Caliber - Norman

4.9 (1,262reviews)
97%
3201 W. Rock Creek Rd,  Norman,  OK  73072
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (1,262)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as friendly, professional, and helpful throughout the repair process. The quality of repairs receives outstanding feedback, with many noting their vehicles look brand new or better than before. Communication stands out as a major strength, with customers appreciating regular text updates, phone calls, and detailed explanations of the repair process. Timeliness is another highlight, with numerous repairs completed ahead of schedule, often days or weeks early. The team's professionalism, attention to detail, and ability to make stressful situations easier for customers creates positive experiences that lead to strong recommendations.
AI-Generated from reviews written in the last 12 months
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"I was seriously thrilled, couldn't be any better."
"Amazing work. Love this place! Glad to know them and recommend them."
"Excellent customer service & they did a fantastic job with my truck. Top notch"
"Quick and friendly service! Car came back fixed to perfection AND clean!"
"Could not tell where repairs had been done."
"Even earlier than expected. Mui Bueno"
"Wonderful customer service. Job was done EARLY. They kept me well informed as to the status of my ..." Read more
"Completed faster than expected and effective communication the whole time."
"It was ready earlier than expected"
"Vehicle was ready days before estimated completion time."
"Wonderful customer service. Job was done EARLY. They kept me well informed as to the status of my vehicle. Pleasure to work with. I hope I never ..." Read more
"Always got right back to me, and kept me uptodate with emailstexts."
"Text messaging was up dated daily through the entire process"
"... things started getting done. Happy with repairs. Communication was good once they got started on my truck and the updates were appreciated." Read more
"Very very good. As stated previously, elite communication. Thoughtful, thorough and clear."

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

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Kept me Informed?

Yes

Ready on Time?

No

My Experience

The updates were very much appreciated!

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Repair Quality

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Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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Customer Service

Kept me Informed?

Yes

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Yes

My Experience

Everything was super smooth and super easy. First time this happened and it felt wasy

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Well, other than my name being spelled incorrectly I was very satisfied with the outcome of my car. And Jesse was wonderful. My name is Kinley😊

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Attention to detail lacking. Car had to be sent back to correct paint. Also car was returned with a half at tank of gas after delivering it to caliber full.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Thank you for the great service. Mark did a great job explaining everything every step of the way.

My Experience

JESSI NEEDS A RAISE!!!!! An absolute joy to work with throughout the entire process. Jessi was knowledgeable, professional, kind, and extremely friendly. She made my otherwise very stressful car issue into a smooth ride. I will literally come back to the Caliber Collision in Norman no matter how close or far I am the next time I need a repair, purely so I can ensure Jessi is my technician. She ROCKS!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jessi was great to work with and kept me up to date through the whole process!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

Had a great experience here! Quick turn around time and great customer experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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