Caliber - Waukesha

4.7 (2,433reviews)

96%

(262) 574-6963

S31w24601 Sunset Drive, Waukesha, WI 53189

96%

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S31w24601 Sunset Drive
Waukesha, WI 53189

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About Caliber - Waukesha

See Photos

S31w24601 Sunset Drive
Waukesha, WI 53189

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (2,433)

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1,975 Customers Rated

5 Stars

69.3% Complete

(1686)
4 Stars

6.5% Complete

(157)
3 Stars

2.3% Complete

(56)
2 Stars

1.4% Complete

(33)
1 Star

0.6% Complete

(15)
< 1 Star

1.2% Complete

(28)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. Repair quality received high marks, with numerous customers noting their vehicles looked brand new or better than expected upon completion. Timeliness was frequently commended, as many repairs were completed ahead of schedule. Customers also appreciated the complimentary interior and exterior cleaning as a pleasant surprise. A small number of customers noted areas for improvement, including inconsistent communication during staff absences, occasional delays, and isolated cleanliness concerns upon vehicle return, as mentioned directly in their feedback.

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Service Quality
Timeliness
Communication

"... everything that was done, which I really appreciated, and the repair looks great. I was also pleasantly surprised to find the entire interior of my car beautifully ..." Read more

"... my goodness they went way beyond my expectations. Everything was done in a timely matter and was done perfectly. My car was returned to me completely clean inside ..." Read more

"Quality is excellent. Can't tell that there was an accident."

"Cant even tell there was damage. They even touched up other small nicks not related to the main damage."

"Quality of work was outstanding. Upon pick up I was truly surprised that inside of car had been cleaned. I ..." Read more

"Great communication throughout the process. Car done ahead of schedule."

"... communication, kept me updated through the whole process, and finished way earlier than planned!" Read more

"We had a very good experience. The repair was completed in less time than expected,and the car looks great. everything went very well. Would definitely ..." Read more

"It was ready in 1 day. I was very pleased!"

"I was told the vehicle will be ready May 20 and it was not ready until May 21."

"I really appreciated clear and frequent updates about the repairs of my car. The communication was excellent."

"I was extremely happy how they kept in touch with me during the whole process, when I would get the next update and what they were waiting on ..." Read more

"I didn't receive any updates for 2 weeks and I had to call for the majority of the updates. But appreciate taking ..." Read more

"They did not consistently update me on pick up dates times unless I reached out . I was renting a car during the repair ..." Read more

"... hard to know when the project will be completed but they did a fine job making sure I knew what was going on at all times" Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication