Caliber - New Berlin
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Everyone was wonderful. From the first consultation. To pick up. Being able to leave the rental car there was wonderful. You guys took care of everything. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The front desk staff were friendly, kind, and courteous. Alissa, the service advisor that assisted me throughout the entire process was outstanding. She is extremely informative and professionally addressed all of my questions and concerns. As she advised me through the process of repairing my vehicle, the stress of actually having my car accident was greatly relieved. I am grateful that Alissa was available to successfully provide me with the expertise required to get my vehicle back in action. She handled things in a timely manner, clearly explained the timeframe from beginning to the end, and kept me informed throughout the process. I felt very comfortable working with Alissa and would highly recommend her to anyone in need of vehicle repair.
My Experience - 0.0/5.0 -
I was very disappointed in the amount of time it took to get my car repaired. Lack of honest communication , it was not good. I would love to talk to management about my experience. Very frustrating.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks for keeping us informed during the process Everyone was so kind
Likely to Recommend - 5.0/5.0 -
This location was great and treated my family well.
Repair Quality - 5.0/5.0 -
Team was great here and took good care of my family and vehicle! Highly recommend.
Customer Service - 5.0/5.0 -
Very professional and nice team.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very friendly & appreciated the ongoing communication about my car and where it was in the process.
Likely to Recommend - 5.0/5.0 -
Definitely will recommend. It was recommended to me so that's why I used Caliber Collision!
Repair Quality - 5.0/5.0 -
Great communication during the whole process. Every question answered. Staff was very friendly!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Caleb always communicated the progress of my car’s repairs. He was very pleasant to work with. Thank you!
Returned Clean
My Experience - 5.0/5.0 -
The work was done correctly. Originally I was told 2 or 3 days, it took 3 weeks.
Likely to Recommend - 5.0/5.0 -
The two employees that I had interactions with made this experience much easier than expected. Will definately recommend to anyone who needs car repairs from an accident.
Repair Quality - 5.0/5.0 -
Things look good.
Customer Service - 5.0/5.0 -
This was beyond my expectation. From the minute I walked in Kim demonstrated her knowledge and willingnes to assist in every way possible. Her experience shined through when she helped figure out an issue between me and the insurance company, regarding the rental car. She was there with the confirmation numbers along with other needed information. Great from beginning to end.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. Superb communication!
Customer Service - 5.0/5.0 -
Well above average. Great keeping us informed daily.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
The repairs turned out well. Unfortunately it took an additional week longer than initially quoted, which led to doubling the costs incurred for a rental vehicles. I was told the reason for the delay was a holiday (which lasted one day). There was a lack of communication when my vehicle would be ready. On each of the 3 occasions it was delayed, I wouldn't know until just an hour before or after it should have been ready for pick up. I also ended up with someone else's power seat motor in my trunk.
Customer Service - 1.0/5.0 -
Same as above
My Experience - 5.0/5.0 -
Caliber did a great job on my repair. The dealt with many issues from the manufacturer, but communicated well and were very responsive. I have and will continue to recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kaleb and the team were excellent. Communicated well through parts delays. Repair looks great.
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My experience at Caliber Collision New Berlin was extremely disappointing. During the initial inspection, Caleb repeatedly insisted that accident damage to my passenger-side tire was from a pothole and refused to include other visible damage, warning that documenting everything could total my car. I had to repeatedly insist that both items be included. Both the tire and trim were ultimately covered by the insurance claim, and the car was not totaled. I paid to replace the second front tire so the pair would match. Only after I paid did Caleb point out that the removed tire also had a bubble and cracking that he said made it unsafe, information that should have been disclosed before I made my decision. When I got home, my car immediately began making a loud, rapid clicking noise that had never occurred before. The previous owner and I both confirmed it had never done this. When I returned, Caleb repeatedly told me, “All Chevys do that,” and refused to address it despite my repeatedly explaining that the noise began only after Caliber repaired the vehicle. After many requests, he finally agreed to open a second claim and schedule the car to be looked at. Overall, I felt I had to repeatedly advocate for obvious accident damage to be included, safety concerns were not communicated appropriately, and a new mechanical issue that appeared immediately after the repair was initially dismissed rather than investigated.