Caliber - Springville

4.9 (1,884reviews)
97%
237 S 2200 W,  Springville,  UT  84663
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,884)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, proactive communication, and impressive timeliness. Repairs were frequently described as flawless, with vehicles returned looking brand new. Text and phone updates throughout the repair process were highlighted as a standout feature, keeping customers informed and confident. Many noted their vehicles were completed ahead of schedule, often by days or even weeks. The friendly, professional, and knowledgeable staff created a welcoming experience that turned stressful situations into smooth, reassuring ones. Repeat customers and enthusiastic referrals reflect strong loyalty. A few customers noted minor areas for improvement, including more detailed progress indicators in update messages, occasional communication gaps, and isolated quality touch-up needs, all shared directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"... communications from customer service oriented personnel, timely completion of high quality repairs from a clean facility. I'm very happy with the level of service and the ..." Read more
"Best collision repair shop I've worked with. Body and paint work was perfect!"
"... of the replacement parts was less than expected. Paint matched the original paint exactly and the bodywork was impeccable. They texted me each day with a report on the repair ..." Read more
"Literally looks better than it did before the accident happened."
"... communication was a constant, which I appreciated. The work is brilliant. The car is perfect." Read more
"... was notified every day or two. I was thrilled that my car was ready for pick-up about a week earlier than estimated. The work was excellent and has nothing that makes ..." Read more
"Promised on a Monday but delivered three days early."
"Great color match and completed 2 weeks ahead of schedule. Staff was wonderful."
"Truck was fixed earlier than expected, cheaper than quoted, and customer service was fantastic!!! This is my ..." Read more
"... convenient while I was at work and unable to answer calls. Their communication was clear and proactive, and they always ensured I was comfortable with any ..." Read more
"... off and picking up went smoothly on their part, and I always knew what stage of the process my car was in though their communication process. Best customer ..." Read more
"... communication is key especially in business aspects. I appreciate the line of communication letting me know what was going on, and the timely responses. The repairs were completed ..." Read more
"... excellent work. But what I appreciated even more was the constant communication they maintained throughout the process regarding the repairs and what they were doing with ..." Read more
"... car there when I picked my car up. I felt like the communication was fantastic from start to finish with updates every day. My car looks amazing and I was so impressed to even ..." Read more

My Experience

My Experience

So fast! Friendly and excellent service.

My Experience

Repair work was completed on schedule and looks beautiful. Cost was lower than expected because they were able to remove one molding cleanly and put it back as it was which they were not sure could be done at the estimate stage. I was even offered a ride home at drop off. This company treated me with utmost professionalism and courtesy. I will use them again if given the opportunity. Thanks so much!

Likely to Recommend

I already told friends to come here, and to tell their friends.

Repair Quality

Customer Service

Good repair, super fast, and Linda and Kenna are the best!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Your service was excellent. The team was kind and accomedating. Thank you so much for your great and timely service. 10

Customer Service

Dear Caliber, I must not be doing this message right because I've two previous messages about how very much I appreciate your kind and excellent on my vehicle. Thank you very much.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Gaige is always on top of things and is very professional!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very impressed with the communication and how quick we had our car back. My bumper looks great.

My Experience

My car looks great. You would never know anything had happened to it! They did a great job cleaning it inside and out as well. Thank you to the whole team!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

From start to finish I was completely satisfied with the service. Would highly recommend your business.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Would recommend to everyone

Repair Quality

Amazing service and very easy to work with! Kenna was absolutely outstanding! Highly recommend!

Customer Service

Amazing service and very easy to work with! Kenna was absolutely outstanding! Highly recommend!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Chris took excellent care of me. Keeping me updated throughout the whole process. Working with me for a couple extra items I didn’t think about and til after dropping off my truck. Excellent customer service.

Likely to Recommend

I have used Caliber twice and both times were exceptional.

Repair Quality

Great work in a timely manner

Customer Service

They answered all my questions and kept me informed.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything got done much faster than I expected. I really appreciated the quality and efficiency.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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