Caliber - Rockford
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They are a very professional and polite team. Kept me informed about the progress of my vehicle. I would and have recommended others to trust them with their vehicle. Thank you!
Likely to Recommend - 0.5/5.0 -
The don't treat black people fare
Repair Quality - 3.0/5.0 -
The body work looks great but the shaking of the wheel I am not happy about and also the scratches that was on the wood grain of my dash board their was black ink on the back of my truck when pick it up and theirs black ink on my seat on the passenger side. Was not happy how they did my truck and scratches also on my dashcam
Customer Service - 1.5/5.0 -
The guy had to come out and wipe off the black ink that some one had put on the Back Truck and Thank him for doing so
Returned Clean
My Experience - 5.0/5.0 -
The job done looks nice. I continually go to caliber because they are close and do a good job.
My Experience - 5.0/5.0 -
caliber Collision did a great job! Excellent customer service. Keep the good job. :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone from the receptionist to the repair team was great! The whole team was reassuring and mindful to make sure my vehicle was clean before I picked it up. The text message updates were great and helped me to feel like I was let up to date on the progress of my vehicle. It was really a very easy transition! Thank you all very much!
Likely to Recommend - 0.5/5.0 -
You can tell this place definitely works for the insurance company not the customer
Repair Quality - 2.0/5.0
Customer Service - 2.0/5.0 -
Damage to my car while in their possession. Refuse to fix my airbags on my car because of a recall. Found out the recall was seven years too late. Pick my car up again was damaged again it displays this time a door ding. That did not get fixed by caliber.
My Experience - 5.0/5.0 -
Everything looks really good! Appreciate it...
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looked really good. They are very professional and kind.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely......I would reccomendbu to others
Repair Quality - 5.0/5.0 -
Everybody was fantastic , you guys made a crazy situation ( accident) much more bearable. The work was fantastic as well......!!!!
Customer Service - 5.0/5.0 -
They were very professional...!!!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Continue being personable. It's the one thing that they started teaching people "wasnt scalable" now it's the only thing that a business can fall back on. Good work.
Likely to Recommend - 5.0/5.0 -
I'm texting them right now!
Repair Quality - 5.0/5.0 -
Wonderful service from beginning to end. They were so personable that I would refer anyone to them. Great Job!
Customer Service - 5.0/5.0 -
Amazing!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I don’t believe the rear bumper was reinstalled properly, I believe that until the vehicle has gone thru a final inspection don’t call me and tell me it’s all done just because it’s the end of the month and you want it off your books, especially since you have to send it back out for more repairs. I also think the repair of the fender and paint looks great!