Caliber - West Lafayette

4.9 (1,518reviews)
98%
3520 Paramount Dr,  West Lafayette,  IN  47906
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In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car
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Email

Reviews (1,518)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting the convenience of regular text and call updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new or better than before. Timeliness was a strong point, as numerous customers noted their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond were repeatedly commended. Added touches like interior cleaning and assistance with rental car returns were appreciated as unexpected bonuses. A few customers noted areas for improvement directly from their experience, including more consistent communication updates in later repair stages, clearer explanations of estimate terminology, and better management of timeline expectations when delays occurred.
AI-Generated from reviews written in the last 12 months
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"... collision. These guys are nothing short of amazing! Excellent customer service and I loved the constant text updates throughout. They went above and beyond any service ..." Read more
"... made sure I felt comfortable every step of the way. Their work was thorough and detailed, and my vehicle looks amazing. Its clear they truly care about their customers ..." Read more
"... helpful and willing to answer any questions I had. The repairs looked great. Overall, this was the best repair experience Ive had." Read more
"I have used their service at least 3 times and they are very responsive and friendly and their work is exceptional. I love ..." Read more
"The repairs look great, and mechanically everything is back to normal. I was thrilled that I did not have to reset any ..." Read more
"... friendly. I was kept updated every step of the way and my vehicle was finished earlier than expected." Read more
"They get my car repaired a week earlier than estimated timeline."
"Great work! Car looks great and it took less than a week."
"... and I was very well informed every step of the way. My car was even ready a week ahead of time. Very professional!" Read more
"The repair was estimated to take 1 month but took 2.5 months. I was told the delay was due to the electronic system ..." Read more
"The communication was impeccable and the customer service was top notch! I couldnt have asked for for an easier experience ..." Read more
"Their communication is the best Ive ever seen they are truly on it. And you can tell they care about you and getting ..." Read more
"Great communication. I appreciated getting email updates about my vehicles status even if it wasn't detailed. I knew I could call if ..." Read more
"... did nice work but didnt deliver on promised return. The communication of this delay was fair, not great. I had to call on three occasions to find out what ..." Read more
"... great. The communication during repairs fell flat. The updates were generic and I had no idea what was happening and when. When the completion date changed it was a complete ..." Read more

My Experience

I appreciate Pat Hardebeck’s personal attention and time trying to make the repair as easy as possible. He went above and beyond.

My Experience

My Experience

Employees are very cordial and customer friendly! Also very professional! They did a great job!

My Experience

The team was excellent to work with, especially Ashley, she kept me updated each week then each day towards the end and it was very much appreciated!

Likely to Recommend

Repair Quality

No issues at all. Process was seamless.

Customer Service

Excellent I would recommend anyone needing that service to use them.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Always a great job. Ashley is amazing!

My Experience

Excellent communication excellent job on the repair and very fast and efficient would recommend to anyone

My Experience

very nice quick response and quick repair

My Experience

They took the time to explain the details of repairing my vehicle. Photos were provided to show all the damage. They were friendly and courteous.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Pretty good

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Went over and beyond what was necessary. Took my vehicle to Ziebart and had the rust proofing applied to the new bodywork. Also had the Rhino bed lining reapplied. Thank you so much.

Likely to Recommend

I had a great experience.

Repair Quality

My truck looks fabulous. You cannot tell it was ever involved in an accident.

Customer Service

I loved the constant updates on repairs via text messages.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very pleasant to work with & done in good time.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Work was done quickly and happy with the service they provided and the details they shared to us about our vehicle very thorough explanation of each thing fixed. Would highly recommend to people that want the job done right and efficiently. Thanks Guys for everything.

Likely to Recommend

Repair Quality

We had a wonderful experience. The attention to detail and thorough explanation of what was done was very impressive. Great customer service Pat the manager was great to work with Mrs. Anthrop was very nice and explained everything to to us. Would highly recommend using this location if you want a satisfying and truly remarkable experience thanks guys.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am a returning customer to your service. I was happy with both jobs that your company have done for me. returned car both time looked like brand new. Employees: polite, friendly and knowledgeable of their jobs. Timing was spot on and accomplished within the time frame you told me it would be. This was summited by Helen Center the actual owner of the Chevy Traverse.

Likely to Recommend

Absolutely

Repair Quality

Excellent job wouldn’t go anywhere else

Customer Service

Great people friendly knowledgeable & reliable

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Good

Repair Quality

Awesome

Customer Service

Awesome

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I was impressed with the repair looking like car was brand new after completing,and the staff was very knowledgeable and nice

Repair Quality

My car looks like new like nothing ever happened. Happy with the quality of repairs!

Customer Service

Always updated the repair and what needed done twice a week. Very nice staff and I like that they explained everything through.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing to work with, great communication & car looked good as new!! Would highly recommend

Likely to Recommend

Would definitely be my go to place for any repair

Repair Quality

Some of the best customer service I’ve received!!! Keep it up an amazing team of people

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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