Caliber - Rockford

4.9 (4,419reviews)
98%
4141 Morsay Dr,  Rockford,  IL  61107
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (4,419)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, seamless communication, and impressive timeliness. Many highlighted the high-caliber repair work, with vehicles returned looking brand new, and appreciated the thorough attention to detail. Regular text and call updates throughout the repair process were frequently celebrated, making customers feel informed and confident. Numerous reviewers noted their vehicles were completed ahead of schedule, which was a recurring highlight. A few customers mentioned minor follow-up visits for small issues, and occasional gaps in proactive communication were noted directly by customers, but these were largely resolved promptly and professionally. The welcoming atmosphere, knowledgeable staff, and lifetime repair warranty further reinforced trust and loyalty, with many customers expressing intent to return and recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... ever need any help. They are all professional and do a perfect job every time. I highly recommend Caliber collision to anyone." Read more
"They did a fantastic job. The vehicle looks fantastic like its never been in an accident. Thank you. Great body work. Great paint job."
"... was Thanksgiving week. Their work was exceptional. You couldnt even tell there had been any damage done to my car. Also, the outside and inside of my car ..." Read more
"... finished my car earlier than the expected time frame, the paint match was perfect, and you cant tell my car was ever in an accident. Im thrilled! Plus ..." Read more
"Amazing job! And everyone I worked with to schedule it and who explained everything they did - were amazing! ..." Read more
"... coming along with the repair process! My car was even finished and ready to pick up 2 days earlier than the estimated pickup date. Thank you all for all ..." Read more
"Very quick and efficient was told it could takes two weeks was done in four days cant beat that"
"... car I will come back Everyone was very friendly and got my cat done sooner than was expected" Read more
"You gave me back a beautiful car head of schedule. Thank you for caring for my car as much as I do."
"Great work in a timely manner"
"Best experience with a repair shop I have ever had. Communication of the process was over the top"
"... hearing the consistency in the process was reassuring. Each day I had communications of where they were in the process, what was to be expected, and accurate ..." Read more
"The level of communication and customer support was off thr charts. I'm so glad I chose you guys to do my repairs"
"Everyone was very kind and communicative. I like the ability to text them if I had any questions. This is my first time being in a car accident and ..." Read more
"... they called to see when I could start the repairs. I was notified every step of the way during the repair process as well. They are very professional and yet ..." Read more

My Experience

The car looks like it wasn't even in an accident. The repair work was excellent I would certainly recommend Caliber Collision.

My Experience

I really appreciate the kindness and well done work every time I've needed work on my vehicle. 5 star!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We were highly satisfied with the personal, estimator Hannah and quality of the workmanship. Vehicle was finished when promised. Would recommend to others needing repairs, etc.

Likely to Recommend

Repair Quality

I was extremely satisfied with the results of my vehicles repair. Bob was very nice and explained everything thoroughly throughout the whole repair process. Would highly recommend the service & Bob as well to others.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Zero communication or updates. It was me having to call

Kept me Informed?

No

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Quality of the repair was outstanding. After completion one can't tell the care was even damaged .

Customer Service

Received notifications often with updates on how it was going

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very professional

Repair Quality

On time and very professional job, keeping customers updated with car progress

Customer Service

Very professional and friendly

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Love my repairs

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Your customer service is excellent. Being able to get a live person on the phone quickly is appreciated. You were honest with me & answered my questions. My car was totaled so no repairs were made, so I cannot speak to that.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job. Looks new ✅

Customer Service

Always quick and clear communication.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything went smooth, car looks great! Appreciate the quick turnaround on my vehicle

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff is amazing. They kept me informed every step of the way. Highly recommend

Likely to Recommend

Yes!

Repair Quality

Customer Service

Top notch. Everyone was respectful and they kept me informed of the progress every step of the way.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff was very professional, from the front desk to Justin and John. When we got our SUV back, we could tell it was handled with much care. Thanks Caliber Collision Team.

Likely to Recommend

Repair Quality

Customer Service

Everyone at Caliber Collision was very professional

Kept me Informed?

Yes

Ready on Time?

Yes

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