Caliber - Seneca
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly staff and kept me updated throughout the whole process.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 5.0/5.0 -
The entire staff were very friendly and kept me informed about my car. Especially Mrs Pruitt
My Experience - 5.0/5.0 -
Outstanding communication keeping me updated on the progress of my repair. Finished repair looks great.
My Experience - 5.0/5.0 -
Very happy with the results on my truck
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber did a wonderful job and Matt Morton is a great asset to your company. Thank you.
Likely to Recommend - 5.0/5.0 -
Actually my 2 time using them
Repair Quality - 5.0/5.0 -
Great customer service & fast perfect repairs!!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had a great experience with the team members I had the pleasure working with. I got daily updates from Matthew of my car. Everything looks like it just came off the showroom floor. Great experience. I will definitely recommend. Thank you all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Well done. Thank you all!
Customer Service - 5.0/5.0 -
Of the charts wonderful!
Likely to Recommend - 0.5/5.0 -
The staff were all polite, but very dissatisfied with overall service. Also the lack of adequate communication was very dissatisfying.
Repair Quality - 2.5/5.0 -
LED on replaced headlight not working. Waiting on new part to come in.
Customer Service - 1.0/5.0 -
Poor communication from Caliber. Example: I was informed a part that had to be reordered had come in late on a Thursday and reassembly then calibration would start first thing on Friday. I heard nothing at all on Friday. I finally called THEM on Monday afternoon and I was told they had just gotten started. When pressed about the timeline, I was told “the reassembly guy had an emergency” on Friday. I don’t believe the excuse given, but if it was true they should’ve informed me Friday that the work would not be started as previously stated. This is just one example of many during a job that should’ve been 2weeks max and wound up being 6 weeks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly staff & work was excellent on a good timeframe!
Customer Service - 5.0/5.0 -
Staff was above and beyond nice!
Returned Clean
Likely to Recommend - 3.5/5.0 -
Ultimately the vehicle was repaired and everything seems to be ok. I had a problem with the amount of time it took to get the repair done.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I am sad that I have to respond with that as my first experience with this shop was great, but this has been the complete opposite of that.
Repair Quality - 2.0/5.0 -
My car was damaged in a wreck at the end of May. I was notified and understood the repairs would take close to a month which was fine. The trouble began in the last few weeks. First I was told different things by different people when I called to check if repairs were near completion. I was told on a Wednesday the car would be done by the end of the week, called at the end of that week and was told the next week as a part came in damaged. Got a call on Thursday the next week was told the car would be ready the next day, got a ride to work but didn’t hear anything from Caliber all day so called and was told it was not ready and it would be the next week. Called the next week was then told the car was done but insurance hadn’t paid the last payment but they were working on it, end of that week called and was told the insurance still hadn’t came through with proof of payment. When I called the insurance company they stated they had not heard from Caliber. I showed grace and understanding as it could come down to miscommunication. Then came time that Caliber called and told me the car was ready, recalibrating, clean, payment came through, and I needed to get the car. I get there to pick up the car, pay my deductible and walk out to the car only to find multiple issues including black sharpie marks on the door, interior that not only wasn’t vacuumed but dirtier than before, a panel missing in the back corner at the back door on the drivers side, and the same side back door wouldn’t even open. I brought this issue up to the representative who said they would get it looked at immediately. I was late to work that day as we sat waiting for the car (which was supposed to be completely done) to get these issues addressed. I was given the keys, tested the door, it worked and I left. I get a minute down the road and my back tire pressure sensor starts going off. Turns out it had not been recalibrated after being replaced. I figured I’d call the next day for it to be looked at. Next day comes and I go to take my child to the babysitters and the same back door will not open again. I go up to Caliber and have to leave it there, again was late to work as I had to call for a ride from the shop. I wait until almost end of day and had not heard anything, call up and they say that I can get the car they have to order a part and I can bring the car back, leave it again for the back door to be repaired when they receive the part. I used this repair shop because the last time I had to have vehicle repairs the experience was excellent, this has been and continues to be a very disappointing experience. I have been apologized to but there should not be anything to apologize for if proper inspections had been done and repairs had met customer and company expectations.
Customer Service - 2.5/5.0 -
A lot of empty apologies and promises for the car to be ready, clean, and good to go. While people seem to be nice and not rude, I don’t like feeling like I am unimportant and just another person they need to hurry through to go on to the next.
Likely to Recommend - 5.0/5.0 -
Because we were pleased I would be happy to recommend
Repair Quality - 5.0/5.0 -
Service was scheduled and completed quickly
Customer Service - 5.0/5.0 -
They were persistent in trying to schedule the repair