Caliber - West Allis - Lincoln Ave

4.9 (2,639reviews)
98%
11330 W Lincoln Ave,  West Allis,  WI  53227
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,639)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as making vehicles look brand new. The quality of bodywork, paint matching, and attention to detail received high marks. Communication was a standout strength, with customers appreciating frequent text and phone updates throughout the repair process. Many customers highlighted that their vehicles were completed ahead of schedule, reflecting excellent timeliness. Customers also expressed delight at receiving complimentary interior cleaning and detailing. A few customers noted areas for improvement, including occasional delays due to parts availability, isolated cleanliness concerns upon vehicle return, and instances where communication updates were inaccurate or incomplete. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... the way and provided great customer service! The repairs look like nothing even happened to my vehicle and when I got it back they did an outstanding job ..." Read more
"Caliber Collision restored my car to the beauty that I know it as. Their work was thorough and detailed."
"Communication was great. Repairs were timely. Repairs looked great. Team was very knowledgeable and friendly."
"... husband and I have worked with caliber and we have been very impressed with the quality and efficiency of service as well as the frequent communications." Read more
"Car looked brand new after repairs, customer service was very good and professional. 1010 experience would ..." Read more
"My car was ready 2 weeks before the original promise date."
"Got the job done quicker than expected. My car looks great! The service was very friendly."
"Promisied in 8 days but got it back in 4 days"
"... that the repair could take up to about a month and the Car was ready earlier by nearly three weeks ." Read more
"it just so long 5 weeks -there was a few issues with parts not coming in and broken so not exactly your fault"
"Caliber's feature where someone was able to manually type in updates that were then texted to me was fantastic. It was very satisfying to have accurate ..." Read more
"Excellent communication about the status of my vehicle throughout the process, everyone I worked with was ..." Read more
"They texted me updates frequently and answered my questions I had through text. It was so reassuring."
"... something that I can look past. Other than that, communication was great! I received dailyweekly updates to make sure I was in the loop and my car got finished ..." Read more
"I received texts and phone calls informing me where the process the car was."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service and expert communications

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My advisor, Kyle, was very professional, helpful, and kept me updated throughout the entire repair process. He always made sure I knew the status of my car and answered any questions I had. When I received my car back, it looked brand new—you would never know it had even been in an accident! Thank you to Kyle and the entire team for doing such an amazing job repairing my car. I truly appreciate the great customer service and the care you put into getting my car back to me looking like new. I highly recommend this team!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I’m satisfied with the quality of the repair. The person in charge of mine car have been very helpful in communicating what was going on with my car and keep me updated on the status.

Customer Service

Very helpful and good communication skills.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Just an excellent staff at the West Allis, W Lincoln Av site. From the moment you walk in, until the time you drive away, the staff are well attentive to you and your vehicle. Thank you for the attention to detail in the repairs.

Likely to Recommend

Repair Quality

Nothing but complete customer service from all the staff. From the moment you walk into the office to the final inspection, I was kept informed of the repair of my vehicle. Thanks you Rhea, Andrew and the staff at the Lincoln Av shop.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The associate, Kyle was very personable. He kept me up to date and provided options for me. Front desk staff was very friendly and informative. The car looks brand new!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

You guys did a great job on fixing the body work on my truck. It looks clean and crisp. The lines are perfect. I would recommend Caliber Collision to friends and family.

My Experience

Team was great- super helpful, friendly, and car was done much earlier than expected!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly and helpful staff. Easy process.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Made everything easy. Very good work

Customer Service

Everyone was quick to answer questions and kept me informed

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent experience. 10/10. I have nothing but great things to say about the team at this location. You guys really made me feel taken care of especially after going through so many issues at another location. I really appreciate it! I haven’t driven my car more than 2 miles home since the repairs, but I am hopeful and confident that everything is satisfactory. Thanks for going above and beyond for me!

My Experience

Kyle was great during drop off and pick up as well as communication throughout. Happy to have a fixed and even cleaned car back!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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