Caliber - West Lafayette

4.9 (1,503reviews)

98%

(765) 340-7287

3520 Paramount Dr, West Lafayette, IN 47906

98%

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3520 Paramount Dr
West Lafayette, IN 47906

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About Caliber - West Lafayette

See Photos

3520 Paramount Dr
West Lafayette, IN 47906

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Acura

Ford

Honda

I-Car

Call

Website

Reviews (1,503)

Sort By:
Newest
Rating

1,201 Customers Rated

5 Stars

72.2% Complete

(1085)
4 Stars

6.1% Complete

(91)
3 Stars

0.9% Complete

(13)
2 Stars

0.5% Complete

(7)
1 Star

0.1% Complete

(1)
< 1 Star

0.3% Complete

(4)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding communication, with many highlighting the convenience of regular text and call updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new or better than before. Timeliness was a strong point, as numerous customers noted their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond were repeatedly commended. Added touches like interior cleaning and assistance with rental car returns were appreciated as unexpected bonuses. A few customers noted areas for improvement directly from their experience, including more consistent communication updates in later repair stages, clearer explanations of estimate terminology, and better management of timeline expectations when delays occurred.

Select to learn more

Service Quality
Timeliness
Communication

"... collision. These guys are nothing short of amazing! Excellent customer service and I loved the constant text updates throughout. They went above and beyond any service ..." Read more

"... made sure I felt comfortable every step of the way. Their work was thorough and detailed, and my vehicle looks amazing. Its clear they truly care about their customers ..." Read more

"... helpful and willing to answer any questions I had. The repairs looked great. Overall, this was the best repair experience Ive had." Read more

"I have used their service at least 3 times and they are very responsive and friendly and their work is exceptional. I love ..." Read more

"The repairs look great, and mechanically everything is back to normal. I was thrilled that I did not have to reset any ..." Read more

"... friendly. I was kept updated every step of the way and my vehicle was finished earlier than expected." Read more

"They get my car repaired a week earlier than estimated timeline."

"Great work! Car looks great and it took less than a week."

"... and I was very well informed every step of the way. My car was even ready a week ahead of time. Very professional!" Read more

"The repair was estimated to take 1 month but took 2.5 months. I was told the delay was due to the electronic system ..." Read more

"The communication was impeccable and the customer service was top notch! I couldnt have asked for for an easier experience ..." Read more

"Their communication is the best Ive ever seen they are truly on it. And you can tell they care about you and getting ..." Read more

"Great communication. I appreciated getting email updates about my vehicles status even if it wasn't detailed. I knew I could call if ..." Read more

"... did nice work but didnt deliver on promised return. The communication of this delay was fair, not great. I had to call on three occasions to find out what ..." Read more

"... great. The communication during repairs fell flat. The updates were generic and I had no idea what was happening and when. When the completion date changed it was a complete ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... collision. These guys are nothing short of amazing! Excellent customer service and I loved the constant text updates throughout. They went above and beyond any service ..." Read more

"... made sure I felt comfortable every step of the way. Their work was thorough and detailed, and my vehicle looks amazing. Its clear they truly care about their customers ..." Read more

"... helpful and willing to answer any questions I had. The repairs looked great. Overall, this was the best repair experience Ive had." Read more

"I have used their service at least 3 times and they are very responsive and friendly and their work is exceptional. I love ..." Read more

"The repairs look great, and mechanically everything is back to normal. I was thrilled that I did not have to reset any ..." Read more

"... friendly. I was kept updated every step of the way and my vehicle was finished earlier than expected." Read more

"They get my car repaired a week earlier than estimated timeline."

"Great work! Car looks great and it took less than a week."

"... and I was very well informed every step of the way. My car was even ready a week ahead of time. Very professional!" Read more

"The repair was estimated to take 1 month but took 2.5 months. I was told the delay was due to the electronic system ..." Read more

"The communication was impeccable and the customer service was top notch! I couldnt have asked for for an easier experience ..." Read more

"Their communication is the best Ive ever seen they are truly on it. And you can tell they care about you and getting ..." Read more

"Great communication. I appreciated getting email updates about my vehicles status even if it wasn't detailed. I knew I could call if ..." Read more

"... did nice work but didnt deliver on promised return. The communication of this delay was fair, not great. I had to call on three occasions to find out what ..." Read more

"... great. The communication during repairs fell flat. The updates were generic and I had no idea what was happening and when. When the completion date changed it was a complete ..." Read more

Akbar (Toyota owner) reviewed 8/10/26

Good

Awesome

Troy (Hyundai owner) reviewed 8/10/26

I was impressed with the repair looking like car was brand new after completing,and the staff was very knowledgeable and nice

My car looks like new like nothing ever happened. Happy with the quality of repairs!

Always updated the repair and what needed done twice a week. Very nice staff and I like that they explained everything through.

Leigh-Ann-And-Rob (Subaru owner) reviewed 8/10/26

Abanna (Toyota owner) reviewed 8/10/26

Amazing to work with, great communication & car looked good as new!! Would highly recommend

Would definitely be my go to place for any repair

Some of the best customer service I’ve received!!! Keep it up an amazing team of people

David (Chevrolet owner) reviewed 8/8/26

I am a returning customer to your service. I was happy with both jobs that your company have done for me. returned car both time looked like brand new. Employees: polite, friendly and knowledgeable of their jobs. Timing was spot on and accomplished within the time frame you told me it would be. This was summited by Helen Center the actual owner of the Chevy Traverse.

Neil (Toyota owner) reviewed 8/6/26

Adam (Chevrolet owner) reviewed 8/6/26

Love that my car was fixed in such a timely manner with it being done correctly. Car was also clean when returned.

Tricia (Chevrolet owner) reviewed 8/6/26

Irene (Lincoln owner) reviewed 8/6/26

The staff is friendly, knowledgeable, and definitely wanting to give you a great experience. They do awesome work in a timely manner. I highly recommend this West Lafayette Caliber Collision!!

I’ve already told several people about the excellent work you do!!!

Excellent body work, friendly, knowledgeable, supportive, and seem to genuinely care about you and your vehicle. They keep you informed about how things are going and when they hope to complete the work. They go the extra mile to give you a pleasant experience in an otherwise negative situation. I highly recommend them for your car repairs! The West Lafayette location is convenient and their people are exceptional!!!

Great work in a timely manner!

Jason (Toyota owner) reviewed 8/5/26

Phillip (Volkswagen owner) reviewed 8/4/26

Abrar (Honda owner) reviewed 8/4/26

Would absolutely recommend!

Very satisfied! Caliber was organized, communicative, and did excellent work from start to end!

Excellent across the board!

Steve (Hyundai owner) reviewed 8/3/26

We were treated very well by all the Caliber Collision teammates. We were very appreciative of the ethical service, communication and expedited repairs! We highly recommend Caliber Collision in West Lafayette! Thank you for the great work.

David (Honda owner) reviewed 8/3/26

Caliber Collision made my experience seamless, which led to less stress after an accident. I liked the updates on the process of my vehicle repair. They did a great job. 100% would return if needed.

Very nice an helpful staff.

Amy (Toyota owner) reviewed 8/3/26

Paul (Toyota owner) reviewed 8/3/26

Joseph (GMC owner) reviewed 8/3/26

Clyde (Toyota owner) reviewed 8/3/26

The work was done well. Thank you! The car was apparently left out in the sun for quite some time, however. The phone holder melted off the dashboard.

Service was timely and courteous.

Montserrat (Chevrolet owner) reviewed 7/31/26

Kara (BMW owner) reviewed 7/30/26

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view more shops in: West Lafayette | 47906

Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

Caliber - West Lafayette

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - West Lafayette

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,503)

1,201 Customers Rated

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?