Caliber - Pewaukee

4.8 (2,010reviews)
95%
1235 E Wisconsin Ave,  Pewaukee,  WI  53072
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,010)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professionalism, and attention to detail. Many highlighted the exceptional repair work, with vehicles returned in like-new or better-than-expected condition, often including complimentary interior and exterior cleaning that pleasantly surprised customers. Communication was a standout strength, with frequent text and phone updates keeping customers informed at every stage of the repair process. Timeliness was also well-regarded, as numerous customers noted their vehicles were completed ahead of schedule. A few customers, per their own comments, mentioned occasional delays, paint quality concerns, or communication gaps they felt could be improved, but the overwhelming majority expressed high satisfaction and indicated they would recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"The repair was performed very well. The staff was very professional, extremely helpful and knowledgable. ..." Read more
"... they said they would. When we picked up the vehicle, it looked impeccable, as if nothing had ever happened. We truly appreciated their professionalism, attention ..." Read more
"Best experience I have ever had. Went above and beyond my expectations. Ill definitely recommend them to ..." Read more
"... my repair. I was very impressed with the repairs. They all also cleaned my entire interior and exterior of the car. Which I wasnt expecting. I will definitely ..." Read more
"... excellent staff, understanding, helpful, and informative. Work was done ahead of the stated date. I was kept informed and I find the end results to be wonderful. ..." Read more
"It was a day early, and I was happy to get my car back earlier than promised."
"... The car looks great and drives great. As a bonus, the car was finished more quickly than expected and arrived with a superb cleaning!!!! I have nothing ..." Read more
"Would have given a 10, but took a month for repairs to be completed."
"... promised on the timeline and then over delivered. Got our vehicle back a week sooner than expected." Read more
"Phenomenal text update communications"
"The continuous text updates were very much appreciated. I felt connected to my property and the conversations ..." Read more
"I was very impressed with the fantastic communication I received! I felt assured that my car was receiving as much care as I was receiving. ..." Read more
"... insurance company to help make my hardship lessened. They provided great communication skills by keeping me updated on the cars repairs and estimated finished ..." Read more
"Very clear communication from the begining whether it was initial inspection or repair updates. The staff ..." Read more

My Experience

I was informed about the repair progress on a regular basis. Caliber handled all the insurance communication and paperwork. The work was completed 4 days early. I was completely satisfied!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They communicated with me on a daily basis in regards to the progress and estimated date when the repair is completed

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very good repair and people

Repair Quality

Great experience! Everyone we interacted was super kind and made me feel at ease. I was worried my car wouldn’t be the same and if I didn’t know there was an accident, I couldn’t say. Don communicated in every step and keep me updated. He was great to work with. Thank you!

Customer Service

Amazing experience! Don explained me the whole process and kept me updated! He was great! Thank you!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication Friendly Quality workmanship

My Experience

Great

Likely to Recommend

Repair Quality

Great

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I really appreciated that they kept sending me messages each step of the way. The staff were very friendly and even got the repair done one day early! Will refer this company. Ruth

Likely to Recommend

Repair Quality

The repair was done well and even done a day early which helped me. Their customer service is also excellent. I was treated with dignity and respect.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Caliber was very professional and efficient

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Don was great. I also appreciate the transparent the scratch on the bumper and the slight deviation in colors. Also, the front office woman was very pleasant and kind. I appreciated the water/soda as well. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional and fast

Likely to Recommend

Repair Quality

Great service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Side of car damaged looks brand new. Appreciate all the time an effort to getting my car back to normal, especially in the heat of the past few days.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I absolutely will be recommending caliber collision

Repair Quality

Caliber Collision did an outstanding job repairing my daughter’s vehicle after she hit a deer. From start to finish, their communication was excellent—they kept us informed throughout the entire process and delivered exactly when they said they would. When we picked up the vehicle, it looked impeccable, as if nothing had ever happened. We truly appreciated their professionalism, attention to detail, and commitment to quality. I highly recommend Caliber Collision to anyone who needs auto body repairs!

Customer Service

Exceptional and timely communication. I was informed throughout the entire process, which was very nice.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Every single person I interacted with was amazing. I’d select 11 out of 10 if I could.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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