Caliber - Stewartstown
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Work was completed before the planned date. Great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very Happy that they kept me posted on what they were doing Neva and Franwere very helpful and answer my Questions without a problématique they were both réassurance to me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job and kept us informed of everything going on.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
What a great job. My 7year old car looks brand new! The office staff couldn’t have been more helpful and pleasant. Will definitely recommend Caliber Collision.
My Experience - 5.0/5.0 -
Terrific job. Excellent communication
My Experience - 5.0/5.0 -
Neva, and the entire staff at Caliber Collision were very helpful and went above and beyond! The communication throughout the repair process was excellent. I hope to not need the expertise at Caliber Collision, Stewartstown, PA, in the future, but if I find myself in need of vehicle repairs again, I know where I’ll be bringing my vehicle.
Likely to Recommend - 5.0/5.0 -
Beyond satisfied with my experience and would absolutely recommend to a friend!
Repair Quality - 5.0/5.0 -
Excellent repair!
Customer Service - 5.0/5.0 -
Very efficient and straightforward communication by this caliber collision location
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very friendly staff and excellent service and communication
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
It took 2 weeks for someone to even contact me about making an appointment after my insurance sent over the information to be scheduled. Then my insurance representative had to go up the chain for me to be able to make an appointment. Once the appointment was made and I coordinated the tow I was informed that everything was complete and there was no additional steps to be taken and the repairs would be begin. However that was not the case because I received a call the day after my car was towed to the shop(3 days after the phone call to set up the appointment) and was spoken to very rudely asking if I received an email from Caliber. When I stated I wasn’t sure if I have received anything but I would check right now, so I begin checking my email and then met again with a rude response stating “Well we need you to read the email and sign off so we can start repairs”. When my car was then completed I called to verify if there was a specific time I need to pick up my vehicle or if it just needed to be anytime within business hours and again was met with very rude responses. Overall very poor communication, rudeness, and an unnecessary amount of wait time to get the car scheduled to repairs. I understand mistakes happen along the way, there can be miscommunications, technology issues, and everyone has a bad day but the amount of issues, rudeness, and poor communication was upsetting.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Terrific service and communication. Would highly recommend Calber
Likely to Recommend - 1.0/5.0
Repair Quality - 3.0/5.0 -
The repairs looked good but it took a full 3 weeks.
Customer Service - 4.0/5.0 -
For the most part I was kept informed about weekly repair progress
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was wonderful.
Customer Service - 5.0/5.0 -
Devin was on point, her follow up and updates were great, keeping me informed every step of the way!
Returned Clean
My Experience - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0 -
Excellent customer service locally with Devon and Fran it was just the long wait time (double the estimate) for my car’s completion. Caliber Stewartstown deserves to be a direct repair with Erie Insurance; not sure if this possibly contributed in the delays and mis-communication from Erie and Enterprise.
Repair Quality - 4.0/5.0 -
Devon and Fran were very helpful, kind and empathetic. They kept me updated and involved. I appreciate their honesty, customer service, and work ethic. The only thing I would change is the duration of the repairs, it ended up being twice as along as estimated. However it was out of their control…with access to parts, outsourcing, and follow up from the insurance company. Without a doubt they tried their best to provide the best service locally.
Customer Service - 5.0/5.0 -
Excellent customer service from Fran and Devon. Erie had contacted the wrong shop; when I arrived for the appointment I had no idea that Erie scheduled me somewhere else. They greeted me warmly and made time for me and the estimate.