Caliber - Rio Grande

4.8 (2,505reviews)
96%
2702 Route 9,  Rio Grande,  NJ  08242

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,505)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new or even better than before the accident. The frequent and proactive communication - including regular text updates throughout the repair process - was a standout highlight, leaving customers feeling informed and at ease. Timeliness was another strong point, with numerous customers pleasantly surprised that their vehicles were completed ahead of schedule. The complimentary interior and exterior detailing was an unexpected and widely appreciated bonus. A few customers noted areas for improvement, including occasional delays without clear explanation, isolated repair quality concerns such as misaligned panels or incomplete work, and instances where automated update messages were inaccurate. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to others.
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"... have had repairs made at other repair shops which none could come close to the Standards that caliber has set for their customers. The car was returned to me in ..." Read more
"If I didn't know better, I'd have never ever thought that the passenger side of my car was ever damaged."
"... wasCLEANER than it was dropped off. Amazing service. The repair looks like the day I drove it off lot" Read more
"... of the inside of the car was exceptionally good. The car looked like a dealer show piece ready for sale" Read more
"... satisfied with the repair experience at all considering I got my car back and it was not completely repaired and also they caused other damages to my vehicle ..." Read more
"... communication was phenomenal. I got texted updates daily. My car was completed 9 days earlier than the timeframe I was originally given. It was a great experience ..." Read more
"My car was ready several days earlier than the date I was originally given."
"Too many delays on delivery date with no explanation."
"Only reason it's not a 10 is because it took longer than was stated and rental cost was out of pocket."
"Was surprised by early completion"
"I received daily texts and spoke with a repair guy on the phone. He answered all of my questions."
"Their app is great -- never had to question or call."
"Excellent customer service communication and personal attention"
"... work performed was exceptional, no complaints there. Communication was lacking." Read more
"I appreciated the consistent communication, the friendliness of the staff and the quality of the work that was done."

My Experience

The body work on the vehicle looks fantastic, but there is some significant paint issues. If the paint can be corrected this will be a perfect repair.

Likely to Recommend

Repair Quality

Customer Service

Good job...

My Experience

Very nice job

Likely to Recommend

Repair Quality

Very nice job

Customer Service

Very good

My Experience

My car is shining and clean. Looked really good not even tell anything happened. They even touched up a bang i had on my other door. And keep in touch through text. Finished before the date they gave me. Very happy

Likely to Recommend

Repair Quality

The car was not repaired new like it was brought in.

Customer Service

They handed me a front emblem and told me to replace it myself

My Experience

Likely to Recommend

Repair Quality

My truck looks alsome thank you guys

Customer Service

Returned Clean

My Experience

Carr looks amazing. I love the organizational skills that were so strong at communicating with me and staying on target with due date.

Likely to Recommend

Repair Quality

Car looks great. Love all the communication and professionalism.

Customer Service

Returned Clean

My Experience

Completely unacceptable work multiple defects, left the car at the shop

Likely to Recommend

Repair Quality

Bumper has dust in paint, hood doesn’t seem to have enough paint, defect in bumper, noticeable gap in hood

Customer Service

Returned Clean

My Experience

Very professional and very easy to work with. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Looks very nice

Customer Service

Friendly people but I received several conflicting texts stating different status’

Returned Clean

Likely to Recommend

Repair Quality

Everything was perfect!

Customer Service

Perfect

Returned Clean

My Experience

Car looks like new and has that new car smell. Great job on repair and detailing

Likely to Recommend

Repair Quality

It was a wonderful experience and very easy to schedule and complete.

Customer Service

Returned Clean

My Experience

The techs who handled me were professional, courtesy and gentlemen. I would recommend your company to my friends family and even a stranger who needed temporary car rental

Likely to Recommend

Repair Quality

The techs were professional kept me informed and delivered the vehicle back to me looking good

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Amazing job! Keith was great and the communication was exceptional! Highly recommend Caliber Collision for any repair!

Likely to Recommend

Repair Quality

Meg is the absolute best! Communicated well, answered all my questions, and was such a sweetheart! Thank you so much for the quick turnover on my car repairs.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Door and fender alignment not right and the wait for a used headlight lamp was to long even though it came damage everyone was very polite and courteous

Customer Service

Just that the whole process was to long and cost me extra money

Returned Clean

My Experience

Thank you guys you did a great job on my car repairs..I will be recommending Caliber Collision My car looks great

Likely to Recommend

Repair Quality

I am satisfied with the repair very nice employee will recommend

Customer Service

My Experience

The car looked beautiful when I picked it up..repair was excellent and time it took to be completed was better than I ever could have expected. Thank you very much you were great.

Likely to Recommend

Repair Quality

Customer Service