Caliber - Toms River
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
I wouldn’t . Between the lack of communication of what was going on with my truck and then the fact that when they painted the truck the put on a different paint that the said “this is what the manufacturer told us” even though that was not what was previously on my truck
Repair Quality - 0.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repairs were completed professionally and on time.
Likely to Recommend - 5.0/5.0 -
Very professional and clean.
Repair Quality - 5.0/5.0 -
Induction was easy. Everything was explained and repairs were completed in a reasonable time frame.
Customer Service - 5.0/5.0 -
Every one was courteous and friendly.
My Experience - 5.0/5.0 -
Thank You!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service all staff were amazing Both David and Jason were the best absolutely amazing
Likely to Recommend - 5.0/5.0 -
I would only recommend calibur
Repair Quality - 5.0/5.0 -
Jason was amazing my truck looks great
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The work was done very well and completed when promised.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The work was done very well
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Still waiting for a call back. Horrible
Repair Quality - 1.0/5.0 -
Zero communication.
Customer Service - 1.0/5.0 -
Had my car for 8 days for a small scratch, zero communication. Had to call multiple times for answers.
My Experience - 5.0/5.0 -
Caliber Collision is truly the best. They are professionals who make unpleasant situations of your vehicle being damaged turned around to having a beautiful vehicle looking like it just came out of a show room!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very glad to have my car .thank u for checking every detail.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good
Customer Service - 5.0/5.0 -
Like your personal
Returned Clean
My Experience - 0.0/5.0 -
My contact at Caliber is a really nice guy and kept me updated on the status of my vehicle. After 6 weeks, I was so excited when I was notified the repairs were complete and I should make the 900 mile journey to pick it up. That excitement dwindled quickly and turned into disappointment after a series of issues were found during and after the walk around. I’m surprised and concerned that Caliber’s final quality check passed. I wouldn’t (and didn’t) give it a pass based on the issues found. Unfortunately, I made the 900 mile journey back home with a car that requires additional work from a local Caliber to correct the issues. I was clear with the collision center that time isn’t an issue for me. Take all the time they need as long as it’s a job well done. It just felt like there was urgency, based on hearing the staff talk, for them to get cars out of shop by end of month. Sacrificing quality for the sake of metrics is unfortunate. I didn’t expect off the assembly line from the factory perfect. I did expect like new perfect though. The issues found were: 1. A 2 inch gash on the front right side of the grille. We found it in the first 15 seconds of the walk around. The grille was a brand new part and should have been perfect condition. The team spent ~5 hours trying to correct the issue, which I appreciate. However, the correct choice to me would’ve been to replace the part. 2. The driver side headlight assembly was replaced with a used one from a wrecked vehicle. The headlight doesn’t match the original headlight and has damage to the rubber sealing 3. After driving the car for ~10 minutes, the damaged replacement headlight fogged over with condensation. 4. The hood is slightly crooked / uneven and the seams don’t line up with the sides of the car and front grille. 5. The drive side wheel well liner wasn’t replaced. It’s ripped, still has deer hair on it, and is missing push clips to hold it in place. 6. A piece of the grille was replaced with an incorrect part. The trim level comes with glossy black finish. The part used was matte finish. 7. Something didn’t go right when the sensors and cameras were re-calibrated because Highway Driving Assist no longer registers lane markers correctly. This feels dangerous given I’m not sure if the safety feature is working correctly. Complete satisfaction will be achieved after my local Caliber corrects the issues above and verifies no other issues exist.
Likely to Recommend - 0.5/5.0 -
I cant, in good faith, recommend the shop to anyone based on my experience.
Repair Quality - 1.0/5.0 -
The repairs were not completed to my satisfaction and I asked State Farm to not pay the claim until repairs are complete. Some of the repairs weren’t done correctly and some broken items weren’t replaced. Unfortunately, the more I look the more issues I find. The vehicle was transferred to my local Caliber in Alabama to complete / redo some of the repairs.
Customer Service - 1.0/5.0 -
Everyone was very nice and friendly. Unfortunately, nice didn’t complete the job right the first time.
My Experience - 5.0/5.0 -
Jason, Beth, and the entire team at Caliber made this repair a breeze
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
When I picked up my jeep, because they said it was ready, it was missing hardware. It was loose on the bottom side of the vehicle by the door.They had to take it back for another 15 minutes to put the hardware on and tighten everything up. But other than that, they did a good job.
My Experience - 5.0/5.0 -
Jason was great communicating. Turnaround time tremendous!