Caliber - Provo
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fast service (received car back 1 full week earlier than estimate), quality work, good communication throughout the process!
Likely to Recommend - 5.0/5.0 -
I don’t really talk about car repair shops often but if I ever do I would recommend caliber collision
Repair Quality - 5.0/5.0 -
It was very fast and done reliably and it looks good as new
Customer Service - 5.0/5.0 -
Holli explained everything she was doing how long it would take and estimates all while keeping it simple I’m not a car person but she was able to help me better understand what was going on
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Chris Schroeder. Made every step of the process easy, like family would. The techs did great work - hats off to them as well. Hollie was so nice - she was awesome.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
I was very satisfied until I started getting bombarded with nonstop texts and emails to take the survey. The last text was disingenuous telling me to please rate everything a “10”. Hi Steven, I emailed you a Customer Survey. The survey is SUPER important to Me & my Team. It would be GREATLY appreciated if you would take TWO minutes today, fill out the survey & give us a PERFECT score with ALL 10's! Thank You. Hope you have a WONDERFUL week! Holli Caliber Collision Provo Reply "STOP" to cancel. This smacks of incentive based customer rating NOT a sincere request for customer feedback. If Caliber has transitioned to incentives based on NPS scores and survey data, it is misguided. Does not feel good as a customer. When you are interested in genuine customer feedback, not just petitioned high scores to satisfy an incentive system or management, let me know. Until then, your survey system has left this customer with a negative impression that you don’t really care about me as much as you do about the rating I give you. Not good.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
i liked that you cleaned my car for me that put a big smile on my face
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Would absolutely use you guys again. Very quick, exceptional work.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Second repair job at Caliber. They always do a great job, but the customer service this time around was stellar. Thanks Holli for taking care of of our car!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Si definitivamente los recomiendo
Repair Quality - 5.0/5.0 -
Todo Muy bien gracias y mi carro quedó muy bien y muy contenta por toda su atención todos son muy amables muchas gracias 🙏
Customer Service - 5.0/5.0 -
Todo el personal de ahí con muy amables aunque no hablen español Muchas gracias 🙏
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0 -
Mechanical repairs misalignment. Fender and hood misalignment. Missing parts / fender well.
Customer Service - 3.5/5.0 -
They seem complacent. Poor inter office communication.
My Experience - 5.0/5.0 -
They did a great job and went faster than expected, which was awesome!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The work appears to be well done. I appreciate Braden staying late to help us be able to pick up the vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Caliber did good work in a timely way and kept regular communication so we knew where things stood
My Experience - 5.0/5.0 -
Braden was great! He made sure to constantly keep me updated with the process of my car and always answered any questions I had!