Caliber - San Angelo - W Beauregard
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone one was great from beginning to end. They made the process as painless as possible. I would to especially thank Jeff for being so courteous abs keeping me up to date. The car looks good as new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks great- good as new!
Customer Service - 5.0/5.0 -
Everyone was so courteous and helpful. They really made this stressful situation as pain free as it could be.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Brandon was very professional. He was great to work with and he kept us updated on the progress of the repairs. The repairs look great! It was an extra perk getting into a washed car.😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was professional (especially Brandon)! Brandon gave us updates on the progress of our repairs and communicated well with us.The repairs look great and they even washed the car. I’d recommend Caliber to family and friends.
Customer Service - 5.0/5.0 -
See my previous answer.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Step on top not even with Tailgate Had to wait two months to get in then wait two weeks cause they had damaged part
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Truly appreciate the updates and the care they took with me and my truck.
Likely to Recommend - 5.0/5.0 -
Always
Repair Quality - 5.0/5.0 -
Truly appreciate the updates and the care they took with me and my truck.
Customer Service - 5.0/5.0 -
They were patient with my questions and we're very responsive.
Returned Clean
My Experience - 5.0/5.0 -
Gonzalo was very polite and did what he said he would do by keeping me informed if all that was going on. I got my truck back much faster then promised and way cleaner then what it was when it went in. Very impressed with all
Likely to Recommend - 5.0/5.0 -
I was very pleased with it all. Gonzalo answered all my questions he gave us time time inspect the work and I an extremely happy with everything
Repair Quality - 5.0/5.0 -
I am very happy with the work that was done. Was very happy with them getting it done earlier the was first told
Customer Service - 5.0/5.0 -
All involved were extremely polite friendly and professional. Gonzalo was wonderful to work with.
My Experience - 5.0/5.0 -
Satisfied with the repair and would recommend caliber.
My Experience - 5.0/5.0 -
Great customer service,my car looks brand new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We loved all the service we got with Caliber we will definitely come back and use them! A huge shout out to Gonzalo he sent us text every step of the way and called us! Superior service! The best in the west!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff were so accommodating! Timely repair and amazing follow thru
Customer Service - 5.0/5.0 -
Brandon the best! Follow up quick
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Brandon was so accommodating!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you to all of the Caliber Collision employees that repaired our 2015 Jeep Grand Cherokee. We are very satisfied with all of the updates and work that you all did. John and Sarah Wade
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very satisfied repair ,caliber collision team did a great job. I would highly recommend Caliber collision for repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
It is a shame that the good work done by the technicians gets overshadowed by poor customer service and finishing teams.
Repair Quality - 4.0/5.0 -
The paint and repairs were excellent, as usual, but there was tape residue left in many spots on the vehicle and the bumper wasn't fully lined up with the fender (the little tabs weren't fully seated in all the slots).
Customer Service - 0.5/5.0 -
I used this facility because they have done quality work in the past, and they are the only facility recommended by my insurance company (something I am working to change). I understand that the repair facilities in my town have been backed up due to the severe spring hail storm. However, when I took my vehicle in to this facility in July, and was given a September 1 appointment, that allowed for ample time for the facility to order the parts necessary for my repairs. I was told at that July appraisal that If I could drop the vehicle off as early as possible on the Sep 1, that would increase the chances of getting my vehicle back sooner. So I dropped the vehicle off at 7:45 am on Sep 1. On Sep 4 I received a call that I needed to fill out a form to authorize the repairs. Why did this facility wait 3 days to contact me about that? Subsequently, I did not hear from the facility for another two weeks, at which point I was informed that they had to order another part, and the vehicle should be ready in another week or so. The facility had my vehicle for 23 days, after having the appointment scheduled for over 6 weeks, just to replace and paint a rear door and bumper. This is the second time at this facility that they have scheduled an appointment and didn't have the parts necessary for the repairs. I understand that unforeseen circumstances happen, but 3 and 1/2 weeks is excessive and embarrassing. When I approached the manager about offering a discount as compensation for the amount of time the facility had my vehicle, she responded that they could not waive the deductible. I informed her that it was not my insurance comapny that kept my vehicle for so long, so the discount should come from the facility's end, and she said she have to have the general manager call me. I assume that call did happen, but I missed it because it was not a facility phone number, but the manager's personal phone (or dissociated business phone). I will not be doing business with this facility in the future, and will be working to ensure the USAA opens up and arrangement with a more professional local business.
Returned Clean
My Experience - 5.0/5.0 -
I didn’t really like the text method of updating customers on repair progress. It didn’t feel like a two way interaction. It felt like just an automated update and I didn’t know exactly when I could pick up my vehicle.