Caliber - Rockford - Colosseum Dr
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The car itself looks wonderful, besides the missing part but that’s not a big deal to me. The communication was a bit lacking, had my car for a very long time, and a few comments that were made to my fiancé and I were just unprofessional.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
I did not appreciate some comments made both in person and over the phone by one of the technicians. Otherwise, it was a fine experience.
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nice work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Took longer than expected to get my car back, excellent service and communication from your team
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
The car was not completed when I received it. I took it back and they said they would get in contact with me when they got the parts in. That was a week ago. I think they do a good job otherwise
Customer Service - 5.0/5.0 -
Very nice
Returned Clean
My Experience - 5.0/5.0 -
You guys do a awesome job thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys are doing a great job. You did a wonderful job on my car. You guys are kind and nice. I would. I would recommend anybody to you guys that I know.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Friendly service job well done
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They sent updates with all the details about the process and they help me with the claim
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Communication was poor. Was rarely updated on timeline or would be told we would receive a call/update at a certain time and wouldn’t hear anything. Was told multiple times car would be ready today or next day at latest only for timeline to be changed without us initiating communication multiple times. Will not recommend.
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
The 2021 transit van had a damaged rear door. They completely fixed it and made it look like new again. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
10/10. I was very satisfied with my experience at Caliber Collision. Everyone was professional, kind, and helpful throughout the entire process. They kept me informed, answered all of my questions, and made a stressful situation much easier to deal with. They made me feel valued and genuinely cared about making sure I was taken care of. I truly appreciate the time and effort they put into both my vehicle and my experience. Thank you to the entire team!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Looks great except for the nail in my brand new tire.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
We were very satisfied with the staff and the car looked great Only one problem was the time it took to long
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You kept me informed on what was happening to my vehicle and when I could expect it done. It looks Great, I got a full detail of what was done and the GM met with us when we came to pick it up and went over everything. It was a Great Experience.
Likely to Recommend - 5.0/5.0 -
I'm telling everyone to use them
Repair Quality - 5.0/5.0 -
I'm very happy
Customer Service - 5.0/5.0 -
they were great
Returned Clean
My Experience - 5.0/5.0 -
I had a great experience from the beginning to the end. Everyone was great.