Caliber - New Berlin
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great communication Promptly done Great all around experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The repair was finally done properly. Training is needed in how to treat and listen to clients.
My Experience - 5.0/5.0 -
I appreciated being kept in the loop with the status. As well as the friendliness & professionalism. The body work looks great too!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional & intentional customer service. “Fantabulous” body shop work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This place is incredible! I had extensive hail damage to my brand new car and they were so easy to work with, sent me text updates, and my car came back flawless.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber was awesome. I’ve been a few times and every time I leave satisfied and happy with the work and care I received.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and communication
Customer Service - 5.0/5.0 -
Caleb was in constant communication with be
Returned Clean
My Experience - 5.0/5.0 -
The front desk staff were friendly, kind, and courteous. Alissa, the service advisor that assisted me throughout the entire process was outstanding. She is extremely informative and professionally addressed all of my questions and concerns. As she advised me through the process of repairing my vehicle, the stress of actually having my car accident was greatly relieved. I am grateful that Alissa was available to successfully provide me with the expertise required to get my vehicle back in action. She handled things in a timely manner, clearly explained the timeframe from beginning to the end, and kept me informed throughout the process. I felt very comfortable working with Alissa and would highly recommend her to anyone in need of vehicle repair.
Likely to Recommend - 5.0/5.0 -
Without a doubt I would recommend Caliber and highly recommend requesting to be assigned to Alissa.
Repair Quality - 5.0/5.0 -
I was presented with a kind, friendly greeting at the front desk. Then I had the opportunity to be assigned to Alissa. She was extremely helpful with easing me as I was very upset with the circumstances surrounding my vehicle accident.
Customer Service - 5.0/5.0 -
Alissa was outstanding. She explained the process of getting my vehicle back in shape, kept me informed throughout the process, and professionally handled all of my concerns. She was transparent with everything and highly competent throughout my interactions with her.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
It took a very long time to get fixed
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
My truck looks amazing. My issue is the active grill air shutter is still not working and is showing up on the OBD II scanner. Black smoke pours from the exhaust when accelerating. 7 sensors are showing up red. And I was able to drive the truck there with powering steering that worked somewhat ok after hitting the deer. When I picked up the truck, I had no power steering at all. It took every bit of energy I had to make it home. Now I am waiting for a call from the insurance company to find out what to do. My truck is just a yard ornament right now.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The young lady Alissa who handled everything did a great job.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was wonderful. From the first consultation. To pick up. Being able to leave the rental car there was wonderful. You guys took care of everything. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I was very disappointed in the amount of time it took to get my car repaired. Lack of honest communication , it was not good. I would love to talk to management about my experience. Very frustrating.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks for keeping us informed during the process Everyone was so kind