Crash Champions #0636 Santa Fe Rufina

4.8 (1,626reviews)
96%
2855 Rufina Street,  Santa Fe,  NM  87507
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In operation 4 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
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Email

Reviews (1,626)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return, often with a complimentary interior and exterior detail. The team is widely recognized for being professional, courteous, and genuinely caring. Regular text message updates and proactive communication throughout the repair process were frequently highlighted as standout positives. Many customers appreciated that their vehicles were completed ahead of schedule. A few customers, based on their own comments, noted areas for improvement including inconsistent communication from call center staff, occasional delays in repair timelines, and isolated concerns about attention to detail at completion. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... Crash Champions for a great experience. I received excellent Customer service and the performed repair work was excellent as well. Crash Champions can take much pride in this ..." Read more
"This was my first time needing body work, and the team at Crash Champions exceeded my expectation. Even knowing where they performed work, I can't ..." Read more
"Front end damage was extensive. Car now looks like new. Very pleased. Service was courteous, expert and helpful."
"From the moment I brought my car in for estimate, and continuing through the finished job, everything went smoothly. ..." Read more
"... rear passenger door was damaged in a parking lot. They did an excellent job on the door, and I am very pleased with the quality of the work. The thing I really ..." Read more
"The repair was done perfectly and under the estimated time. Im very happy with the results."
"4 days earlier than target"
"Early . I take care of my mom and its my only car and it was finished in an extremely fair amount of time !! I was so happy"
"Work came out great and the timing they got the work done surpassed my expectations."
"It took two months and they continually extended the date it would be ready. It was a parts issue, but they ..." Read more
"Excellent communication throughout entire process"
"Communication between the service department and myself was open and regular."
"They do a great job. Very efficient and I was kept informed throughout about progress, parts delays etc. Highly recommend"
"Not bad, but there was a lack of communication."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was completely satisfied with the service and expert repair of my damaged Subaru sedan … and recommend them without reservation … 100%

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My repairs were done satisfactory. Crash Champions stayed in touch with me throughout the process. Juan the estimator was very helpful and explained everything to me.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Juan and his team were great! Always courteous and respectful. Promptly responded to calls.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I most definitely will recommend this shop to my friends and I will return if/ when needed.

Repair Quality

I really feel that crash champions did a great job on my car, above and beyond.

Customer Service

They were very helpful and they made me feel confident that the work will be done with great care.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Having to go back to have backup camera reconnected was frustrating (and disappointing that wasn’t checked prior to claiming work was finished) but otherwise good experience.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great job! Thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Excellent people to work with. I was kept informed on progress, estimate was on target, very helpful with rental car & insurance, just a very professional company. 5 out of 5 stars!

Likely to Recommend

Repair Quality

Customer Service

Good communication, reasonable time with repairs, kept me well informed of progress & delays, beautiful job with repairs.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Juan was over there was on point I’ll recommend the secretary Eva was wonderful I’ll recommend

Customer Service

I’ll recommend

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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