Caliber - Rockford
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful work, fast turnaround time on my repairs, and we’re willing to fix an issue not related to the initial collision repair. A++ shop
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional, kind and fast. Thank you guys so much.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very fast turn around Thank you
Customer Service - 5.0/5.0 -
They were all nice and helpful
Returned Clean
My Experience - 5.0/5.0 -
Thank you for doing my repairs and taking care of me and my vehicle. I would greatly appreciate it. You did an awesome job. It looks like it’s never been hit or was ever in an accident. Thank you very much once again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a fantastic job. The vehicle looks fantastic like it’s never been in an accident. Thank you. Great body work. Great paint job.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0 -
Good job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kept me updated and being nice . Very good experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I had a spot that will need to be repaired. Other than that it was a great experience
Customer Service - 4.5/5.0 -
Very friendly
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very happy with the services.Everyone was very kind.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10 totally satisfied
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff is friendly and knowledgeable. The service is excellent and the finish is stellar
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
There were trim pieces that had gaps, didn't look seamless as before. There was still a lot of glass left in the trunk from replacing the rear window. There is a lot of silicone hanging out/pushed out by the glass. There was over spray on the bumper. Dents remained on the rear bumper.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Comunication about the progres all the time. The manajer has all the skills to answer all my questions. Hannah is one of the best front desck office girl I ever meet, smiling and friendly all the time, great time, great shop, great work. Thanks.
Likely to Recommend - 5.0/5.0 -
The best in town.
Repair Quality - 5.0/5.0 -
The manager at the shop is very approachable and demonstrates a strong understanding of his work. I appreciated how quickly I received my repair estimate, which made the process smooth. My car was repaired efficiently and professionally, showcasing their commitment to quality service. This shop is a solid option for anyone looking to have their car repaired after an accident, and I would gladly recommend it to others.
Customer Service - 5.0/5.0 -
Hannah, the receptionist and customer service representative, consistently demonstrates exceptional customer service skills. Her attentive demeanor and friendly smile create a welcoming atmosphere. I appreciated how she proactively kept me informed about my car status throughout the process, making my experience much smoother.
Returned Clean
My Experience - 5.0/5.0 -
You guys were great! Gave me good info, kept me informed about the process and got the repairs done in record time. Keep up the good work and thank you for all your hard work getting my kids car back on the road. Getting it back quickly definitely helped with our scheduling with all of us working and her still in school. You guys are amazing!