest, Caliber Collsion did not make that experience any better.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I’ve never had such a wonderful experience. From the moment I walked in at 7:30am I was welcomed with friendly smiles and great conversation during the paperwork procedure. The tech reviewed my car with me and explained the process step by step. Not even 30 minutes later I was on my way to work. During the time my car was with Caliber Collision I received frequent updates on the progress of my vehicle. My vehicle was completed in less time that originally expected. 100% satisfaction. Thank you to all who worked on my vehicle and everyone involved in the process !