Caliber - Radcliff
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Taylor was amazing, there was a slight mix up and Taylor was very apologetic and sweet.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful
Customer Service - 5.0/5.0 -
Wonderful
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very friendly, kept me updated through the process and very quick. Highly recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Even though the damage was small, it was in a body line that I thought would be difficult to repair. The shop did a great job and you can’t tell where it was at all!
Customer Service - 5.0/5.0 -
Everyone was super friendly through my entire experience. Taylor did a great job of keeping me updated from when I dropped my car off until pickup. It was ready very quickly, and work was fantastic! Highly recommend!!
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
Overfill my tire took 2 months to get the part for my car only for the wheel bearing to still need fixed
Customer Service - 3.5/5.0 -
They were helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Unfortunately, at this time, I wouldn't feel right suggesting anyone go with the Radcliff, KY location. I realize, however, that mine might be an isolated incident. Perhaps with the new management and improved oversight, future repairs would be great. I would just recommend that if someone wanted to use this location, that they look carefully at the work that's been done and hold the shop responsible for correcting anything not done correctly or completely.
Repair Quality - 2.5/5.0 -
To keep it short: Radiator connection was loose spraying coolant all over engine. Bumper was not trimmed before paint and install (so it has flashing that's been left on and painted), all front lug nuts were left loose (spun them with my fingers), radiator fan was not hooked up so car overheated. Still waiting on a part to finish the repair. Very nice people, however, just not the best work.
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0 -
Not only I had to wait 5 or more weeks but the quality of workmanship is very poor
Repair Quality - 0.5/5.0 -
I will be taking my car back to elizabethtown caliber collision due to the fact that the bumper light and hood do not match up and there’s 1/8 of an inch to 1/4 of an inch space between each. I’ve talked with the lady in Elizabethtown. I believe her name was Phyllis. I will be bringing my vehicle back to be repaired in two weeks for I have health issues and I need the car right now. It is drivable, I really am disappointed in having to wait so long to have it fixed and to find it was not fixed correctly. If you have any questions, please call me at 931-287-6305.
Customer Service - 3.0/5.0 -
Although the staff was very pleasant when I called it just took way too long for my vehicle to be fixed and now it has to be go back in to be fixed correctly
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It took a while, but they got it done. Everyone was nice & kept me informed.
Customer Service - 5.0/5.0 -
Lovely people
My Experience - 0.0/5.0 -
there seems to be no attention to smaller details just about the main damage. the quarter panel and paint looked amazing but the minute details as in the weatherstripping on the side of my driver side door wasn’t replaced when it was damaged from previous work done just the top weatherstrip that was fine. i’m hoping louisville caliber can figure it out and not blue ball me with my car
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Reception and all communications were clear and professional and simple. Work on the vehicle appears to be of high quality and thorough. Repairs complete before estimated finish date. The vehicle even appears to have been washed and detailed. Excellent work!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good communication fast service and a job well done. Thanks
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Communication is poor. I had to initiate almost all interactions. Seemed like they wanted to drag their feet and feel if I didn’t keep calling my vehicle would still be sitting there waiting for them to prepare estimate. They were all very polite but no communication of direction or urgency.