Caliber - Winterville

4.9 (1,267reviews)
98%
501 Whitley Dr,  Winterville,  NC  28590
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,267)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professionalism, and attention to detail, with many noting their vehicles were returned looking brand new. Communication stands out as a key strength, with frequent text updates keeping customers informed throughout the repair process. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule. The welcoming atmosphere, friendly staff, and thoughtful amenities like complimentary snacks and beverages were frequently appreciated. A few customers mentioned minor areas for improvement, including occasional cleaning oversights, isolated fit-and-finish concerns, and infrequent communication gaps, all noted directly from customer comments. Overall, the vast majority of customers expressed high satisfaction and enthusiastically recommended the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... the truck looks as if the accident never happened. The paintwork matches perfectly, the alignment is excellent, and every aspect of the restoration shows true craftsmanship. ..." Read more
"... Collision for body shop work. They are excellent. My car looks brand new and it was detailed so that it looked like it did the day I drove it off the showroom. They texted the progress of the repairs daily and ..." Read more
"... anything I threw at them with ease. Not to mention my car looks absolutely amazing. Thank you Caliber Collision for excellent customer service and even better quality of work! Would definitely recommend!" Read more
"... received updates of the progress throughout the process. There is no indication that the my truck was even damaged, which proves the quality of workmanship and capabilies of the staff. Amazing work!" Read more
"... desk was warm, welcoming, friendly and professional. The auto body staff were amazing and skilled. Made my car look better than it did ever before. I would completely 100% recommend them to everyone ..." Read more
"Staff was amazing! Friendly and helpful! They repaired my truck perfectly! In and out in less than 24hrs. Would recommend anyone to take their vehicle to Caliber!"
"Way before! They said 3-4 weeks and it was ready in less than 2."
"Really great customer service. Car looks as good as new and they had it ready two days ahead of schedule."
"They were so professional, helpful and kind. completed repairs sooner than expected."
"From beginning to end Caliber communicated every step of the way. Very transparent about everything going on with my vehicle from start to finish. I ..." Read more
"Not only was the service great and quick but the communication was awesome! I was never guessing as to what was happening with my truck. From start to finish the customer service was phenomenal!"
"... communicated quickly with the insurance company. Appreciated receiving the texts with repair status of vehicle. Post repair - the staff explained everything at the ..." Read more
"Fantastic all around. Great communication throughout the entire process. The truck looks better than the day I bought it. ..." Read more
"... satisfied with my experience with Caliber Collision. I was given constant updates on my repairs and the exact date of completion. I give my experience a 10+ ! Excellent job and I ..." Read more

Likely to Recommend

I highly recommend Caliber Collision.

Repair Quality

We had an excellent experience with Caliber Collision.

Customer Service

Excellent customer service! Jake and Madeline were professional and courteous and kept me well informed throughout the process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber did an excellent job repairing my vehicle! I am very pleased with the work done. They were very friendly and professional throughout the whole process. I would definitely recommend them to anyone needing collison repairs done.

My Experience

Jake and the team were super nice from the moment. I walked in the door. They were welcoming, willing to help me and help me understand the process as this was the first time I was in an accident. They kept me up-to-date on everything. They were never trying to sell me anything and everything was clear cut and dry. The service I had was impeccable! Thank you, Jake and team!

My Experience

My Experience

Very pleased the way they kept in touch about my vehicle as far as repairs and stuff and when it would be done

My Experience

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I'm very happy with how well and how quickly my car was repaired.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for taking such good care of my car. It looks great I'm very happy with the repair and will definitely recommend anyone in need of car repairs to your business.

Likely to Recommend

Repair Quality

Customer Service

I was ver satisfied with there work

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything about it was great. I’m happy with how everything was handled

My Experience

Very pleasant and professional staff

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My vehicle looks great after the repairs and I would recommend Caliber Collision to friends and family. The job was done in a timely manner. I was kept informed on the work, which made me feel good about the process in getting my vehicle repaired.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the clear communication throughout the process

My Experience

Great service!! Excellent staff!!!

My Experience

The team at Caliber Collision was excellent. They made the whole process smooth and easy. Completely satisfied with the repair.

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