Caliber - American Fork

4.8 (4,632reviews)
94%
62 North 1020 West,  American Fork,  UT  84003

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car

Reviews (4,632)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for exceptional customer service, described as friendly, professional, and genuinely caring. Communication was a standout strength, with customers appreciating regular text updates throughout the repair process. Many were pleasantly surprised when their vehicles were completed ahead of schedule. Customers also highlighted the added touch of interior and exterior cleaning as going above and beyond. A few customers noted areas for improvement directly from their experiences, including inconsistent proactive communication after pickup, occasional delays in repair completion, and isolated quality concerns such as residual debris or misaligned parts. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop.
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"... wanted to make sure I was satisfied with the repairs. My entire experience with your shop was top notch! But the thing that put me over the top with gratitude ..." Read more
"Fabulous work. Fabulous communication. I highly recommend Caliber."
"... beginning, you were very attentive and professional. The work was done very well, they completed the repairs quickly, and you kept me informed throughout the entire process. ..." Read more
"The engine has a leak the color doesnt match. They left my AC cap off after refilling it and left ..." Read more
"There is still glass fragments in our seats. I was cut today by a little piece of glass as I put ..." Read more
"They took great care of my car! Got it back to me sooner than the expected date they gave me. Everything turned out amazing."
"Beautifully done, under time and under other estimates"
"... messages during the process kept us in the loop. And you had our car finished 11 days before planned. Very close to perfection!" Read more
"... delivery was extremely professional and efficient. I was expecting at least 2 weeks to complete the job, but I got my truck back in 4 days. Excellent work and very good communications." Read more
"It took over 6 months for me to get the vehicle back"

My Experience

Caliber Collision made this whole process so easy. From insurance and rental car and doing such a fabulous job on my car. I’m very very pleased!

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Returned Clean

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My Experience

This was the 2nd time cal col has fixed the car. I was very satisfied with the work done. A special thanks to Melanie in processing the paper work. Thanks to all who worked on the honda

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They have always worked well with my vehicle repairs.

Customer Service

Friendly and kind.

Returned Clean

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My Experience

My Experience

My back tail light still needs to be repaired

My Experience

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Andrew with Caliber went above and beyond to make sure my car was perfect. I’ve never had a better experience with a shop and will be using caliber in the future!

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Returned Clean

My Experience

Work looks great! Thank you for a very satisfactory repair!

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Car smells like smoke after being at the body shop. I spent over $380 to get a detail prior to the repair and now it smells like smoke!!

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Phone calls were not returned a lot. Communication was all coming from us calling in,

Returned Clean

Likely to Recommend

Repair Quality

They were amazing and dealt with my insurance issues. I would highly recommend Caliber collision in AF.

Customer Service

Returned Clean

My Experience

The only tricky part of our experience was that the part was on back order and kept being pushed later and later. We understand that this was due to Honda jand not on your end. It did make it tricky because Geico would only cover one month for a rental, so we turned in our rental at that point to avoid costly fees. We were happy that you worked around this letting us get our van back until the part arrived. This worked well for us. Thank you.! We’re satisfied customers.

My Experience

Terrible communication until I started calling for updates. Didn’t receive any news for 2 week… nothing