Caliber - Waukesha
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Very happy to get my car back in good working order. Thanx for your diligent efforts.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The customer service reps I spoke with were flexible with scheduling some minor repairs and helped me to understand my insurance coverage better. They also detailed my vehicle, it looked gr inside and out when I picked it up!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs were done as expected and look great. Car is driving fine a week later. On top of it, they cleaned the car interior and left it looking great. It smelled like fresh baked bread when I picked it up!
Customer Service - 5.0/5.0 -
All customer service representatives were personable, honest, and friendly
Returned Clean
My Experience - 5.0/5.0 -
Thank you to Don and his team! My car looks amazing!
Likely to Recommend - 3.0/5.0 -
Funny thing a friend just asked me. Their insurance companies recommending the same location I took it to. She asked me would I recommend it. I just responded "that is where I took it".
Repair Quality - 2.5/5.0 -
The technician Don did tell me it would be difficult for them to work with all states since the location we chose was not unapproved Allstate garage however my agent told me it would be no problem. It was nothing but problems. I don't know if it was on the part of caliber collision or the part of Allstate or both but I was without a car for 5 weeks. I do know that the wrong part was ordered three times and I think there was a good chance that it was going to end up on my car had it not been for Brian in the paint department. He stood up and said that he refused to paint that bumper for my car. I can't really give you a rating, because I don't know. The only thing I know is that I wasn't really satisfied
Customer Service - 2.0/5.0 -
Sporadic communication. Sometimes really good, sometimes crickets. Sometimes it was friendly, sometimes it sounded really short.
Returned Clean
My Experience - 0.0/5.0 -
I was disappointed because my car was lefted making a loud noise and shakes. It wasnt doing it before dont know why it wasnt test driven before to fix issue before I arrived. Completely unfair.
My Experience - 5.0/5.0 -
Everything was awesome! You guys were so great at every single thing you did. Now the real test omit is if the parts hold up I guess. But great work over all.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Nothing you can do now. I am unqualified to rate the quality of the repair when I finally received the vehicle, but the service experience was atrocious. And I have requested Geico to arrange for caliber to repair my vehicle instead of others twice, after a quality repair experience. So this was the 3rd time caliber was repaired my vehicle
Likely to Recommend - 0.5/5.0 -
Not very unlikely. Impossible
Repair Quality - 3.0/5.0 -
Don’t know enough to judge the quality but it appears questionable
Customer Service - 0.5/5.0 -
Horrible from start to finish. Take me too long o enumerate the numerous difficulties and caliber doesn’t care anyway.
My Experience - 5.0/5.0 -
The work done to my vehicle was excellent and looks brand new. and easy to work with
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good evening, I was very impressed with the ease in which my truck was fixed. A lot of things were positive concerning my experience. I didn’t have to worry about taking the rental car back. People communicated with me in a timely fashion. All good from my end! Gary Kalkopf
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Cassie did a great job as a customer service person, being very knowledgeable about the work involved, with great interpersonal and communication skills, with professionalism throughout, and with a cheerful attitude. She takes pride in being sure Caliber does excellent work. JOG