Caliber - Springville

4.9 (1,845reviews)
97%
237 S 2200 W,  Springville,  UT  84663
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Reviews (1,845)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, proactive communication, and impressive timeliness. Many highlighted the seamless repair process, with vehicles frequently completed ahead of schedule. The quality of repairs received high acclaim, with numerous customers noting their vehicles looked brand new or even better than before. Text and phone updates throughout the repair process were widely appreciated, keeping customers informed at every stage. The friendly, professional, and knowledgeable staff were frequently commended for going above and beyond. Several customers noted this was not their first visit, reflecting strong loyalty and trust. A few customers mentioned areas for improvement, including more detailed progress indicators in update texts, occasional repair completeness concerns, and clearer communication around cost overages, as noted directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... communications from customer service oriented personnel, timely completion of high quality repairs from a clean facility. I'm very happy with the level of service and the ..." Read more
"Best collision repair shop I've worked with. Body and paint work was perfect!"
"... of the replacement parts was less than expected. Paint matched the original paint exactly and the bodywork was impeccable. They texted me each day with a report on the repair ..." Read more
"Literally looks better than it did before the accident happened."
"... the insurance company for another option. We were so happy with the work and customer service experience! Thank you!!!" Read more
"... was notified every day or two. I was thrilled that my car was ready for pick-up about a week earlier than estimated. The work was excellent and has nothing that makes ..." Read more
"Amazing! Repair were completed quickly and ahead of what they had estimated. The repair looked amazing, like it never happened."
"Truck was fixed earlier than expected, cheaper than quoted, and customer service was fantastic!!! This is my ..." Read more
"Promised on a Monday but delivered three days early."
"... convenient while I was at work and unable to answer calls. Their communication was clear and proactive, and they always ensured I was comfortable with any ..." Read more
"... off and picking up went smoothly on their part, and I always knew what stage of the process my car was in though their communication process. Best customer ..." Read more
"Loved the constant updates, I always knew exactly what was going on with my vehicle."
"Best customer service around! I got daily updates via text the whole way through. Nice, clean facility and quality work on my vehicle! ..." Read more
"... excellent work. But what I appreciated even more was the constant communication they maintained throughout the process regarding the repairs and what they were doing with ..." Read more

My Experience

Looks perfect and cleaner than it has in a while.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am an insurance agent, and over 20 years have learned that communication is key especially in business aspects. I appreciate the line of communication letting me know what was going on, and the timely responses. The repairs were completed quickly (although they weren’t extensive repairs) I was still very impressed and happy with the turnaround time of drop off and pick up. I appreciate the level of professionalism that was provided, and really felt that everyone cared. I will most definitely continue referring clients as an agent to Caliber and now after having my own personal experience will be able to share that with other as well.

My Experience

Always kept me updated on the progress of our car repairs. Did a great job!

My Experience

I am astounded my truck looks so good I truly appreciate the professionalism they submitted their At caliber collision, I would use them again, and I would recommend them to other people

My Experience

Gaige did a great job on keeping me updated. It appears everything is working great on my truck.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kenna and the team were great. Stayed on schedule ( even a few hours early) made the whole process so much simpler than I expected.

Likely to Recommend

Repair Quality

Kenna was great, the truck came back looking great

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Mckenna was amazing! She made it super easy to deal with this. Was honest and upfront. The job you guys did is amazing! Absolutely satisfied!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great and professional

Likely to Recommend

Repair Quality

Very good

Customer Service

Very good

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I've had nothing but good experiences from you guys, even when insurance is being churlish.

Repair Quality

As always, helpful, quick and thorough with an excellent quality repair.

Customer Service

Were available to answer questions, and in office during hours I could meet them.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Everything went smooth and the fix is perfect

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Job verry we’ll done

Likely to Recommend

Repair Quality

Great job looks great

Customer Service

Good job faster than quoted

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I don’t have experience with a lot of autobody, so it’s hard to know for sure. But if someone asked if I had a good experience with caliber I can tell them yes.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good updates and happy with the work done. Thank you. Kenna has been helpful.

Customer Service

Good updates and happy with the work done. Thank you. Kenna has been helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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