Caliber - Santa Fe - W Frontage Rd
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
My car came out great, looking like new again. All of the staff were friendly and accommodating throughout the entire process. I would recommend them to anyone.
My Experience - 5.0/5.0 -
Beautiful job from you guys! I had no doubt it would be. I've had another vehicle of mine repaired by you guys and that job was done wonderfully as well. Awesome customer service as well. Would definitely recommend any day!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work! One of the best collision shops in Santa fe! 👍
Customer Service - 5.0/5.0 -
Great customer service!
Returned Clean
My Experience - 5.0/5.0 -
Great job on the car and the staff was really nice and super helpful
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Cipy was responsive and thorough in adjusting a complex hit and run body and mechanical claim. He coordinated with my carrier and communicated with all parties, and we accomplished our goal of returning my new vehicle to the road without any blemishes and operating at peak performance. I've used Caliber Collision at several locations out of state, and I'll testify that Cipy and Santa Fe are the best.
Customer Service - 5.0/5.0 -
Everything was great!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Great work on the car. Would have been nice if the repair were done more quickly.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Seems like no quality control at all or pride in their workmanship. More interested in getting the vehicle before the end of month so it would not affect their inventory. Used old parts to save on money and did not even attempt to clean the old parts up. Still waiting to this day (10/10/24) for new part for tailgate.
Repair Quality - 1.0/5.0 -
poor response
Customer Service - 0.5/5.0 -
poor response. Hard time getting people to respond and call back. Leave message and no call backs.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Repair and scheduling was good. Could not reach shop by phone during for detail during the Repair
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Have used them before. Great service!
Repair Quality - 5.0/5.0 -
Very good work!
Customer Service - 5.0/5.0 -
Friendly staff.
Returned Clean
Likely to Recommend - 1.0/5.0 -
Lack of timely communication, long time to fix the car, losing parts needed for the repair, no offer to compensate or aid me while I was without car all contribute to this score.
Repair Quality - 4.5/5.0 -
The repair is fantastic. Paint finish matches the rest of the car, the parts don't rattle and the car looks brand new.
Customer Service - 1.5/5.0 -
When I gave them my car, they told me a couple of weeks to repair it. They had my car for nearly 3 weeks before I got an update AFTER I called for one. After a month and my insurance stopped paying for my rental, they told me the parts were still on order. I would have to call to get updates, and when they would say they would call or email me information, they didn't, save for a few times. Despite telling them I was without a vehicle, and saying they would talk with management about getting me a rental, they didn't call me back and I don't believe it was discussed with management. While the CS guy was pleasant, I had no trust I would be called back unless it was about the cost of the job.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Windshield was damaged in accident aswell. I was notified it wasn't going to be repaired. They mentioned it was not part of the accident. I saw and heard an object hit the windshield when accident occurred.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Likely if the new damage and old damage finally gets fixed. Unlikely if it does not.
Repair Quality - 1.5/5.0 -
Repair was made although truck received a different dent during repair. Bed is still sitting crooked even after repair. Awaiting a call from manager to schedule bed repair completion and new dent repair.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Claire was a great person to work with. My one complaint is that my driver side window is scratched. The actual repair work is excellent, but the window being scratched takes away from the otherwise excellent work.
Likely to Recommend - 4.5/5.0 -
Once again repairs took to long
Repair Quality - 5.0/5.0 -
The vehicle came out great. The only thing it took to long to fix a whole month was just to much.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
I would recommend caliber to others. What I like about calibers is they keep me updated on the progress. They appeared to be honest when dealing with customers.
Repair Quality - 5.0/5.0 -
Thank you
Customer Service - 5.0/5.0 -
Caliber did a great job with my auto body repair.