Caliber - Santa Fe - W Frontage Rd

Likely to Recommend - 2.5/5.0 -

I would tell them my experience and let them make their own decision. I think that I learned a lot of what to expect (or not expect) and what to ask for and how to express my own expectations. Santa Fe is a small town…options are limited.

Repair Quality - 3.0/5.0 -

Honestly, at the end (finally) the work was well done and the communication was decent, thanks to Brady. From the beginning, it felt like things were organized and would go well. However, the lack of communication was very difficult. I am not one who likes to complain, but after dropping my car on Oct 10th, we were told the eta for pick up would be on October 31. It seemed like a long time..but the car needed to be fixed. Long story short, after asking about the pick-up time closer to the 31st, I was told it would be delayed. I asked why and was told it was lack of workers, parts hard to get and something else had been found that needed fixing. There were two or three more delays until we finally were able to pick the car up on Dec 6, almost two months after dropping it off. I was hoping that we would have been informed during the entire process and was very disappointed to not have a clue what going on. Each time I called before the supposed pick up date, I was told it was extended. The second, or third time it was due to be ready for pick up on a Friday, I called and was told my car was 2nd in line to be painted and should be ready the next Monday …..or Tuesday.That date came and went and the eta was extended, yet again, to “possibly Thursday” of that week I asked that it be extended to the REAL pick up date so I would not be disappointed yet again. The car was finally ready on Friday, though I had to call to be sure. We did actually pick up the car that Friday.

Customer Service - 2.5/5.0 -

As stated previously, the lack of communication until the very end was poor. It would have been better to know what to expect from the very beginning. The information we received at the actual pick up would have helped us better understand what to expect, with parts and time frame.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0 -

The insurance on my rental car was cancelled because they were notified that work on the car was completed when it was not.

My Experience - 5.0/5.0 -

Caliber collision did an excellent job repairing my vehicle. I will recommend to family and friends. Thank you all for your great work.

Likely to Recommend - 3.0/5.0 -

The repairs took a very long time, and they refused to cover the deductible to make up for the additional rental charges I incurred.

Repair Quality - 3.5/5.0 -

They took far too long to make the repairs, resulting in almost 2k in rental care charges. Over two months.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Job was done great and so far so good was overall pretty happy with the work and caliber collision

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

My car is beautiful again and I’m so thankful!! The communication from Caliber was top notch!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Caliber was great to work with - the communication was impressive and everyone was helpful, friendly and professional!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I will recommend

Repair Quality - 5.0/5.0 -

Did a great job on my Lincoln thank you. Just took to long over 6 weeks. But I am very satisfied.

Customer Service - 5.0/5.0 -

Awesome people

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Back seats were damaged and no response from general manager about repairs

Customer Service - 2.0/5.0

My Experience - 0.0/5.0 -

Please do contact me at 215-732-2635 or my cell phone: 505-500-2533. I would really appreciate an opportunity to ask questions and understand my situation with Caliber.

Likely to Recommend - 0.5/5.0 -

0 is more true. Negative 100

Repair Quality - 0.5/5.0 -

I would give 0 if you offered it. I have never had such a terrible experience with repair. After delaying and delaying for 5-6 weeks, they returned my car with a cracked windshield. My son-in-law picked up the car and paid the deductible because I am currently in Philadelphia. I would have refused.When I brought in the car, they inspected it very carefully, noting every scratch. And now not taking responsibility for their cracking of my windshield. If they they don’t honor the break, I will post terrible and true reviews on all media outlets.

Customer Service - 0.5/5.0 -

I would give 0 if you offered it. I have never had such a terrible experience with repair. After delaying and delaying for 5-6 weeks, they returned my car with a cracked windshield. My son-in-law picked up the car and paid the deductible because I am currently in Philadelphia. I would have refused.When I brought in the car, they inspected it very carefully, noting every scratch. And now not taking responsibility for their cracking of my windshield. If they they don’t honor the break, I will post terrible and true reviews on all media outlets.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 0.0/5.0 -

There was still broken glass all over the car. The trunk floor cover was not even bothered to be installed, car was not remotely cleaned when I was told it would be entirely detailed. It was in the shop for 2 months plus an extra week when I couldn’t pick up the car, entirely unacceptable.

My Experience - 5.0/5.0 -

The work product was excellent. My technician (Cipi) frequently communicated the status of the work. The completion date was as promised.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The entire team performed a pleasant and wonderful job with our Audi. My wife and I are completely satisfied and we give you a Great Big 10. Thank you, Ralph

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The Lady who communicated with me through this journey was outstanding. She kept me up to date with the progress. I didn't even have to follow up, she was very proactive. Ralph

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Highly professional staff & customer oriented. Would have no problem recommending Caliber.

Repair Quality - 5.0/5.0 -

Both the person at the front desk and Clara were both very friendly and helpful. All my questions were fully answered. Clara walked me through all the steps to repair the damage to the left side of my bumper, and what to expect in all the repair steps. As well as coordinating the logistics with my insurance company & Enterprise Car rental.

Customer Service - 5.0/5.0 -

Very pleasant & helpful. Provided me with all the paperwork I needed and clearly defined all the steps & projected timelines. Great customer service at the front desk & Clara as well from beginning to end. She made sure all my questions & concerns were met & the car was in great shape again in a very timely fashion.

My Experience - 5.0/5.0 -

My car was returned to me sparkling inside & out . Thank you for going out of your way to please me

Likely to Recommend - 0.5/5.0 -

As I said previously I will only recommend this shop to my worst enemy.

Repair Quality - 0.5/5.0 -

The shop caused over $3000 damage to my vehicle which was less than a year old. The damage caused by the shop was more than the initial reason for repair. A manager never called to talk over what they did and my options. I don’t believe they even completed the initial repair according to the estimate. There are black paint scuffs on my side mirror that were not there when I dropped my car off at the shop. This is a very poorly run, dishonest, and incompetent shop. I would only recommend it to my worst enemy.

Customer Service - 0.5/5.0 -

The shop manager repeatedly lied that he would call me about the damage his shop did to my vehicle and that he would get me rental car. A completely different manager had to follow through with the promise of a rental car. The assistant assigned to my repair lied to me repeatedly about what had happened and how it happened. No one from the shop has tried to engage in any customer satisfaction.

Returned Clean