Caliber - Provo

4.8 (4,937reviews)
97%
1545 North State Street,  Provo,  UT  84604
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (4,937)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and email updates that kept them informed throughout the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new upon return. Timeliness was a standout strength, as many repairs were completed ahead of schedule, often surprising customers. Staff friendliness and professionalism were frequently commended. A few customers noted isolated concerns about front desk interactions lacking warmth, occasional delays, and minor quality issues such as paint mismatches or missing parts - all raised directly by customers. Overall, the vast majority of feedback reflects a highly satisfying, stress-free repair experience with exceptional service standards.
AI-Generated from reviews written in the last 12 months
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"... Rental that made that part of the experience smooth! The quality of the repairs was amazing!! I give the whole experience a 10!" Read more
"... incomplete communication with them from start to end, the repairs were fantastic and done in a timely manner, very professional and very fast" Read more
"... pleased with the work Caliber Collision did on my car. The repairs look fantastic, and the service was professional from start to finish. Highly recommend!" Read more
"... 2nd experience. These people have it wired tight. Best service and work I've ever experienced." Read more
"Frequent texts kept me informed of the progress"
"Fast service received car back 1 full week earlier than estimate, quality work, good communication throughout the ..." Read more
"I know it was a minor repair but it was done in 1 day. Great experience"
"It was 2 days early!"
"The estimated day that my car would be done was about 4-5 days before it was actually done."
"Dates for completion kept being extended and communication was not transparent or honest. We were first told it would be done mid June, then ..." Read more
"... service was friendly and professional in every way. Updates were available throughout the repair process and the repair was completed sooner than expected. ..." Read more
"... communication between the shop and customer is great. I never once wondered what was happening and how things were going" Read more
"They gave us updates during the first two weeks, but they were not accurate. During the last week, they communicated honestly and that helped."
"... the actual expected date which I never received. So the automatic email could probably be fixed for future reference!" Read more

My Experience

I was very happy with the final work! They definitely take care of your car and you very well! I would definitely come back for any future projects with my car

My Experience

My Experience

You guys did a great job with repairs and finishing early

Likely to Recommend

Repair Quality

They were done quicker than anticipated, my car is working well, and they vacuumed out my car too!

Customer Service

Holly was awesome and friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Amazing service, beautiful work, excellent job of keeping me posted on status of my car.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Very good with communication and updates on the progress of work being done, kind and respectful ☆☆☆☆☆

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Fast, friendly, quality service. Above and beyond expectations. Washed my vehicle. Offered to contact rental agency, etc. Customer service is clearly a top priority.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very easy to work with. Work done on time and to accommodate my schedyle

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

A different problem was found and resolved. No charge for parts ordered that were to resolve the perceived problem. The vehicle was thoroughly cleaned inside and out. They went beyond expectations!

Likely to Recommend

Repair Quality

Great customer service!

Customer Service

Great customer service!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

We were grateful for all those who met with us about the repairs to our car after the accident. We were pleased with the repairs and the detail to repairs were exceptional. Thank you so much. We know now how you get your good reputation we see your high-quality. Thank you so much.

My Experience

It was great!

My Experience

Appreciated the quick and straightforward service. I would use this business again!

My Experience

Thank you for the great care and precision taken. Looks brand new. Couldn't be more satisfied!

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