Caliber - Pewaukee

4.8 (2,035reviews)
95%
1235 E Wisconsin Ave,  Pewaukee,  WI  53072

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,035)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its professionalism, high-quality repairs, and exceptional communication throughout the repair process. Many highlighted receiving regular text and phone updates at every stage, which provided peace of mind. Repair quality was frequently described as outstanding, with vehicles returned in like-new condition. A recurring positive surprise was the complimentary interior and exterior cleaning upon vehicle return. Numerous customers noted their vehicles were completed ahead of schedule. A small number of customers noted areas for improvement, including delays in completion timelines, requests for more personalized rather than automated communications, and isolated concerns about repair quality or incomplete work, all as shared directly in their feedback.
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"... the interior eliminating hard to remove dog hairs. I have never had better service from any provider. Their motto should be Service beyond Expectations." Read more
"... they said they would. When we picked up the vehicle, it looked impeccable, as if nothing had ever happened. We truly appreciated their professionalism, attention ..." Read more
"The repair was performed very well. The staff was very professional, extremely helpful and knowledgable. ..." Read more
"Best experience I have ever had. Went above and beyond my expectations. Ill definitely recommend them to ..." Read more
"... with updates and keeping me informed on my repair. I was very impressed with the repairs. They all also cleaned my entire interior and exterior ..." Read more
"Phenomenal text update communications"
"... when we picked it up. What really stood out was the clear and consistent communication throughout the process. We were regularly updated on progress, the work ..." Read more
"... insurance company to help make my hardship lessened. They provided great communication skills by keeping me updated on the cars repairs and estimated finished ..." Read more
"Very clear communication from the begining whether it was initial inspection or repair updates. The staff ..." Read more
"I loved the constant communication about my cars process. The front office was extremely friendly and most ..." Read more

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Customer Service

Returned Clean

My Experience

Scott was awesome! Very happy with my car!

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Repair Quality

This is the 2nd time that I’ve had to use Caliber and the 2nd time that I’ve left a very satisfied customer! We recently brought in my wife’s palisade for a door ding. The communication and scheduling were great. Everyone that I dealt with was knowledgeable and easy to talk to. The repair was completed in a very timely fashion. The vehicle is black which makes any error in the repair extremely visible. I cannot see any residual dent. The body lines are perfect. The paint is indistinguishable from the OEM. The tolerances on panels and equipment are all acceptable. Great experience overall. I would recommend them to family and friends.

Customer Service

Everyone I talked to was friendly and knowledgeable.

Returned Clean

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always

Repair Quality

The auto was returned looking like it first came off the showroom floor. Te he 10 year old car was returned to me like brand new. They even cleaned the inside of the card when they returned the car to me.

Customer Service

This were the best to work with....very nice work on the auto and customer care was 100% the best.

My Experience

It needs to be repainted bumper needs to be realign headlight is not rite

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Returned Clean

My Experience

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Repair Quality

So far everything is working and looking good. Especially liked the fact the car was very clean inside and out.

Customer Service

Returned Clean

My Experience

Great communication regarding the progress of repairs and the car was done ahead of schedule!

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Returned Clean

My Experience

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I like how I was informed of the process several times as they worked on my car. The car looks great! They did a wonderful job!

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Customer Service

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The Pewaukee office was great. I will say that early on I got a call from a call service (this was a service not affiliated with the local office). I was just trying to verify that in fact it was Caliber Collision and not some spam-scam group. I was trying to make the caller verify they were legit and the call center got short with me and said something like "fine I'll cancel your appointment then." Otherwise the Pewaukee local office did an amazing job of helping me, they were very nice and they kept me incredibly informed and the work was very well done.

Repair Quality

The response rate of the Pewaukee office was awesome. The job was so well done and Ally and Don were awesome.

Customer Service

My Experience

Everyone was so nice at the pewaukee location! I worked with Don specifically, he kept me updated during the entire process and made things so smooth for me. He even had my car done earlier than anticipated.

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Returned Clean

My Experience

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Customer Service

They were great & kept me up to date. Only hiccup was a misunderstanding due to the wording of a text but the service I received was great

Returned Clean

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Returned Clean

My Experience

Great experience!

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Returned Clean

My Experience

Extremely professional communicative throughout the whole process very good customer service

My Experience

Totally happy only driven probably 30 miles, car performs beautifully. Great paint job totally happy with step-by-step info on all the updates.

Likely to Recommend

I had service by you for some other cars I owned

Repair Quality

We had an excellent experience with Caliber Collision from start to finish while our car was being repaired and restored\. The workmanship was outstanding, and the vehicle looked fantastic when we picked it up\. What really stood out was the clear and consistent communication throughout the process\. We were regularly updated on progress, the work being done, and the expected completion timeline, which gave us real peace of mind\. Overall, the quality of repairs, attention to detail, and strong communication made a stressful situation much easier to manage\. We would highly recommend Caliber Collision to anyone in need of auto repair\.

Customer Service

So very friendly, handled all my questions. Scott was very helpful.

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Customer Service