Caliber - Seneca
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice and easy to work with and great work and all around service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
The repair quality seems to be good so far. The shop itself is lacking in customer service. Very poor.
Customer Service - 0.5/5.0 -
When the shop called (Kaitlyn sp?) she asked for my husband. I advised her my husband passed away in January. They continued to have his name on paperwork and phone calls. This survey I am currently filling out was sent to my deceased husband. I am the customer. When they contacted me initially I set an appointment for 9:30 on April 20. I got a text reminder for 9:45. I arrived at 9:30, checked in and waited until 10:30 until someone spoke with me. Finally, someone named Sabrina came out, seemed rushed, and went with me to take a look at my vehicle. The right passenger side of the vehicle was damaged with extensive damage to the tire. The vehicle was damaged by another driver who was at fault with Progressive Insurance covering the damage. I requested to Sabrina that when the tire was replaced they also replace the driver's side tire so the truck would ride better with two new tires on the front. They could replace the spare tire with the left front. I told her I would pay any additional amount to have that done. She said she would call me prior to the work being done on the vehicle. Next I heard from them was April 30 saying the repairs had been completed and the vehicle could be picked up. Again, in the voicemail they asked to speak with my deceased husband. I had received no communication prior to that. When I texted the contact number which said it was Sabrina I asked her to confirm the driver's side tire had been replaced. She apologized for not contacting me and said no, her tire guy said there would be an additional charge. I reminded her I said I would pay the additional amount. I am not happy my request was not fulfilled and that I had no communication to that end. I again had an appointment to pick up the truck on May 1. When my son and I arrived there was no one in the office. Multiple customers came and went but no office personnel appeared. The bell on the front door sounded many times. After we had been there for 30 minutes my son walked out to the shop trying to get the attention of someone. He waved and there was initially no response. Then one gentleman said to another, I think that guy (my son) would like to speak with you. The second man said , well maybe I don't want to speak with him, but did finally acknowledge my son when my son said there are multiple people waiting in your lobby. The man said we are in a meeting and someone will be there when we are finished. If there had been some kind of sign on the door or on the desk that would have at least let us know what was going on we would not have felt totally ignored, but there was no communication. When (Kaitlyn) did finally return to the front she put a paper in front of me (again, with my deceased husband's name on it. I am the customer) to sign that didn't include the full document, just the signature page. When I requested the full document she acted like she was being put upon. Finally, Sabrina came out but by that time, after waiting so long, I was quite agitated by the lack of customer service. I just wanted to get out of there. Although the techs may have done an acceptable job the office staff was inconsiderate and unacceptable.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks better than expected
Customer Service - 5.0/5.0 -
Very helpful as needed. Was able to reach out and get timely response
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Matt is incredible. He is the kindest and most genuine person, and incredibly helpful! He deserves to be recognized!
Customer Service - 5.0/5.0 -
Matt is just the best!!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication, friendly staff, quick and efficient repairs.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service and repairs look amazing! Appreciate the complimentary car wash too!
Customer Service - 5.0/5.0 -
Sabrina was great! She communicated every step of the process and followed up with answers to all my questions
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good service and they kept me updated on everything.