Caliber - Waukesha - North

4.8 (2,799reviews)
96%
W229 N2591 Duplainville Rd,  Waukesha,  WI  53186

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,799)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. Communication was a standout strength, as staff provided frequent text and phone updates throughout the repair process, reducing customer stress. Timeliness was also highlighted positively, with numerous customers reporting their vehicles were completed ahead of schedule. Complimentary interior and exterior cleaning was a recurring pleasant surprise. A few customers noted areas for improvement directly from their experiences, including occasional delays, incomplete repairs, and isolated concerns about post-repair vehicle issues and cost transparency.
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"... completely trust Caliber Collision with my vehicle. The quality of the repair exceeded my expectations—I honestly cant tell my car was ever damaged. It ..." Read more
"Exceptional work, great communication, they made my van look better than before the accident and they got it done significantly faster than projected"
"Great communication, quality repairs and vehicle condition when returned to me."
"The repair quality was phenomenal, they got the job done in 1 week the turnaround was quick and I cant thank them enough ..." Read more
"... rate more than 10, I absolutely would. I am just blown away by the meticulous detailing, care, and hard work that was shown through my repair. I fell in love ..." Read more
"Outstanding work, great service, and they finished our car a few days before we were expecting it."
"Caliber did an excellent job with my car. They finished my vehicle MUCH sooner than the estimate they gave and cleaned out the interior, even though it was ..." Read more
"This was an incredibly speedy repair! The communication was thorough and responsive."
"... damage a the bumper where it was the accident, and take a less days to be ready as was expected, highly recommended" Read more
"Took too long and their repairs are very expensive. Had a much lower price elsewhere but they werent ..." Read more
"... task because I have a golden retriever lol. They messaged me almost daily with updates and I never had to reach out to know what was being done. A+ work. Im very happy ..." Read more
"very proactive communication. the insurance company didnt' try to nickel and dime me. repairs appear to be stellar. ..." Read more
"The communication was fantastic and they did a great job on the repairs. Everyone I talked to was super kind."
"... fairly timely manner I was overall very satisfied they communicated with me effectivley throughout the entire process!" Read more
"The receptionist was GREAT! I also appreciated the daily updates and getting a tough job done right by a highly skilled team.THANK ALL OF YOU!!"

My Experience

Caliber collision did a beautiful job bringing my vehicle back to its original state. I really appreciated being informed on what was happening during the entire process of my vehicle being repaired. Josh, is the person I was in contact with. He was super detailed and kept me informed every step of the way.

My Experience

Likely to Recommend

Repair Quality

Caliber handled my truck repair with great communication and updates as the vehicle was repaired. The quality of work and parts seem too notch. I am very satisfied with my experience with Cailber.

Customer Service

Exceptional

My Experience

I can't say enough good things about Caliber Collision, they are professionals, they really take great care of their customers. I've been taking my vehicles there for many years and I have never had a bad experience. The people are really friendly and treat you with respect. They go above and beyond to get you back on the road with no worries. Thank you to everyone at Caliber Collision. You are highly recommended.

Likely to Recommend

Repair Quality

Caliber Collision by is the best when it comes to car repairs. Been taking my vehicles there when repairs are needed and have nothing but praise for all the folks involved, from receptionist to all the management and collision experts . Never had a bad experience. They went above beyond with my Ford Explorer. Thank you to all that took such good care of my vehicle and got me on the road again. Thank you again and you guys are the best. Highly recommended.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

No issues. Staff was great to work with

Customer Service

Staff did a great job

Returned Clean

My Experience

Great service and good communication throughout the whole process!

Likely to Recommend

Repair Quality

Good customer service and good communication throughout the process

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

I gave a rating of 9, the work was excellent. However it is my belief that we all can find room to improve.

Customer Service

Returned Clean

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Repair Quality

Daron was amazing and ensured we were taken care of! The whole process was zero stress (compared to our other experiences elsewhere) and Daron made sure things went smoothly. Whoever did the work on our truck did an outstanding job and should get a raise! He took care of our baby but thanks to everyone that helped out!

Customer Service

Everyone is friendly!

My Experience

Did a very nice job.

My Experience

Great experience from start to finish! Our car looks great, and the people who did the work deserve a lot of praise for their unbelievable skill!

Likely to Recommend

Repair Quality

Repairs turned out perfect and several $$$$$ less than the original quote and 4,000 less than another estimate I received

Customer Service

Excellent, frequent updates.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

I needed some work done and Caliber Collision helped ma tremendously. As I have aged it is taking longer to get things done and more help understanding how to take care of issues. They assisted me with every step of the process. From the moment I arrived, thru phone updates, speedy service, arranging the rental, having the car back quickly, and being happy with the result and price. Thanks for a pleasant experience.

My Experience

My Experience

Very professional and competent. Jordan was very helpful

Likely to Recommend

We will be taking another family vehicle there because of our experience.

Repair Quality

Excellent!

Customer Service

Outstanding in every way, unmatched!

Returned Clean

Likely to Recommend

I would recommend caliber collision to any of my friends or loved ones for sure.

Repair Quality

My experience at caliber collision was amazing! Jordan was super communicative and Patty at the front desk was very helpful!

Customer Service

Amazing customer service! Jordan and Patty were extremely communicative and kept me up to date with what was going on and were very very kind and helpful!

Returned Clean