Caliber - West Allis - Lincoln Ave

4.9 (2,648reviews)
98%
11330 W Lincoln Ave,  West Allis,  WI  53227

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,648)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as making vehicles look brand new. The quality of bodywork, paint matching, and attention to detail received high marks. Communication was a standout strength, with customers appreciating frequent text and phone updates throughout the repair process. Many customers highlighted that their vehicles were completed ahead of schedule, reflecting excellent timeliness. Customers also expressed delight at receiving complimentary interior cleaning and detailing. A few customers noted areas for improvement, including occasional delays due to parts availability, isolated cleanliness concerns upon vehicle return, and instances where communication updates were inaccurate or incomplete. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to family and friends.
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"... the way and provided great customer service! The repairs look like nothing even happened to my vehicle and when I got it back they did an outstanding job ..." Read more
"Caliber Collision restored my car to the beauty that I know it as. Their work was thorough and detailed."
"Communication was great. Repairs were timely. Repairs looked great. Team was very knowledgeable and friendly."
"... husband and I have worked with caliber and we have been very impressed with the quality and efficiency of service as well as the frequent communications." Read more
"Car looked brand new after repairs, customer service was very good and professional. 1010 experience would ..." Read more
"My car was ready 2 weeks before the original promise date."
"Got the job done quicker than expected. My car looks great! The service was very friendly."
"Promisied in 8 days but got it back in 4 days"
"... that the repair could take up to about a month and the Car was ready earlier by nearly three weeks ." Read more
"it just so long 5 weeks -there was a few issues with parts not coming in and broken so not exactly your fault"
"Caliber's feature where someone was able to manually type in updates that were then texted to me was fantastic. It was very satisfying to have accurate ..." Read more
"Excellent communication about the status of my vehicle throughout the process, everyone I worked with was ..." Read more
"They texted me updates frequently and answered my questions I had through text. It was so reassuring."
"... something that I can look past. Other than that, communication was great! I received dailyweekly updates to make sure I was in the loop and my car got finished ..." Read more
"I received texts and phone calls informing me where the process the car was."

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Customer Service

Returned Clean

My Experience

You guys did a amazing job and did it in timely matter !! I was updated on everything with my vehicle though the process it made it easy and less stressful! Great job 👏

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Great job 👏

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Returned Clean

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My Experience

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Repair Quality

Great communication. Dominic did a great job keeping me posted. Very happy.

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Returned Clean

My Experience

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Returned Clean

My Experience

Kyle was great to work with. He kept me updated throughout the progress and my car looks excellent. The front desk person Rae Lynn was very friendly and welcoming. I was able to leave my Enterprise rental car there too and she called them to let them know. I would recommend Caliber highly. After the unfortunate experience of being involved in an accident, they made the repairs a smooth experience.

Likely to Recommend

Definitely recommend.

Repair Quality

Kyle was excellent to work with. He kept me updated throughout the repair process. Rae Lynn at the front desk was very friendly and welcoming. My car looks great and was done before my camping trip that I had mentioned to Kyle at the beginning. Working with Caliber made the unpleasant experience of being involved in a collision a lot more pleasant!)

Customer Service

Outstanding service. My previous comment describes my experience. I would highly recommend Kyle.

Returned Clean

My Experience

It was fabulous. They ordered my parts ahead of time, called me when they came in, I dropped off my car and it was done in 1 day! Saved my rental car expenses!!! Would definitely recommend them!

My Experience

Excellent service and expert communications

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My advisor, Kyle, was very professional, helpful, and kept me updated throughout the entire repair process. He always made sure I knew the status of my car and answered any questions I had. When I received my car back, it looked brand new—you would never know it had even been in an accident! Thank you to Kyle and the entire team for doing such an amazing job repairing my car. I truly appreciate the great customer service and the care you put into getting my car back to me looking like new. I highly recommend this team!

Customer Service

Returned Clean

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Repair Quality

I’m satisfied with the quality of the repair. The person in charge of mine car have been very helpful in communicating what was going on with my car and keep me updated on the status.

Customer Service

Very helpful and good communication skills.

My Experience

My Experience

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My Experience

Just an excellent staff at the West Allis, W Lincoln Av site. From the moment you walk in, until the time you drive away, the staff are well attentive to you and your vehicle. Thank you for the attention to detail in the repairs.

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Repair Quality

Nothing but complete customer service from all the staff. From the moment you walk into the office to the final inspection, I was kept informed of the repair of my vehicle. Thanks you Rhea, Andrew and the staff at the Lincoln Av shop.

Customer Service

Returned Clean

My Experience

The associate, Kyle was very personable. He kept me up to date and provided options for me. Front desk staff was very friendly and informative. The car looks brand new!

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