Caliber - Norman

4.9 (1,268reviews)

97%

(405) 531-0163

3201 W. Rock Creek Rd, Norman, OK 73072

97%

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3201 W. Rock Creek Rd
Norman, OK 73072

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About Caliber - Norman

See Photos

3201 W. Rock Creek Rd
Norman, OK 73072

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (1,268)

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1,024 Customers Rated

5 Stars

72.3% Complete

(917)
4 Stars

5.7% Complete

(72)
3 Stars

0.9% Complete

(12)
2 Stars

0.7% Complete

(9)
1 Star

0.2% Complete

(2)
< 1 Star

0.9% Complete

(12)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and restoring vehicles to like-new condition. Communication was a standout highlight, with many customers appreciating frequent text and phone updates throughout the repair process. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. A few customers pointed out areas for improvement directly from their experiences, including inconsistent communication updates, minor paint and detail issues, and delays in some cases. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.

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Service Quality
Communication

"Excellent customer service & they did a fantastic job with my truck. Top notch"

"Amazing work, and amazing customer service. Was treated like family from the moment I walked in the door, thank you all ..." Read more

"I had to go back four times and each time something was wrong or not fixed correctly. There was brand new pieces that were broken. There ..." Read more

"Wonderful customer service. Job was done EARLY. They kept me well informed as to the status of my vehicle. Pleasure to work with. I hope I never need them again, ..." Read more

"... ordered before they finally got the correct one. Getting any kind of update felt like pulling teeth and it seemed off for a basic Hyundai to have to ..." Read more

"I had multiple issues throughout my experience, mainly due to a clear lack of communication. Initially, I was told my car might be moved to the Penn location due to a staffing shortage, and I was assured I would receive a call before that happened. After not hearing anything for several days, I had to call myself to find out where my car was. I assumed it had been moved to the Penn location based on the limited information I was given. However, when I contacted that location, I was told my car had actually been sent to the Norman location. No one had informed me of this, and the Penn team had to track it down themselves because no one seemed to know where it was. The originally store didnt even bother to inform me how far away my car was being moved. Communication continued to be an issue throughout the process. After several attempts to get updates, I was told that two replacement hoods had been ordered incorrectly, and a third had to be ordered before they finally got the correct one. Getting any kind of update felt like pulling teeth and it seemed off for a basic Hyundai to have to order 3 hoods before getting one that fit. To make matters worse, I received a call from the original location where I dropped off my car, asking if I wanted to reschedule my appointment as if I had never shown up. This made it seem like there was little to no internal communication between locations and that no one was keeping track of my car which is concerning. After I raised my concerns, I finally began receiving more consistent and meaningful updates toward the end of the process. While the quality of the repair work itself looks great, the overall experience left me very hesitant to use this company again. Communication and customer service clearly need signifiant improvements. I cant imagine what the process and lack of communication updates would be like for more severe damage than I had. It also took 2 weeks for minor repairs." Read less

"Great customer service, very friendly and kept us up to date on the progress of the repairs."

"Completed faster than expected and effective communication the whole time."

"Excellent work on my car and excellent customer service AND the communication during the repair!"

Service Quality
Communication

Service Quality
Communication