Caliber - Somerset

Likely to Recommend - 0.5/5.0 -

I would tell people to stay away from this place!

Repair Quality - 2.5/5.0 -

While the repair to the damaged area seems to be done correctly, there is now a sparkly film on windshield that doesnt come off. As if there was over spray from a clear coat or something on it.

Customer Service - 1.0/5.0 -

I was originally quoted an estimate of $2400 and approx. a week to fix the vehicle. By the time I was able to get my vehicle back- it was a month later and over $9900 in damage. There was little to no communication during this time and in order to get updates- I had to contact them.

Likely to Recommend - 5.0/5.0 -

I have only good things to say about Caliber Collision and would recommend them to anyone who needs repairs on their vehicle.

Repair Quality - 5.0/5.0 -

My truck looks brand new and runs wonderfully!

Customer Service - 5.0/5.0 -

Employees at Caliber Collision were friendly and knowledgeable!

Returned Clean

My Experience - 0.0/5.0 -

with the repairs yes, But the misinformation along the way NO.

Likely to Recommend - 2.0/5.0

Repair Quality - 3.0/5.0

Customer Service - 3.0/5.0

My Experience - 0.0/5.0 -

they said it would take a month, it took over 3 months. communication was lacking and when i would finally get ahold of them they would say it would be ready next friday. I have dash video from 2 weeks in where they said they forgot to order a hood and it would take 2 months to get but they mentioned that and just strung me along. where they left sit for 3 months all 4 tire was low and the battery was dead and ruined. the left car cover in think dust like substance that i can’t get out of fabric.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Every one was very helpful from start to finish and it was completed before the estimated date.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Satisfied with service , job completed in a timely manner.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Not enough communication about my vehicle. It now has a clicking sound where it was repaired.

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0 -

Looks good right now but to soon to know for sure.

Customer Service - 1.5/5.0 -

Not enough communication about the repairs, too much wrong information given.

My Experience - 5.0/5.0 -

My car looks brand new. The communication was very helpful throughout to know when to expect it to be done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks like new again. The communication during the process was great so I knew exactly what to expect and when.

Customer Service - 5.0/5.0 -

I mainly talked with the ladies at the front, and they were all very friendly and excellent

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 2.5/5.0 -

Best experience was day of pickup. I presume I spoke with the office manager. He was open with me about staffing changes and cleared up all of my concerns. I wish I had talked to him from the beginning instead of feeling like i was strung along.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

The repairs were fine but the lack of communication was awful...I had called 4 or 5 time to try to improve my pick up date due to a prearranged travel date of Nov.30th and that was never confirmed at all by you all...but thanks to myself making so many calls I did get it back with time to spare, so for that I thank you folks.

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

It took 6 weeks for a small repair. The finish date kept getting extended. When I picked it up, sensors that weren’t broken before the accident are now broken.

Customer Service - 2.0/5.0 -

When I texted about my car, no one texted back. When I called someone would say they would call back, but did not.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.0/5.0

Repair Quality - 0.5/5.0 -

Clearly stated to the person that assessed my damage to my truck that I wanted a different grille on my truck that was damaged and I was willing to pay the difference on the price. I made sure he wrote it down. Picked truck up and same grille. Cameras were not calibrated. 1 trip to Caliber & 2 trips to Toyota to get it fixed. As an improvement science advocate, so very much to improve! Interesting that I found zero reviews when my insurance recommended????

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I wouldn’t bring a bicycle to the shop

Repair Quality - 0.5/5.0 -

Still dented plus additional damage inside car

Customer Service - 0.5/5.0 -

I endured a frustrating two-month ordeal at this car repair shop. Despite being repeatedly assured that my car would be completed the following week, I was left waiting for the same promise week after week. It’s highly likely that my car wasn’t even touched for three to four weeks, as I received conflicting information from different staff members. Finally, I retrieved my car, only to find it still dented, with a messed-up window tint, two damaged pieces of my dashboard, and a seatbelt that wouldn’t even work. They came out to my workplace to fix the seatbelt, but I was informed on the 13th that the dashboard had arrived and the boss was arranging its installation. Eight days later, I still haven’t received any updates, despite sending multiple messages requesting progress. This entire situation has been a nightmare. I had to rent a car out of pocket for several hundred dollars because my car was taking so long to be repaired. When I finally got it back, it was damaged, and I have to take it back to the shop whenever someone manages to find the time to schedule an appointment. Then, I have to find time to take it to the tint shop to get the tint repaired. I’m also quite certain that I had a car seat in the backseat when I dropped off the car, but it’s nowhere to be found. I was told that they would search for it at the shop, but I haven’t heard back on that either. What kind of circus are you running? I understand that many vehicles were damaged in the storm that my car was affected by, but why take on so many jobs that you can’t manage and can’t satisfy your customers? It’s evident that you have far too many vehicles to repair in a timely manner.

My Experience - 5.0/5.0 -

Clean and beautiful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The service and repair was great.always let us know how things us going.they have a great customer service center.thanks

Likely to Recommend - 5.0/5.0 -

I would tell everyone to come there.

Repair Quality - 5.0/5.0 -

Thanks you the great job you did.

Customer Service - 5.0/5.0 -

Very happy with the service

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0

Customer Service - 4.0/5.0