Caliber - Ontario Or

Likely to Recommend - 5.0/5.0 -

I think they are really professional and they know what they do

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I think of the personal are very professional and honest

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job! Excellent repairs, cannot tell where it was damaged.

Customer Service - 5.0/5.0 -

Professional and Friendly

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a beautiful job on my car and even washed and vacuumed it. I was and am very pleased.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I am very happy with the job they did on my truck. My truck looked like it came off the showroom floor when I got it back. Thank you all so much!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The guy did an awesome job! I would recommend them to everyone! Thank you so much for everything you did for me. You made it very easy.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great customer service! Our pickup was done with care and consideration. Proud to let people know…. Job well done

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great service and super customer relationship. Kept in touch with us yhe whole process

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

I was pressured into signing paperwork before I could inspect my vehicle. I was told I had to sign before they could release my keys. Then I was told that I had a lifetime warranty on paint and repairs they did. But not the paint on the right side of the vehicle because it wasn't part of the claim which is fine. But I noticed a scratch on the right passenger door with some red paint on it. It wasn't there before. I would have noticed. Plus the guy had walked around the car with me and inspected it and marked all the marks on my vehicle not due to the accident with red marker before they did any repairs. That door wasn't marked at all. But now has a scratch plus red marks on it. Then after I signed paperwork to pick up my vehicle he mentioned that the right side paint wasn't covered with warranty. It just seems unprofessional. I went to get my car fixed. Then came out with something else to worry about. So I'm not satisfied at all with the work they did.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks great. No issues. Went the extra mile. Love text updates on progress.

Customer Service - 5.0/5.0 -

Over the top, above and beyond customer service.

Likely to Recommend - 5.0/5.0 -

Hopefully we don’t have any more collisions, but would highly recommend Charles Atkins and Calibur Collision to friends and family!

Repair Quality - 5.0/5.0 -

We were very pleased with Calibur Collision doing repairs on our Highlander! The communication and professionalism were excellent! Our car was in the shop over a month due to the repairs, Charles Askins kept us informed on where we were in the whole process! I would highly recommend their services!

Customer Service - 5.0/5.0 -

Great customer service!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Best experience ever with a body shop

Repair Quality - 5.0/5.0 -

We picked. Our Nissan Rogue up and everything we went over with the tech was addressed and looked beautiful 😻

Customer Service - 5.0/5.0 -

Very friendly and helpful kept in touch with progress

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

I had a question that the receptionist could not answer and the adjuster was out that day, heard back the next day

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Definitely recommended them to other people while the work was being completed, and would definitely use them again.

Repair Quality - 5.0/5.0 -

Great group to work with through the whole process. Kept us informed and walked us through the steps, explaining to make sure we understood everything along the way. Quality of work was excellent and actually was done a few days ahead of schedule.

Customer Service - 5.0/5.0 -

Couldn't have asked for better. Any question we had was answered fully and respectfully, everything was explained in detail but also in a way that didn't make us feel dumb, which we have experienced elsewhere.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

The repair looked good overall but a used part did have flaws on it that do not match the rest of my vehicle so I would have liked input on that. It is being looked into.

Customer Service - 4.5/5.0 -

Communication was good throughout. I do feel that a car should be washed and in presentable appearance when returned to the owner.

Likely to Recommend - 1.5/5.0 -

May the truth be told. I wanted to move the truck to another shop cus I lost faith the first week they had it. I sensed I was being lied too at the beginning when the supposedly started the estimate which I believe didn't really get started until a week after they got it. I knew this because I did a drive by and by phone calls in the first week.

Repair Quality - 4.0/5.0 -

The repair itself looks good.. I'm curious about the repair of the passenger door.

Customer Service - 1.5/5.0 -

Employees in the back were rude and I felt threatened when they made me leave under harsh words. All I was trying to do was take pictures for my records. This was done on the day it was to be completed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very good job

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Muy mal servicio y trabajo

Customer Service - 1.5/5.0 -

Asen muy mal trabajo