Caliber - Radcliff

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I had a wonderful experience from start to finish. My service advisor, Luke, was incredibly friendly and took the time to thoroughly explain the entire process. He kept me consistently updated on the status of my vehicle, which I really appreciated. They made getting a rental car extremely easy, and I truly felt like a valued client throughout the experience. I was thoroughly impressed with the quality of the repairs and the overall results. The drop-off process for the rental and the pickup of my vehicle were completely seamless. I would highly recommend Caliber Collision to anyone in need of auto repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Customer service was above and beyond my expectations. The service I received from all the people I interacted with was friendly and welcoming.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Um, my son referred me to you guys.So if he's going to you and trust you with his vehicle.So can I

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Luke and the professional team at Caliber Collision did a wonderful job of restoring my car to its original look. I was kept updated on how things were going and when it would be ready. There were some delays and the car wasn’t completed and ready as the text message updates indicated it would be, but I am glad that the extra time it took to have it ready was necessary in order for it to be just right. If repairs like this were to be rushed, the end result could be incomplete and quite the headache, so I’m glad the pros at Caliber Collision did such a beautiful job. Yes, I was disappointed that it wasn’t ready sooner, but I sure am glad the thorough and top quality work was completed, and it was certainly worth the wait.

Likely to Recommend - 4.0/5.0 -

They do good quality work, but my car was never ready on the many dates that they indicated

Repair Quality - 4.5/5.0 -

Though I received frequent text updates from Caliber Collision indicating that my car would be ready on time, there was one reason after another why the car wasn’t ready as indicated, so each text would show the new “ready by“ date, but it wasn’t ready as indicated by the texts. But, when they finally did have the car ready I’m happy with the results of the repairs they did.

Customer Service - 5.0/5.0 -

They were always professional and courteous and friendly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks great

Customer Service - 5.0/5.0 -

From start to finish, I have nothing but good things to say about Caliber’s customer service. Ashley (the manager), Luke (main guy I spoke with during the time he had the vehicle) and even Lela (office) was absolutely amazing and super helpful.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Initially, I was highly satisfied with customer service and the handling of my vehicle and knew I would be giving a 10/10 rating. I do have to say Leila at the front desk was always kind. Luke was very communicative initially and he has always been nice, so I’m not sure why communication declined after the first deadline of 12/19 was missed. Enterprise was the one who called me to inform me my rental payment ended on 12/23, so I had to call and see why. Then I was told it would be ready on 12/23, but I informed them I had Christmas plans and would not be around. They offered to call to collect the $500 and drop the car at my home which I was ok with. I didn’t hear anything by the time I returned, so I called on 12/28 letting them know I’d be coming to get my car to be informed that it still was not ready and would’nt be ready until 12/31. This was upsetting because I had no idea of this change and it was leading to day 9 of paying for the car rental out of my pocket since my car had been at the center beyond the 30 days allowable with Progressive. I was called on 12/31 letting me know my car would be ready that day, but couldn’t be given a time. I had appointments in Louisville so this was inconvenient not being given a specific time so I asked if I could pay it and they just leave my car outside with the key inside, which they did. I ended up getting back late that night, so I picked my car up and dropped off the rental in the night drop so I didn’t incur additional charges. When I drive home I noticed noises upon braking, my car shaking, and it just did not feel like my car. Unfortunately, I had to enter the new year with stress of my car not up to par. I did let Luke know and he did explain he drove and didn’t hear anything, so I was able to record the noises and was informed by my insurance company to drop the vehicle back off Monday. Now I have paid my $500 deductible which I was expecting, but the $404 from enterprise is completely unfair. I did get the $219 I paid back from Acura, which was another issue I had initially. The lady at Enterprise said Caliber normally takes care of the extended rental, but when I asked it did not happen for me. That was another disappointment on top of everything else I’ve endured. Honestly, this whole experience has been horrible (not all from caliber) but I’m out of a lot of money at no fault of my own.

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service, outstanding repair.

Customer Service - 5.0/5.0 -

See first comment

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Want to thank you Luke getting my car done a day before expected and going out of the way to make it happen .

My Experience - 5.0/5.0 -

Everyone we spoke with was very friendly and helpful!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great service and great people.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Yes I would recommend them to anyone

Repair Quality - 5.0/5.0 -

Very grate place friendly people easy going done a perfect job would recommend them to everyone that needs body work done

Customer Service - 5.0/5.0 -

Done a perfect job

Returned Clean

My Experience - 5.0/5.0 -

The people there are terrific!!!! Luke was very thorough with the inspection of my vehicle and took his time explaining the whole process. Lelia was super friendly and coordinated everything with Enterprise Rental for me. Score - 10 out of 10 even a 12. Would highly recommend Caliber Collision to anyone needing repair work!

Likely to Recommend - 5.0/5.0 -

Great service

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Super helpful and friendly

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I appreciated the update text on the status of my Jeep. The employees at Radcliffe were very friendly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good work

Customer Service - 5.0/5.0 -

Great work. Great comunncations. Very fast