Caliber - Radcliff
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were very nice
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Trash was left in my car that was not from my own doing. There were multiple scuff marks on my dash board and my radio/ menu is no longer working on my car, which wad just fine when I dropped it off. If there are continued issues over the weekend I will be bringing it back in to see why this is an issue. I'm wondering if there was some rough handling when the windshield was switched out.
Likely to Recommend - 5.0/5.0 -
All my family locally will here about what a great job Caliber did.
Repair Quality - 5.0/5.0 -
It’s beautiful work and they detailed the interior, as well. Top notch service.
Customer Service - 5.0/5.0 -
They were polite and responsive every time I called. I felt cared for and respected.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repair was fast and service was professional! Thanks again for such an awesome job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber Collision repaired my car in record time and included a lifetime warranty on all repairs! More than that, they had excellent customer service, Taylor, at the front desk was a joy to work with. The greatest surprise, they went above and beyond, vacuuming all of the crumbs out of my car and even washing it for me. I left their lot with a SMILE! They’ll be the first people I call when I need work done on my vehicles.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Things were mishandled from beginning to end starting with my initial phone call asking if there was availability to repair the car. I asked for an estimate. The lady on the phone said “do you want an estimate or for us to just start working on it because when insurance sends you here we normally just start working on it.” I said I want an estimate to start. No one ever contacted me with an estimate or any questions once the vehicle was towed there. The next communication we received was about it being nearly ready. The day I went to pick up the car after it was “ready”, it would not start because “the brand new battery” was dead. The gentleman told me that he had just driven it earlier that day. Once the car was started and I pulled away, I noticed every light on the dash was lit up and it said it had zero gas in the car. I pulled into the gas station next door, added a little gas and went right back to the shop. I said something is wrong, all of these lights are lit up. The guy went and got his thing to hook up and check the diagnostics. He told me they had tried to clear the errors like five times earlier and these were problems from before the accident. I said absolutely not. I told him that after the accident we noticed all the dash things weren’t working properly. He said this is why we asked someone to come do a walk through of the vehicle when it was brought in. I said no one ever called me about a walk through and I told the insurance there were dash issues. He said we didn’t have any notes on that while also trying to argue with me about someone calling me. He said, well I told them to call. I asked him again if he had driven the car earlier that day and he said yes and I said and you let me drive out of here with the car in this condition knowing it was like this?? He said he was going to do a restart of the battery and it would take about 25 minutes. I said I am leaving, I don’t have time to wait, call me when it’s ready. That was over a week ago and I didn’t hear from anyone until the insurance called today to inform us the vehicle was totaled because there was damage to the computer box. The level of incompetence here is astounding. How did you not inspect the box once it was giving all of those errors you repeatedly tried to clear before sending me out the door with the car? I did not appreciate being blamed and gaslighted when asking questions about the errors. The guy tried to deflect blame at every turn and take zero accountability. The fact that I was put on the road with an unsafe vehicle is one thing but this is the car my 21 year old daughter drives and I am beyond appalled at the gross negligence and lack of concern for sending a vehicle out like that especially considering the vehicle is actually totaled. Completely unacceptable. My recommendation is not to take so many short cuts in the future and then blame your customers for your incompetence.
My Experience - 5.0/5.0 -
Job well done on the vehicle..I would like to think Taylor and Phyllis for there service in front as well, I will definitely let the public know that you all kept me updated on my vehicle through out the process..Thank you all..Chad Bridgewaters Owner of Auto Palace LLC.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collision did exactly what I needed. Finished in a timely manner and was surprisingly affordable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. They keep you informed about the process and progress of your repairs. They do a wonderful repair service. I highly recommend them.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Awesome Awesome work!! Car looks as good as when it was new.
Likely to Recommend - 5.0/5.0 -
Already have been recommending the shop to people
Repair Quality - 5.0/5.0 -
Awesome work! Really fast on getting the car back with the amount of repairs needed. Will definitely be going back.
Customer Service - 5.0/5.0 -
Really nice and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Above and beyond my expectations
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was very fast and they were responsive