Caliber - Santa Fe - W Frontage Rd
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was kept updated throughout the process. Repair looks wonderful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We were impressed by the quality of the work and the care taken by the crew who worked on our car. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A great job was done by professional people!
Customer Service - 5.0/5.0 -
A great job was done by professional people!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
I have had time to check how it looks and work. I’m not in Santa Fe but my son picked it up for me. I’ll know more at a later time
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I was totally satisfied with the work completed but I was disappointed and dissatisfied with Caliber’s communication with me about how long it would take to complete the work. Caliber failed to contact me to tell me my car would be ready on the date it told me it would be ready. I had turned in my rental car and had to re-rent a car.
Customer Service - 3.5/5.0 -
See my previous comment
Likely to Recommend - 5.0/5.0 -
I would recommend
Repair Quality - 5.0/5.0 -
Paint matched exactly as rest of the vehicle
Customer Service - 5.0/5.0 -
Phone calls were always answered as well as questions pertaining to my vehicle
Returned Clean
My Experience - 5.0/5.0 -
Looks great. Works great. Was extremely convenient and quick.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Immaculate
Customer Service - 5.0/5.0 -
Wonderful and friendly staff
My Experience - 5.0/5.0 -
The back door interior was dirty and had over spray on it. This should have been cleaned before releasing the car back to me. Thank you
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Happy with the outcome of the car for exception of overspray inside the interior of the car. I had to clean the interior of the car after I got home. The interior was not cleaned at shop prior to release.
Customer Service - 4.5/5.0 -
Great customer service
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Buen echo por esta vez
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
I have never left a complaint about a business before, but this was by far the worst auto repair experience of my life. You had my vehicle for over a month, due to a collision inside your own garage. You did not apprise me of this situation and instead told me several times my vehicle would be "ready next week" and it wasn't. When I spoke to your shop manager b/c my rental coverage was about to expire while I was out of town he said, "It's not my fault we crashed into the paint bench and things are back logged." Then when I finally did retrieve my vehicle last week, the proper emblems/stickers were not ordered or affixed to my car. Now I have to go back to your shop again. It seems like a very incompetent and immature group with little accountability. Absolutely the worst auto body repair experience I've ever had!
Customer Service - 5.0/5.0 -
Your receptionist is lovely. Kim, I think was her name.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely would
Repair Quality - 5.0/5.0 -
Having an accident is a bad experience and the process of filing a claim (my first) was exceptional. Thank you.
Customer Service - 5.0/5.0 -
Exceptional service from Caliber. They provided frequent text messages giving me the status of the repair and did a great job.
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great! But it’s only been a couple weeks so hopefully I will be still satisfied.
Customer Service - 5.0/5.0 -
Everyone was very helpful and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
There were a couple of setbacks, but the work got done so I'm satisfied.