Caliber - Norman

4.9 (1,293reviews)

96%

(405) 531-0163

3201 W. Rock Creek Rd, Norman, OK 73072

96%

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3201 W. Rock Creek Rd
Norman, OK 73072

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About Caliber - Norman

See Photos

3201 W. Rock Creek Rd
Norman, OK 73072

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (1,293)

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Newest
Rating

1,041 Customers Rated

5 Stars

71.8% Complete

(929)
4 Stars

5.9% Complete

(76)
3 Stars

0.9% Complete

(12)
2 Stars

0.7% Complete

(9)
1 Star

0.2% Complete

(3)
< 1 Star

0.9% Complete

(12)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than expected upon return. The team received high marks for proactive communication, including frequent text and call updates throughout the repair process. Timeliness was a standout strength, with numerous customers noting their vehicles were completed ahead of schedule. Staff friendliness and professionalism were repeatedly highlighted, with customers feeling welcomed and well-cared-for. A few customers noted minor areas for improvement, such as occasional communication gaps during the repair process, minor finishing details not fully addressed at pickup, and some billing discrepancies - all drawn directly from customer comments.

Select to learn more

Service Quality
Timeliness
Communication

"I had to go back four times and each time something was wrong or not fixed correctly. There was brand new pieces ..." Read more

"... experience with the staff team being able to help. My car repair was very good, just a few minor things I noticed were still not fully fixed, which is pretty ..." Read more

"Attention to detail lacking. Car had to be sent back to correct paint. Also car was returned with a half ..." Read more

"... keeping us informed about our Santa Fe. The team even got it back to us 9 days earlier than the original estimate. Awesome job!" Read more

"Even earlier than expected. Mui Bueno"

"... done was top notch, my only complaints would be, it took way longer than I was initially told, and I was charged with refilling washer fluid and ..." Read more

"Super fast and great quality!!!"

"... ordered before they finally got the correct one. Getting any kind of update felt like pulling teeth and it seemed off for a basic Hyundai to have to ..." Read more

"I had multiple issues throughout my experience, mainly due to a clear lack of communication. Initially, I was told my car might be moved to the Penn location due to a staffing shortage, and I was assured I would receive a call before that happened. After not hearing anything for several days, I had to call myself to find out where my car was. I assumed it had been moved to the Penn location based on the limited information I was given. However, when I contacted that location, I was told my car had actually been sent to the Norman location. No one had informed me of this, and the Penn team had to track it down themselves because no one seemed to know where it was. The originally store didnt even bother to inform me how far away my car was being moved. Communication continued to be an issue throughout the process. After several attempts to get updates, I was told that two replacement hoods had been ordered incorrectly, and a third had to be ordered before they finally got the correct one. Getting any kind of update felt like pulling teeth and it seemed off for a basic Hyundai to have to order 3 hoods before getting one that fit. To make matters worse, I received a call from the original location where I dropped off my car, asking if I wanted to reschedule my appointment as if I had never shown up. This made it seem like there was little to no internal communication between locations and that no one was keeping track of my car which is concerning. After I raised my concerns, I finally began receiving more consistent and meaningful updates toward the end of the process. While the quality of the repair work itself looks great, the overall experience left me very hesitant to use this company again. Communication and customer service clearly need signifiant improvements. I cant imagine what the process and lack of communication updates would be like for more severe damage than I had. It also took 2 weeks for minor repairs." Read less

"Excellent work on my car and excellent customer service AND the communication during the repair!"

"Completed faster than expected and effective communication the whole time."

"I was kept in the dark quite a bit after being told I would get updates regularly."

"Very very good. As stated previously, elite communication. Thoughtful, thorough and clear."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"I had to go back four times and each time something was wrong or not fixed correctly. There was brand new pieces ..." Read more

"... experience with the staff team being able to help. My car repair was very good, just a few minor things I noticed were still not fully fixed, which is pretty ..." Read more

"Attention to detail lacking. Car had to be sent back to correct paint. Also car was returned with a half ..." Read more

"... keeping us informed about our Santa Fe. The team even got it back to us 9 days earlier than the original estimate. Awesome job!" Read more

"Even earlier than expected. Mui Bueno"

"... done was top notch, my only complaints would be, it took way longer than I was initially told, and I was charged with refilling washer fluid and ..." Read more

"Super fast and great quality!!!"

"... ordered before they finally got the correct one. Getting any kind of update felt like pulling teeth and it seemed off for a basic Hyundai to have to ..." Read more

"Excellent work on my car and excellent customer service AND the communication during the repair!"

"Completed faster than expected and effective communication the whole time."

"I was kept in the dark quite a bit after being told I would get updates regularly."

"Very very good. As stated previously, elite communication. Thoughtful, thorough and clear."

Amir (Ford owner) reviewed 9/14/26

Awesome and great job. Experience was amazing and my vehicle is better then it was pre-accident

Sherri (Subaru owner) reviewed 9/14/26

Linda (Volkswagen owner) reviewed 9/12/26

Work is terrific. Staff friendly and efficient. Kept us informed throughout the process.

Tyler (Toyota owner) reviewed 9/11/26

Brandon (Chevrolet owner) reviewed 9/10/26

Professional service from polite people

Colton (Ford owner) reviewed 9/8/26

Michael (Toyota owner) reviewed 9/3/26

Brad M, at the Norman OK location, provided excellent service and communication on the repair. He followed up timely and set the bar high for other collision repair. Highly recommended

Connor (Toyota owner) reviewed 9/3/26

Michael (GMC owner) reviewed 9/3/26

Mark was great. The work seems great so far..

W (RAM owner) reviewed 9/2/26

Laura (Kia owner) reviewed 8/31/26

Most pleasant experience I’ve ever had with repairs/insurance!

Totally satisfied.

John (Chevrolet owner) reviewed 8/28/26

Judd (Nissan owner) reviewed 8/27/26

Dustin (Subaru owner) reviewed 8/27/26

Amaan (Toyota owner) reviewed 8/27/26

Overall, I had a wonderful experience with the staff team being able to help. My car repair was very good, just a few minor things I noticed were still not fully fixed, which is pretty common to fix but should hope that would be corrected once you pick up the vehicle.

Stephen (Chevrolet owner) reviewed 8/26/26

Caliber collision handled my vehicle with the upmost care. The Moore location was task saturated so they transported my vehicle to the Norman location so it could be repaired quicker. Jessi was especially helpful by updating me every step of the process!

Kevin (Subaru owner) reviewed 8/26/26

Excellent work! Got my car back to me before the estimated date. Mark was fantastic to work with and kept us updated through the whole process. Easiest claim/repair I’ve experienced. I highly recommend!

Josue (Chevrolet owner) reviewed 8/24/26

Great job!

Carolyn (Subaru owner) reviewed 8/20/26

The people that they have working there are all awesome. Mark, who worked on my SUV explained everything and when I called to talk to him, he took my call and said that the car might be done early and it was! I would highly recommend anybody that needs car repairs call them. They really are great.

Debra (Honda owner) reviewed 8/20/26

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Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

Caliber - Norman

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Norman

Get an AI powered repair cost prediction

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Reviews (1,293)

1,041 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 1.0/5.0

Repair Quality - 2.0/5.0

Customer Service - 2.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0