Caliber - Winterville

4.9 (1,219reviews)
97%
501 Whitley Dr,  Winterville,  NC  28590
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,219)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for its exceptional service quality, outstanding communication, and impressive timeliness. Many highlighted the professionalism and friendliness of the entire staff, from front desk personnel to technicians. Repair quality received high marks, with numerous customers noting their vehicles looked brand new or better than before. Regular text and phone updates throughout the repair process were frequently appreciated, keeping customers informed and stress-free. Many repairs were completed ahead of schedule, which delighted customers. Additional conveniences such as coordinating with rental car companies, offering complimentary refreshments, and returning vehicles cleaned were frequently noted positives. A few customers mentioned minor issues such as parts not fitting correctly, interior cleanliness, or small paint imperfections, reflecting areas customers felt could be refined further.
AI-Generated from reviews written in the last 12 months
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"... office was very clean and the staff were so friendly! My vehicle looked brand new upon pickup arrival. I cant say enough great things about Caliber Collision! ..." Read more
"The repairs were completed flawlessly, and the truck looks as if the accident never happened. The paintwork matches perfectly, the alignment is ..." Read more
"... Collision for body shop work. They are excellent. My car looks brand new and it was detailed so that it looked like it did the day I drove it ..." Read more
"... absolutely amazing. Thank you Caliber Collision for excellent customer service and even better quality of work! Would definitely recommend!" Read more
"Caliber Collision provided top notch service. Their repair work was perfection, and their customer service was excellent. They got the job done sooner than ..." Read more
"Staff was amazing! Friendly and helpful! They repaired my truck perfectly! In and out in less than 24hrs. Would recommend anyone to take their vehicle to ..." Read more
"Way before! They said 3-4 weeks and it was ready in less than 2."
"... great customer service. Car looks as good as new and they had it ready two days ahead of schedule." Read more
"They were so professional, helpful and kind. completed repairs sooner than expected."
"A whole week early! I did point out a discrepancy in the repair after it was returned and they are ..." Read more
"Fantastic all around. Great communication throughout the entire process. The truck looks better than the day I bought it. ..." Read more
"... to end Caliber communicated every step of the way. Very transparent about everything going on with my vehicle from start to finish. I would definitely recommend ..." Read more
"... great and quick but the communication was awesome! I was never guessing as to what was happening with my truck. From start to finish the customer service was phenomenal!" Read more
"... communicated quickly with the insurance company. Appreciated receiving the texts with repair status of vehicle. Post repair - the staff explained everything at ..." Read more
"Great team to work with, took the time to give daily updates"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys did an awesome job on my car. I was very impressed. Thank you for cleaning my car as well.

My Experience

My Experience

Everything was a awesome experience friendly helpful quick service and explained every detail

Likely to Recommend

Repair Quality

Customer Service

Great experience and very polite employees and very helpful

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything was done in a timely manner and I was very satisfied with the customer service and repair done by you all at Caliber Collision of Winterville thanks so much for everything.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision is absolutely amazing. I had a ton of questions in the beginning about the process of my car being repaired and every time I called these guys answered anything I threw at them with ease. Not to mention my car looks absolutely amazing. Thank you Caliber Collision for excellent customer service and even better quality of work! Would definitely recommend!

My Experience

My Experience

The staff was very friendly and helpful. The repairs were very great and done quickly.

Likely to Recommend

Repair Quality

Customer Service

They were very friendly. They kept me informed throughout the whole process. My car was completely early.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Not only was the service great and quick but the communication was awesome! I was never guessing as to what was happening with my truck. From start to finish the customer service was phenomenal!

My Experience

My experience with Caliber was excellent. Their customer service was great, and I’m very happy with the way the car looks. The process was smooth from start to finish. Thanks, Caliber.

Likely to Recommend

Repair Quality

Caliber did an excellent job on my car. It looks great. Their receptionist and manager were great to work with. Thanks to everyone at Calliber Collision!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jake and staff kept us well informed throughout the whole process. I appreciate him and his staff taking care of our car when we needed them the most. The young lady at desk was really sweet. Thank you again Caliber Collision

My Experience

The repair was beyond expectations.

Likely to Recommend

Repair Quality

There’s a little over spray on my brake caliper

Customer Service

Great job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They took my car in right away, made communication easy. Staff onsite were very friendly and professional. Totally recommend Caliber on Whitley Dr in Winterville

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Awesome experience, will definitely come again if I ever need service’s again. Will recommend to friends and family!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My car looks fantastic. I can’t even tell that it was involved in an accident at all. Your staff was pleasant, helpful and courteous. I would recommend you all to any one of my friends and family. The offer of that cold bottle of water on that extremely hot day when I picked up my car made me feel right at home with you all. Thanks a bunch

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