Caliber - Radcliff
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent work and communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Satisfied with my service and repairs to my vehicle
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent job ! TY !!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everything was fantastic. The automated text messages were somewhat confusing. Recieved a " completed" message several times, a week and two weeks before job was completed.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0 -
It took 10 weeks to replace a bumper
Customer Service - 2.0/5.0 -
Lovely women in Ratliff Ky. Honest straightforward.
Returned Clean
My Experience - 5.0/5.0 -
Very detailed and performed a great job
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
It's took over a month to get my car fixed and painted. Every week it was something different wrong with my car. Had the car picked up 2 to 3 weeks before my daughter's return date from her deployment which was in April. She just got the car back around the 18th of June. At first it was the car was fixed they were just waiting on a painter. Then it was a part was needed which took even longer. My daughter was called and told that the car would be ready in 2 days after she received a rental car. She drove back to kentucky, only to be told that the car was still not ready. She was forced to then drive back to Alabama for work. When she finally got the car back, it was not fixed properly. She got on the highway and the bumper flew off. Yes they are providing her with a rental car for the moment, but it's been 2 months and she hasn't had her car.
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Polite and professional staff with excellent service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
We are very satisfied with the repairs that were done on our vehicle, however, there is some kind of overspray on another part of the vehicle near the repair site, that will not come off.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
I was very satisfied with the results, however, there is overspray of some kind, on a place near the repair spot, and it will not come off.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I received a call to pick up my truck, when I got there the wires were crossed on the button to roll the window down and there was still crunching noise from the glass that was in the seat track. They kept it and called the next day for me to pick it up. It was fine then, but I had to drive 35 miles one way to let them know if someone had just tried to roll the window down or move the seat the truck was not ready to be picked up. I hope this experience teaches them to double check their work in the future. Other than that issue the staff was very pleasant.
Likely to Recommend - 4.5/5.0 -
I would recommend them, but I think the issues that I encountered could have been prevented had there been a post repair inspection done by a manager before I was told the vehicle was ready.
Repair Quality - 4.5/5.0 -
Could have been a 10 had it not been for an overlooked issue
Customer Service - 5.0/5.0 -
Phylis was extremely helpful and understanding.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Awful service. Never got an update other than the same through text. Had to call once a week. Took 3 months for a small fender bender on my Cruz. Took a month in a half just for them to find a painter. Then when I picked it up they wanted me to sign & pay without looking at it, which I looked at it before I came in & my bumper had a huge gap… after having it for 3 months…. Then had to sit for an hour while they fixed it. Never using again.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0 -
I'd definitely return for future work and recommend your business to friends and family
Repair Quality - 5.0/5.0 -
The repairs met high standards.
Customer Service - 5.0/5.0 -
Customer service was great. Phyllis (please forgive me if I misspelled your name)- front desk attendant was outstanding. The team kept me updated and delivered exactly what was promised. We needed the car by a certain time to go on our summer vacation road trip and they did their best to meet our timeline. Awesome!
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
I have already discussed my fustrations with a reagional manager.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very courteous and professional. Great job Caliber staff!!
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Left a chip in paint around tail light on drivers side was not there before I took it to u